Tom O'Connor Email & Phone Number

Buffalo/Niagara, New York Area

Attending Networking Events to Connect IT Channel Sales, Business Development and Account Management Leaders in the Greater Buffalo Niagara AreaResearching Industry Leaders - Mentoring / Training OpportunitiesTracking Industry Trends in IT - Cloud Services, Professional IT Services, Mobility, Consumer Electronics, Storage, Security, Firewalls.

Buffalo/Niagara, New York Area

• Generated revenue, profit, and advanced market share with customers by building relationships and positioning and selling new and different products, programs, services, and solutions that align with the customer’s and.
• Appointed MDS Team Lead over 4 MDS’s just two months after I started in division.
• Led MDS Team meetings to develop / brainstorm on new marketing methods, resulting in new training huddle methodology for our MDS team, including follow-up accountability meetings with Business Unit (BU) sales reps.
• Supervised team on call out program for new Sprint ABR and other carrier programs which resulted in 30+ new customers to our carrier programs.
• Led the Business Development Sales and MDS teams in implementing a universal resource Sales Pipeline for increased awareness and visibility amongst the team by reinstating a SharePoint Intranet Site.
• Implemented and managed the Mobilizers (Mobility Sales Champs); realized strong growth in Q4 with run rate at 132% vs. Quota and up 77% YoY for the Quarter ($48.9M vs. $27.6M) with increased margin (10 basis points).

Buffalo/Niagara, New York Area

• Provided Sales and Service of products from a high tech green technology company that includes commercial and private air purification, ionized super-hydrating water purification, energy conservation and wellness.
• Four plus years of Presenting and Selling to small to medium size end-user businesses, groups and individuals.
• Exhibitor in Multiple Tabletop events in Health and energy related exhibits / shows.
• Built and developed a team of other entrepreneurs while providing discounted, and/or free, electrical and natural gas energy supply service for both small businesses and homes, creating ongoing residual income.
• Retail Stock, Options, Futures & Forex Trader.

Buffalo/Niagara, New York Area

• Managed and Re-energized some of Ingram’s largest and most strategic accounts including Siemens, Apple Computer, Pomeroy, Sarcom, CompuCom, Micro Center, Corporate Express and MNJ Tech with annual sales revenue from.
• Awarded President’s Club in 2006 and 2008.
• Created SOWs and flowcharts for complex quoting and order processes that when combined with other streamlined processes, resulted in Ingram being awarded a $70M HP High End Storage contract.
• Worked with customer and interdepartmentally at Ingram to optimize processes, improve efficiencies, solve problems, improve customer satisfaction and ensure contract SLA compliance.
• Wrote BCP (Business Contingency Plan) for Corporate Sales Division, which was later integrated as a template for all of sales, including outsourced positions in Manila.
• Developed quoting macro for multi-million dollar HP opportunity win, resulting in decreased labor costs.

Buffalo/Niagara, New York Area

• Managed one of Ingram’s largest and most strategic accounts, Sarcom, in a Start-up Division, Affiniti, with annual sales revenue exceeding $350M, while maximizing market share and profit margins.
• Created and hired and supervised 7 positions on a hybrid sales team after winning an exclusive 5 year outsource contract to be worth worth $550M annually after 5 years.
• Lowered forecasting / inventory costs over $200K in the first year of outsource contract.
• Grew sales from $180M to over $350M by third year of outsource contract.
• Worked with customer and interdepartmentally at Ingram to optimize processes, improve efficiencies, solve problems, improve customer satisfaction and ensure contract SLA compliance.
• Created telecom IVR’s for multiple customers In Affiniti Sales Organization resulting in increased efficiencies and a better customer experience.

Buffalo/Niagara, New York Area

• Integrated Ingram Micro Sales, Marketing, Tech Support and Other Service programs to develop and manage a broad array of some of Ingram Micro's largest customers. Identified the strategic and tactical direction of my.
• Garnered over $10M in additional / progressive market share within the following customers: Sarcom, Micro Center, Zenith Data Systems and Infotel / Midwest Micro, as well as others I was assigned due to forecasting.
• Assigned and managed some of Ingram Micro's most challenging accounts, resulting in sales revenue and vendor breadth growth in assigned accounts.
• President’s Club Senior Sales Executive of the Year recipient in 1994, 1996 and 1998; Ambassador’s Club Senior Sales Executive of the Year recipient in 1997.
• Consistently at the top 5-10% amongst my peers in focus product sales, sales revenue and profit growth.

Buffalo/Niagara, New York Area

• Integrated Ingram Micro Sales and Marketing programs to develop and manage a broad array of customers, growing revenue consistently within my accounts. Identified the strategic and tactical direction of my resellers.
• Garnered progressive additional market share within the following customers: Sarcom, Micro Center, Zenith Data Systems and Infotel / Midwest Micro due to forecasting prowess.
• Runner-up for Sales Representative / Sales Account Executive of the Year 4 times - 1990, 1991, 1992 and 1993.
• Sales Representative / Sales Account Executive of the Month recipient 6 times for over-achievement of all measurable sales metrics.
• Consistently at the top 5-10% amongst my peers in focus product sales, sales revenue and profit growth.

Buffalo/Niagara, New York Area

• Hired, trained, scheduled, reviewed and provided disciplinary action for the majority of 42 banquet employees.
• Up sold F&B products and service offerings.
• Intermittently served as the Restaurant / Lounge Manager and Manager on Duty for Hotel.
• Assisted with annual F&B budget and managing corporate expenditures.
• Manager of the Quarter Q2, 1988; Manager of the Quarter Q3, 1989.

Buffalo/Niagara, New York Area

• Reconciled daily financial transactions taking place in Restaurant, Banquet Facility, Lounge, Gift Shop and Front Desk.
• Served as Manager on Duty during late night, and over night, hours of Hotel.
• Occasionally covered Front Desk during late night hours.

Buffalo/Niagara, New York Area

• Supervised Banquet Staff during multiple and / or large banquet functions.
• Up sold F&B products and service offerings.
• Provided banquet service for some of the more strategic banquet functions.
• Assisted in training of new banquet servers.

Buffalo/Niagara, New York Area

• Serviced multiple food and meeting functions.
• Up sold F&B products and service offerings.
• Set-up and designed physical layout of multiple types of banquet food / meeting functions.