Tracy Zink, Pmp® Email & Phone Number

Detroit, Mi, Us

Detroit Metropolitan Area

Responsible for the end-to-end delivery of large-scale, cross-functional initiatives to ensure ground-breaking improvements and increase scalability, functionality, and cohesion across teams. Leading efforts to improve tools, design processes, and enact change. Driving decisions based on data, meeting customer expectations, adding business value, and aligning with business strategy. Focused on delivering process and tool integration and transformation programs within the Enterprise Applications and Transformation Office within Go To Market Operations.

Detroit Metropolitan Area

• Achieved business priorities aligned with strategic objectives by executing complex cross-functional programs, initiatives, and projects. Successfully managed project ideation, initiation, planning, change management, requirements definition, execution, validation, and implementation while managing risks, issues, and stakeholder expectations.• Increased visibility to initiatives and programs for executives, stakeholders, and team members through regular communication of status updates, KPI (key performance indicators) reporting, and QBR presentations.• Maximized team effectiveness through inclusive written and verbal communication. Centralized documentation repositories using Smartsheet, MS Teams, and SharePoint and provided quick reference guides with essential links, ensuring seamless access to project materials and resources.• Provided team leadership and improved organizational performance by establishing and leading a working group dedicated to operationalizing service offerings. Streamlined product development, pricing, selling, quoting, and delivery processes. Improved cross-functional collaboration and increased visibility for customer-facing teams.• Streamlined business processes by completing an operational analysis and developing business requirements to replace the customer quoting application that was no longer fit for purpose. Secured funding for a 12-month global implementation and approval for a multi-vendor RFP to achieve business objectives.

Virtual

• Achieved significant efficiency gains, cost reductions, increased revenue, and improved customer experience across global delivery operations, partnerships, and technology by executing programs, initiatives, and projects.• Championed project management tools and practices by reinforcing the use of Smartsheet, SharePoint, and PowerBI tools and consistent PMO governance participation. Facilitated workstream, stakeholder, and executive sponsor meetings to actively manage project plans and close deliverables, action items, and decisions and enable the escalation of issues and risks.• Pushed communications to impacted teams to inform and celebrate successes throughout projects and at their closure to ensure awareness and optimize change adoption by creating videos, writing newsletters, publishing internal articles, and creating and delivering presentations.• Surpassed continuous improvement goals by enhancing 15 tools, templates, and governance processes, driving significant operational efficiency and effectiveness gains.

Virtual - Detroit, Mi

• Streamlined tax filing processes by operationalizing repeatable procedures and reusable plans, which ensured accuracy and efficiency and achieved a 38% cost efficiency over eight quarters through continuous process and system improvements.• Instituted quarterly executive reporting to enhance visibility and communication by presenting key statistics, performance metrics, accomplishments, issues, and risks.• Directed the COVID-19 response by guiding operational teams through virtualizing 36 processes previously managed by co-located teams, implementing safeguards for essential workers, and developing contingency plans for mission-critical processes.

Virtual, Detroit Mi

• Created and launched a comprehensive project management framework that included engagement models, standards, tools, and templates to manage projects of varying sizes and complexities and ensure project deliverables were completed on schedule and within budget.• Managed a diverse portfolio of over 40 strategic and operational initiatives using JIRA, ensuring milestones, deliverables, and success metrics were consistently met while providing insights and regular progress updates through monthly reviews with key stakeholders to drive consistency and innovation across the portfolio.• Provided thought leadership and mentored business partners in project management best practices and tools, driving increased project success rates and decreased project durations.

Houston, Texas

• Unified business and technology teams through a $2.6M project as part of a $47M program to implement a new global post-trade confirmation and settlement application. Executed vendor RFP, evaluation, and selection process to find a “best in class” software solution.• Designed and implemented user administration systems and processes to control access for over 600 users across 138 unique roles.• Introduced a formalized change control process for evaluating and testing 3300 change requests annually, ensuring the stability of an end-of-life platform until its decommissioning.

Wilmington, Delaware

• Increased operational efficiency and reduced risk exposure by examining operational processes using Lean Six Sigma methodology. Identified 70 failure points and designed 120 mitigating controls.• Represented Customer Care during audits and regulatory examinations, achieving satisfactory results on 28 audits during my tenure. Ensured departmental audit readiness through a robust internal audit program.• Increased regulatory compliance by certifying policies and procedures met 230+ regulatory requirements and establishing an ongoing compliance testing program.

Wilmington, Delaware

• Managed the team responsible for implementing critical call center and back office operations initiatives, including product and partner launches, program enhancements, infrastructure upgrades, and portfolio conversions.• Assessed new initiatives to determine impact, priority, and requisite resource engagement. Monitored resource capacity to ensure project availability aligned with individual skills, career objectives, and stakeholder priorities.• Successfully delivered 45 project implementations of increasing complexity over five years. Recognized as the ‘go to’ project manager for initiatives requiring new or complex processes, unique applications, problem-solving, and ground-up development of business-critical workflows.