Forward-looking, proactive, and purposeful Senior Service & Operations Executive offering progressive global experience leading back-office, customer-focused organizations that consistently surpass industry standards in the retirement/financial services sector. Excel at visioning strategic plans, driving efficiencies, boosting organic growth, increasing partner/associate satisfaction, and delivering superior client service. Empowering and collaborative leader who can build cross-functional teams and cultivate strong partnerships with all organizational levels and key stakeholders. Developing strategies building Operational centers with BPO providers and organizational captive facilities. Committed to adding enterprise value utilizing business acumen, lead-by-example approach, competitive mindset, and uncompromising level of integrity and ethics.