Tom O'Connor Email & Phone Number

Buffalo/Niagara, New York Area

Attending Networking Events to Connect IT Channel Sales, Business Development and Account Management Leaders in the Greater Buffalo Niagara AreaResearching Industry Leaders - Mentoring / Training OpportunitiesTracking Industry Trends in IT - Cloud Services, Professional IT Services, Mobility, Consumer Electronics, Storage, Security, Firewalls, Virtualization, Telephony, Internet.Participating in Industry Discussions around Cloud Services, Virtualization, Mobility, Storage and Security - including IaaS, PaaS, SaaS, MaaS, CaaS, XaaS, BYOD, BYOC, EMM, MDM, MDS, VoIP.

Buffalo/Niagara, New York Area

Generated revenue, profit, and advanced market share with customers by building relationships and positioning and selling new and different products, programs, services, and solutions that align with the customer’s and Ingram Micro Mobility’s key objectives while onboarding new Ingram Micro Mobility team members. Guided and led 4 Market Development Specialists that managed Network Services, M2M hardware and MDM Software solutions.• Appointed MDS Team Lead over 4 MDS’s just two months after I started in division. • Led MDS Team meetings to develop / brainstorm on new marketing methods, resulting in new training huddle methodology for our MDS team, including follow-up accountability meetings with Business Unit (BU) sales reps. • Supervised team on call out program for new Sprint ABR and other carrier programs which resulted in 30+ new customers to our carrier programs.• Led the Business Development Sales and MDS teams in implementing a universal resource Sales Pipeline for increased awareness and visibility amongst the team by reinstating a SharePoint Intranet Site. • Implemented and managed the Mobilizers (Mobility Sales Champs); realized strong growth in Q4 with run rate at 132% vs. Quota and up 77% YoY for the Quarter ($48.9M vs. $27.6M) with increased margin (10 basis points).• Assisted on large CradlePoint opportunities for Accenture, resulting in one $337K CradlePoint win. Multiple large Blackberry deals over $100K won as well.• Worked with BU AE’s on introduction of Mobility offerings within their accounts; increased Mobility Sales YoY across all BU’s of over 175% with 10 basis point increase in margin YoY for the quarter. • Provided business development with legacy BrightPoint on Mobility offerings and on integration service offerings in Millington resulting in $250K per Quarter deal for the next year.• Engaged Vendors, Lenovo / Asus, for special pricing enabling approximately $1.5M in revenue won for BrightPoint, including additional margin for IM

Buffalo/Niagara, New York Area

Provided Sales and Service of products from a high tech green technology company that includes commercial and private air purification, ionized super-hydrating water purification, energy conservation and wellness products.• Four plus years of Presenting and Selling to small to medium size end-user businesses, groups and individuals.• Exhibitor in Multiple Tabletop events in Health and energy related exhibits / shows.• Built and developed a team of other entrepreneurs while providing discounted, and/or free, electrical and natural gas energy supply service for both small businesses and homes, creating ongoing residual income.• Retail Stock, Options, Futures & Forex Trader.

Buffalo/Niagara, New York Area

Managed and Re-energized some of Ingram’s largest and most strategic accounts including Siemens, Apple Computer, Pomeroy, Sarcom, CompuCom, Micro Center, Corporate Express and MNJ Tech with annual sales revenue from $70M to over $350M, while maximizing market share and profit margins.• Awarded President’s Club in 2006 and 2008.• Created SOWs and flowcharts for complex quoting and order processes that when combined with other streamlined processes, resulted in Ingram being awarded a $70M HP High End Storage contract.• Worked with customer and interdepartmentally at Ingram to optimize processes, improve efficiencies, solve problems, improve customer satisfaction and ensure contract SLA compliance.• Wrote BCP (Business Contingency Plan) for Corporate Sales Division, which was later integrated as a template for all of sales, including outsourced positions in Manila. • Developed quoting macro for multi-million dollar HP opportunity win, resulting in decreased labor costs. • Created telecom IVR’s for multiple customers and subsequently entire Corporate Accounts Division resulting in increased efficiencies and a better customer experience.• Engaged in negotiations between resellers and key vendors to develop business plans, increase sales revenue and market share and implement sales and service strategies, including NSN and mobility services.

Buffalo/Niagara, New York Area

Managed one of Ingram’s largest and most strategic accounts, Sarcom, in a Start-up Division, Affiniti, with annual sales revenue exceeding $350M, while maximizing market share and profit margins.• Created and hired and supervised 7 positions on a hybrid sales team after winning an exclusive 5 year outsource contract to be worth worth $550M annually after 5 years. • Lowered forecasting / inventory costs over $200K in the first year of outsource contract.• Grew sales from $180M to over $350M by third year of outsource contract. • Worked with customer and interdepartmentally at Ingram to optimize processes, improve efficiencies, solve problems, improve customer satisfaction and ensure contract SLA compliance.• Created telecom IVR’s for multiple customers In Affiniti Sales Organization resulting in increased efficiencies and a better customer experience.• Engaged in negotiations between Sarcom and key vendors to develop business plans, increase sales revenue and market share and implement sales and service strategies.• People's Choice Award in 2002 internally at Ingram Micro based on peers voting - chosen from over 1000 employees.• Distinguished Performance Award in 2000 and 2002.

Buffalo/Niagara, New York Area

Integrated Ingram Micro Sales, Marketing, Tech Support and Other Service programs to develop and manage a broad array of some of Ingram Micro's largest customers. Identified the strategic and tactical direction of my resellers and coordinated Ingram resources to support those directions, while controlling and improving profitability.• Garnered over $10M in additional / progressive market share within the following customers: Sarcom, Micro Center, Zenith Data Systems and Infotel / Midwest Micro, as well as others I was assigned due to forecasting prowess.• Assigned and managed some of Ingram Micro's most challenging accounts, resulting in sales revenue and vendor breadth growth in assigned accounts.• President’s Club Senior Sales Executive of the Year recipient in 1994, 1996 and 1998; Ambassador’s Club Senior Sales Executive of the Year recipient in 1997.• Consistently at the top 5-10% amongst my peers in focus product sales, sales revenue and profit growth.

Buffalo/Niagara, New York Area

Integrated Ingram Micro Sales and Marketing programs to develop and manage a broad array of customers, growing revenue consistently within my accounts. Identified the strategic and tactical direction of my resellers and coordinated Ingram resources to support those directions, while controlling and improving profitability.• Garnered progressive additional market share within the following customers: Sarcom, Micro Center, Zenith Data Systems and Infotel / Midwest Micro due to forecasting prowess.• Runner-up for Sales Representative / Sales Account Executive of the Year 4 times - 1990, 1991, 1992 and 1993.• Sales Representative / Sales Account Executive of the Month recipient 6 times for over-achievement of all measurable sales metrics.• Consistently at the top 5-10% amongst my peers in focus product sales, sales revenue and profit growth.

Buffalo/Niagara, New York Area

• Hired, trained, scheduled, reviewed and provided disciplinary action for the majority of 42 banquet employees.• Up sold F&B products and service offerings.• Intermittently served as the Restaurant / Lounge Manager and Manager on Duty for Hotel.• Assisted with annual F&B budget and managing corporate expenditures.• Manager of the Quarter Q2, 1988; Manager of the Quarter Q3, 1989.

Buffalo/Niagara, New York Area

• Reconciled daily financial transactions taking place in Restaurant, Banquet Facility, Lounge, Gift Shop and Front Desk.• Served as Manager on Duty during late night, and over night, hours of Hotel.• Occasionally covered Front Desk during late night hours.

Buffalo/Niagara, New York Area

• Supervised Banquet Staff during multiple and / or large banquet functions.• Up sold F&B products and service offerings. • Provided banquet service for some of the more strategic banquet functions.• Assisted in training of new banquet servers.

Buffalo/Niagara, New York Area

• Serviced multiple food and meeting functions.• Up sold F&B products and service offerings.• Set-up and designed physical layout of multiple types of banquet food / meeting functions.