Taylor Zipp Email & Phone Number

New York, New York, United States

HI USA is the United States affiliate of Hostelling International (HI), a non-profit organization recognized by the United Nations. With a network of over 2200 hostels in more than 60 countries, HI is the global seal of approval, assuring travelers of quality, affordable accommodations, and travel programs worldwide.• Support all hostels through hostel quality standards and inspections, guest feedback reporting and response, environmental sustainability, general network services, training and staff development.• Developed and managed the Hostel Network Intranet, enhancing resource accessibility and standardizing operations across multiple locations.• Lead the creation and implementation of Standard Operating Procedures (SOPs) and various training materials, boosting efficiency and standardization in hostel operations.• Provide vital HR support, including applicant screening and monthly training compliance reporting, which contributed to improved recruitment processes and workforce development initiatives.

New York, New York, United States

• Facilitate the onboarding process for new HI USA members and assist in managing the current active staff.• Assist in organizing both internal and external meetings, contributing to the coordination efforts.• Create various documents, including meeting agendas, minutes, and other project-specific documentation as needed.• Manage banks and monitor internal controls to prevent mishandling of cash.• Update end of month bank daily reconciliation report, ensure accounts balance and work with the front office to rectify discrepancies accordingly.• Review, track, and respond to guest e-mails and reviews.• Create and maintain effective standard operating procedures, checklists, and training manuals.• Be the keeper of record for manager training. Setup and maintain annual calendar; solicit feedback on training to be sourced out. • Coordinate and prepare special projects or meetings as assigned, including but not limited to employee recognition programs and holiday parties, etc.

New York, New York, United States

• Lead efficient client engagement by promptly addressing client emails and inquiries, demonstrating outstanding communication skills and a strong commitment to client satisfaction.• Analyze day-end reports, supervise wire transactions, uphold controls, update month-end reconciliations, and collaborate on resolving discrepancies.• Streamlined protocols and resources, improving team efficiency and onboarding with cross-departmental collaboration.• Establish and maintain an annual calendar, expertly guiding client projects for seamless execution from inception to completion.

Brooklyn, New York

• Prepared daily, weekly, and monthly reports, as well as an updated calendar of appointments• Conducted meetings with representatives from booking channels, including Booking.com, Agoda, and others, to deliberate on the performance of our property.• Performed accounting functions, including cash reconciliations and wire transfers• Organized office operations and emergency procedures• Supervised, mentored, trained, and coached our front desk staff and delegated assignments to ensure maximum productivity• Created a weekly staff schedule for 15+ employees• Generated quotations and orchestrated travel groups ranging from 20 to 65 individuals on a consistent basis, all the while managing concurrent allocations for hostel accommodations.

• Checking guests in and out of the hostel - serving as a general information desk with knowledge of New York sites, recommendations, and directions while providing excellent customer service• Responding to e-mails and phone inquiries• Researching weekly activities and events for guests• Maintaining rates and allocations with respect to availability• Overseeing daily hostel operations and handling all types of situations• Basic building maintenance and room service

New York, Ny, United States

Visual Interpreter for the blind and visually impaired through Google glass camera technology. • Resolve caller issues quickly and thoroughly. • Work with callers on successfully completing a given task quickly and effectively. • Developed exceptional customer service skills and appropriate diagnostic techniques.