Taylor Wallerstein, Shrm-Cp Email & Phone Number

Orlando, Florida, United States

•Lead the development and implementation of HR strategies and policies aligned with business objectives.•Manage all HR functions: recruitment, onboarding, training/development, compensation, employee relations, compliance, performance management, compliance, and benefits administration.•Partner with and provide coaching to a 45+ person leadership team across various skill levels•Implemented a Learning Management System, facilitating learning and development for 150+ employees•Conduct organizational assessments and identify areas for improvement, including talent development, succession planning, and DEI efforts.

•Conducted in-depth analysis of compensation and benefits to ensure competitive pay practices.•Updated employee handbook to address the transition from in-office to remote workplace.•Implemented pre-employment assessment testing to enhance the candidate selection process.•Demonstrated expertise in employee relations, conducting disciplinary meetings, terminations, and investigations.•Managed leave of absences and reasonable accommodations in compliance with state and federal laws•Provided strategic oversight of the Talent Acquisition process, collaborating with leaders to meet business needs

Winter Park, Florida, United States

• Successfully recruited, interviewed, and onboarded 100+ qualified candidates.• Implemented effective check-in, stay interview, exit-interview, and roundtable programs.• Conducted comprehensive job title and compensation analysis across the organization• Attend and participate in employee disciplinary meetings, terminations, and investigations• Provided coaching to leadership on performance management practices.• Managed background checks, I-9 verification, and employment eligibility verifications.

Orlando, Fl

• Promote a welcoming environment for a team of 200+ and visitors in the HR Office (Opening Team Member)• Facilitated and developed training for initiatives or new policies and programs• Coordinated 100+ Engagement Events, 25+ Round Tables with key stakeholders• Acted as an on-site liaison between Benefits, Talent Acquisition, and Payroll teams• Provided coaching and consultation regarding disciplinary process• Managed all policies, procedures, and initiatives deemed by the HR Office• Upheld the integrity of our company culture as a role model Team Member• Aided in succession planning and development for team members

Hard Rock Hotel At Universal Orlando

• Oversee room attendant performance scores and incentive eligibility • Perform daily inspections regarding room quality/performance of housekeeping team members• Monitor arrivals to ensure VIP rooms and premium categories are promptly available• Actively monitor floor inventory to ensure all supplies are readily accessible

Orlando, Florida Area

• Assist front office management in ensuring guest satisfaction • Manage reservation requests, inventory management, and efficient room distribution• Aid in training and development of front desk agents and incoming team members• Monitor and record guest feedback through Clarabridge and email correspondence• Supervisory Development Course Graduate

Orlando, Florida Area

• Employee of the Month for July 2015 (Rockstar of the Month)• Increased hotel revenue by $11,000 as a result of personal upsell initiative• Oversee guest reservation for leisure and group registration for 650 rooms• Act as first and last point of guest contact during check in/out experience

Orlando, Florida Area

• Process guest arrivals and departures for 81 rooms with 14 different room configurations• Run and check contingency lists, credit card authorization forms, and discrepancies • Answer and direct phone calls to different departments and guest rooms• Assist guest with redemption, direction, and information about timeshare tier program