• Collect, clean, and process data to ensure data accuracy and reliability• Perform exploratory data analysis to identified patterns, trends, and correlations within the data• Creating dashboards and reports to display findings in a clean and concise manner• Utilizing various websites and applications to procure a customer base

• Responsible for maintaining the upkeep of computers and software throughout three separate buildings within the company; inclusive of 1,000+ desktops • Maintained the database of physical inventory including desktops, printers, and any other collateral equipment required for a successful and streamlined operation• Performed various helpdesk tasks, including triage and resolution of issues• Managed the inventory via serial numbers and mapped each user/location • Created an IT ticket system for help desk requests; troubleshooted and revamped the process to drastically improve turnaround times and enabling prioritization

• Managed tech support staff/teams across 4 stores ensuring quality control• Provided technical and software support to customer service associates • Conducted inventory analysis and reporting using Microsoft Excel, Access, and SQL• Discovered any and all discrepancies within the inventory while researching where and how these deviations occurred; presented all information in a report that was submitted to management• Created a method to decrease the discrepancies to ensure less incidents moving forward

• Coordinated and supervised the dispatch of office supply routes throughout Long Island• Maintained logs of freight shortages and damages; prepared daily activity reports• Handled accounting, billing and payment to customers and independent contractors • Created an extensive macros spreadsheet to automate the company’s accounting process

• Maintained databases, Access and SQL Server• Created programs that imported and processed electronic freight bills • Troubleshoot EDI files and provided solutions to senders; filtered any discrepancies and educated the freight companies on standardizing and finding the problems within the transactions• Auditing delivery discrepancies against the contract so the company can retrieve any missing funds