Taylor Shepherd Email & Phone Number

Remote

Nassau Bay, Texas, United States

Demonstrated strong communication skills to effectively convey clinical information, policies,procedures to patient and surrounding departments• Maintained, updated, and organized over 1000 patient charts, both digitally and physically• Managed the general email inbox that received over 400 emails weekly• Tackled ad-hoc projects like internal audits, which often required cross-departmental coordination• Documenting inventory of supplies and biologic sample medication efficiently and accurately• Reduced customer wait times within Rheumatology department by 35% as measured throughweekly tracking, which optimized staffing schedules based on peak clinic hours• Practiced HIPAA within the clinical setting to ensure patient confidentiality

League City, Texas, United States

Collected and analyzed patient clinic notes to extract information for prior authorization processof biologic medication• Follow-up within 24-48 hours of processing prior authorization with insurance company to ensurequick medication administration• Verify benefits and prior authorization status for over 300 osteoporosis patients in timely manner• Kept track of physician’s commitments, including internal and external meetings, personalappointments and travel dates, avoiding scheduling conflicts• Processed clinical information to insurance companies for approval for medical treatment

League City, Texas, United States

Maintained professional relationships with pharmaceutical vendors, negotiating terms andcontracts, and resolving any patient disputes• Ordering inventory of high-dollar biologic medication efficiently and accurately• Administration of biologic medication to patients with autoimmune diseases• Maintain complex schedule for infusion patients• Revamped entire new patient packet and infusion packet to fit new HIPAA standards• Researched patient assistance programs and copay cards• Implemented to process and procedures for infusion department• Entry-level medical billing and coding for insurance• Written correspondence with insurance companies to process appeals

League City, Texas, United States

Analyzed patient data and call logs to identify patterns and trends, contributing to thedevelopment of improved customer service strategies• Demonstrated strong communication skills to effectively convey clinical information,policies and procedures• Scheduled over 700 patients per month among 7 providers with attention to templateschedule

League City, Texas, United States

Managed team of 7 and inspire them to drive sales metrics reaching goal of 25 newmember sign ups a month• Leveraged data to inform promotions and create programs that resulted in a 35 %increase in sales• Implement a staff training program executing around 2 new trainings per week• Interface with 20 customers on average per shift helping them make selections andupselling them• Managed employee schedule for two different teams, sales consultants and instructors

Houston, Texas, United States

Maintained a clean, organized showroom and curated displays of technology trends• Anticipated customer needs, providing them with excellent customer service whileupholding store standards• Guided 25+ new homeowners through the homebuilding process to help find theirtechnology solutions• Networked maintained relationships with Houston local builders and the GBA

Houston, Texas, United States

Execute community outreach strategy to strengthen relationships, identify issues ofinterest and concerns to increase understanding of and support for the business• Regularly host and attend a variety of meetings and events across Harris County todevelop partnerships and build rapport externally• Build and strengthen relationships with stakeholders, including custom home builders,organizations and businesses in Houston• Seek out innovative strategies to address primary beats in target local, state, national andinternational media

Certified Medical & Billing

Certified Medical Assistant