Tracy B. Email & Phone Number

Remote

United States

St Louis, Missouri, United States

• Resolved complex business issues by improving processes leveraging Microsoft SharePoint Lists, Forms and Power Automate.• Serves as Primary Saba Administrator, the Learning Management System, for all hospitals within the BJC System, supporting 32,000 employees and thousands of contractors. Improves assignments of mandatory training by gathering requirements to effectively leverage data in Saba to create more targeted assignments.• Researches, designs and leads the testing of integration, upgrades, expansions etc. of designated systems at BJC including related tracking, checklists, etc. Schedules and coordinate upgrades as needed. Uses technology to automate processes for adding, editing and removing data from assigned applications.• Facilitates Saba administrator and end user training to ensure effective use of the system.• Partnered with Resuscitation Quality Improvement (RQI) to implement the RQI 2025 program at Christian Hospital. During implementation, identified issue with RQI certification expiration dates, resulting in RQI making changes to their entire system for all RQI customers. Won the Team Award for Quality Improvement (TAQI) that is given out to recognize outstanding quality improvement initiatives for this effort. Continues implementation and integration of RQI and Saba for hospitals as they choose to move to the program.

Greater St. Louis Area

• Identified and created process improvements for Academic Partnership including: designing and developing a new data in SQL, rehauled entire process to ensure reliable data invoice entry process, pre-invoice audit to catch errors made by ESC, created the online form for making payments, redesigned invoice for students to have a clear understand why they are being billed, and updated notifications to ensure clear messaging.• Maintained and updated primary and basic administrator trainings to reflect system and process changes in LMS to ensure local administrators can manage local hospital/department training. • Partnered with PeopleSoft, IT, and other technical teams to improve interfaces and better understand the data input and output in Saba. Managed updates to data validation portal and data feeds from PeopleSoft to Saba.• Identified and developed a process for scanning badges to easily load attendance for events in Saba (designed for the Culture Leader Launch but can be used later for instructor-led classes and/or large conferences and meetings).• Led clean-up effort of ServiceNow queue for department incidents dating back to 2015. This effort reduced the queue from 1000+ incidents to 2. • Created efficiencies in processes by utilizing Saba's RDI functionality to add, edit, and remove data (courses, classes, profile updates, certifications).

Saint Louis, Missouri

• Performed functional analysis, requirements, definition for application module configuration for application team testing.• Served as understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions with testing and development of interfaces.• Analyzed and dissected complex system requirements and technical specifications to create and allow execution of test scenarios to have adequate test coverage.• Monitored progress of deliverables during testing and releases.• Interfaced with application teams and functional areas, including Academic Information Systems, Community Information Systems, Finance, Clinical Information Systems and Revenue Cycle Management regarding schedules and test activities.

Saint Louis, Mo

• Defined and documented customer business functions and processes. • Consulted with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. • Acted as a liaison between departmental end-users, technical analysts, information technology analysts and consultants in the analysis, design, configuration, testing and maintenance of internal systems to ensure optimal operational performance. • Analyzed the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users. • Tracked and fully documented changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. • Identified opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.• Read and interpreted case management systems and functional technical literature and translates in terms understandable to the end-users.• Participated in user acceptance testing and testing of new system functionality.• Provided technical assistance in training, mentoring, and coaching professional and technical staff.• Executed SQL queries to find relationship data for reporting purposes.• Wrote user stories, acceptance criteria using the Gherkin model, participates in story review, and testing.• Facilitates meetings between developer scrum and agile teams for story review to provide workload estimates one each story.• Worked on a software development team to create a global relocation cost estimator that allows clients to run their own estimates and reports at their leisure.

• Coordinated with internal IT project managers to forecast revenue.• Reconciled month end operating and capital project and program financials with budgets.• Developed financial status reports for executive management and provided actionable recommendations based on budget analysis.• Identified revenue trends for using data pulled from SAP and Hyperion on a month to month basis.• Created slide decks for presentations used by managers, Vice President and Chief Technology Officer.• Tracked trial process for all new customers within the CenturyLink Cloud product.• Provided weekly analysis of CenturyLink’s new cloud product trial metrics such as new customers, churn, trial lengths, and estimated usage.• Defined revenue channels and work with Business Intelligence team to get necessary flags implemented for more efficient reporting in Hyperion.

• Managed third party vendor relationships to ensure timely invoicing.• Worked closely with managers, inventory control and asset management to ensure proper purchase requisitions and goods receipts were created in SAP.• Reviewed supplier quotations upon receipt from managers and requested any clarifications from buyers or suppliers as needed.• Increased productivity by developing automated applications using Macros, coordinating information requirements, and eliminating duplications.• Managed approximately 150 contactor accounts in order to maintain labor allocation and costs for external IT resources.• Facilitated the closing of project costs into fixed assets ensuring all costs were allocated to the projects as expected.• Created and maintained a relational contractor database in Microsoft Access.• Created purchase requisitions in SAP for all US and International internal IT purchases for inventory and project specific goods and services.• Reconciled contractor headcount weekly for review and forecasting purposes.• Created training material and held training classes for internal contractor management systems.

Saint Louis, Mo

Clinical App Coordinator – Soarian Implementation (12/12-8/13)• Interfaced with application teams and functional areas, including Community Information Systems, Finance, Clinical Information Systems and Revenue Cycle Management in regard to schedules and test activities.• Coordinated and documented progress of application interface integration testing.• Compiled data needed to identify how applications communicate with one another.• Improved multiple tracking processes by improving functionality of spreadsheets and matrices by developing code and user forms in VBA for easier functionality and use.• Monitored progress of deliverables during testing and releases.• Documented business processes.

Finance IT Analyst – Information Systems (8/12-12/12) • Aided the Audit Department with an IS audit of application’s use of PHI (Protected Health Information).• Facilitated the closing of project costs into fixed assets by balancing project budgets with their actual costs using Oracle Business Intelligence.• Processed and maintained labor allocation and cost information for IT resources.• Completed transfers of labor costs in Clarity and recorded accompanying journal entries in PeopleSoft.• Entered 2013 operating budget data into Hyperion Planning (Oracle Budgeting Software) for eight IT business units.• Decreased report processing time by 50% with self-configured code using VBA in a weekly labor usage report.

Saint Louis Mo

• Compiled month and year-end financial statements.• Prepared and filed sales tax returns for major metropolitan locations.• Prepared customer invoicing and statements.• Issued reporting to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss and other items pertinent to operation of business. • Maintained and reconciled prepaid assets and accrued liabilities.

Saint Louis, Mo

• Accessed QuickBooks financial information to answer questions relating to accounts and financial statements.• Provided decision making support to management.• Maintained accounts receivable and account payable ledgers.• Summarized details in separate ledgers and computer files and transferred data to general ledger.• Reconciled and balanced accounts, kept records of financial transactions.• Verified, allocated, and posted details of business transactions to subsidiary accounts in journals.• Complied AIA schedule of value billings and certified payroll reports.• Complied monthly labor reports to summarize and pay union dues and fringe benefits for multiple unions.

Bachelor Of Science, Accounting

General Studies