Theodore B. Meekins Email & Phone Number

St. Louis County, Missouri, United States

• Led the Network Operations Center team in St. Louis County, Missouri, ensuring service level compliance and positive customer experience.
• Implemented strategic direction for incident and problem resolution of managed network and hosted voice services.
• Achieved significant improvements in network performance and efficiency, resulting in increased customer satisfaction.

Washington D.C. Metro Area

Consult with clients while providing valuable Telecom industry insights and operational best practices.

Falls Church, Virginia, United States

• Led 400+ technical support desk, network monitoring center, and customer contact center teams to ensure quality repair of Viapath products and services.
• Managed 24x7x365 service operations for inmate phone systems, tablets, payment services, video visitation, Wi-fi, and CBRS.
• Oversaw strategic and tactical leadership for servicing correctional facilities at state, regional, and local levels.

Falls Church, Virginia, United States

Oversee strategic and tactical operations support of state and local correctional facilities in the northeast, midwest, and northwest regions (29 states). Lead field service teams responsible for maintenance and repair of GTL services and products.

Falls Church, Virginia

Responsible for service, maintenance, and repair of GTL products and services for state and regional correctional institutions throughout the northeast United States (13 states).

Springfield, Illinois Area

Identify State of Illinois government requirements to upgrade agency sites to Voice over IP (VoIP). Lead the discovery phase to account for data, voice, and video services to ensure seamless transition to new Cisco platform.

Reston, Virginia

• Managed Services contract subject matter expert accountable for the customer’s cell site acceptance, monitoring, and repair of multi-carrier Distributed Antenna Systems (DAS) including Public Safety system at.
• Customer Satisfaction score of ~90% through excellent relationships with the customer
• Influential in awarding of two new 5-year maintenance contracts
• Achieved and maintained system uptime KPI of 99.99% vs. target 99.98%
• Reduced break-fix cost by 21% and preventive maintenance cost by 26%
• Established governance forum, processes, and working level agreements to improve profitability

Reston, Virginia

• Accountable for managing multi-million-dollar opex budget for circuit ordering, provisioning, and testing of T-1 and Ethernet back-haul circuits to upgrade mobile operator’s network to 4G and LTE capabilities.
• Led monthly and quarterly operational reviews with vendors and carriers to ensure timely circuit delivery and integration.
• Achieved 90% on-time delivery of 3,000 circuits per month, reducing Ethernet circuit delivery cycle time by 43%.

• Led a team of 61 network operation specialists and advanced IP engineers with responsibility for configuring, activating, and troubleshooting of Ethernet access, Multi-Protocol Label Switching (MPLS), Peerless IP.
• Created Ethernet access test, turn-up procedures; reduced implementation time by 40%.
• Partnered with carriers to create test and acceptance procedures to improve delivery of Ethernet services
• Provided test requirements and user acceptance testing of new IP configuration tools and services

• Managed a team of 81 network operation specialists and engineers while providing technical support to Sprint Nextel’s wire-line enterprise customers. Focus areas were configuring, activating and troubleshooting.
• Created offshore Customer Service Desk that reduced customer hold times from 90 minutes to eight seconds; redistribution of 20% people resources.
• Partnered with internal Product Management and IT teams to test and launch Ethernet services
• Established backup technical customer call center in Atlanta, GA.
• Implemented trouble ticket system to better track call reasons; reduced configuration errors by 5%

• Drive execution of Directorate initiatives: Provided oversight of five project managers responsible for documenting systems and functional requirements, assessing operational readiness for new technical product.
• Implemented new customer ordering tool using REDHAT; eliminated 1,000 emails received monthly.
• Implemented Project Tracking tool to preserve project milestones, costs, and delivery dates.
• Implemented database to track Virtual Local Area Network (VLAN) information for Voice over IP (VoIP) customers whereby reducing network configuration errors

• Responsible for the configuration of Sprint's Frame Relay services during evening shift hours; to include hiring, scheduling, training and competence development while ensuring all enterprise customer orders were.
• Established evening shift; hiring of 12 network operation specialists enabling the department to meet Customer Commit Date objectives
• Implemented Automated Call Distribution telephone system within the Help Desk which attributed to faster resolution of order issues.
• Developed and launched new order tracking tool whereby eliminated 1,500 emails per month