Toni Carstensen Email & Phone Number

Houston, Texas, United States

I help Origami deliver a world-class implementation experience to our clients. My ability to connect small details to bigger picture viewpoints helps people get unstuck and rock our service values by building an inclusive community on every program I lead.

Houston, Texas, United States

Spearhead and lead the execution of a greenfield SAP implementation projects through a disciplined IT and SAP project management process in close collaboration with business partners, project members, and diverse technical and systems integration teams. Charged with end-to-end accountability for single/multiple concurrent ventures within the Foundation Program. Categorize and direct the work of project managers, workstreams, and functional areas. Develop and maintain interwoven schedules for projects within the program, tracks program connections, and manages the program's current status. Partner and collaborate with the Solution Workstream to brainstorm realistic approaches/detailed plans which support strategic/proactive mitigation of program risks/issues. Facilitate and chart the progress of Project Managers in structuring plans, deliver consultative input on project management tools, and enact process improvement initiatives.

Colorado, United States

Strategically led a large Data Migration Team by planning and executing a major SAP S/4 (phased) Greenfield Implementation in Canada for over 20k Materials, 20k Suppliers, and 100k Customers. Fostered a level of engagement from business owners to aid in the once-stagnant requirement of gathering and cleansing priority master data that was impeding forward progress on data migration activities. Took an average data completeness rate from 35% (four months before cutover) to over 95% completeness at the final Mock Cutover Phase. Drove SAP Master Data Workstream initiatives to completion thru cross-functional collaboration to finalize detailed requirements, designs, testing, training, and organizational change management activities. Established integrated and complex cutover plans, proposing solutions tailored to Nutrien’s business, resolving exceptions, and driving process improvements for Master Data across Materials, Supplier, and Customer modules. Utilized analytics experience to establish and drive metrics, all in the pursuit of operational excellence. Experience gained in the following toolsets specific to SAP S/4 Hana: LSMW, IDOCs, BAPIs, ABAP, SAP BO Data Services (BODS), multiple SAP modules, ETL, Data Migration Methodologies, Data Analysis, and Data Quality.

Greater Denver Area

Developed and fostered a collaborative, success-oriented team environment where team members were empowered and accountable. Accountable for innovation within the customer care technology and analytics domain. Led the analysis, modeling, and delivery of insights to cross-functional stakeholders to facilitate decision-making. Managed the customer care project roadmap up to and including implementation. Effectively engaged and collaborated with leadership across the organization to develop, define and build on innovative ideas and business priorities.

Greater Denver Area

Developed and maintained business relationships to ensure proper communication within each business area. Collaborate within a rapid-paced environment to ensure project delivery on time and within budget. Assessed and identified areas for improvement aimed at Project Management Office (PMO) structure and consistency in a growing department. Recognized current and future business goals and ongoing IT opportunities to ensure business success. Maintained business effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technology projects. Coordinate internal resources, third parties, and vendors to ensure proper and timely execution of project milestones and tasks. Projects included Microsoft AX D365 Upgrade, Various Human Resources HRIS Implementations, IROP Tool Implementation (ITS), Passenger Systems Role Redesign, Passenger Messaging, and Inaugural Flight to Canadian Destination, Ancillary Pricing Optimization.

Colorado, United States

Analyzed and delivered solutions about cumulative flow report findings on design, test, and market release process throughput. Streamlined efforts and maximized resources while navigating and appreciating deep-rooted culture. Developed and followed a project management plan, setting daily and weekly team project goals, planning project deliverables, establishing project schedules and milestones, and managing all aspects of project schedule, including risk, with a critical focus on detail. Managed resource utilization and identified gaps in project schedule, collaborating on re-work capacity planning to maximize limited resource availability while tracking to timeline. Captured, analyzed, and prepared weekly and monthly reporting to key stakeholders, including budget tracking, capacity planning, productivity, and forecasted scheduling. Identified and mitigated any risks, including scope creep, product defects, and project schedule slip, with direct and realistic transparency.

Denver, Co

Created detailed project management plans with key stakeholders to deliver programs undertaken by the global PMO. Facilitated, tracked, and reported progress to manage expectations. Communicated and coordinated the progress of projects within IT and managed key initiatives and programs supporting the business's strategic objectives.

Denver, Co

- Assigned, coordinated, and collaborated on project resources for 1700 locations nationwide to upgrade back-of-house computer systems, and coordinated shipping and receiving of all 1700 devices across the country.- Screened, interviewed, coordinated, and managed onboarding and training of 50 temporary resources. - Advised managers and teams on project management best practices, serving as the first point of contact for questions. - Met with stakeholders on a regular basis with status updates and overview of any change requests.- Developed location mapping with travel and logistics to each site over a span of ten weeks.- Fostered relationships between clients, understanding and expanding department communication to better maintain working relationships, and encourage growth and understanding between all stakeholders.- Organized and developed a strategic approach to reimaging devices to customer requirements

Boulder, Co

- Assigned, coordinated, and managed 20+ project resources, collaborating cross-functionally on detailed project plans with 500+ customers and internal professional services team. - Guided implementation of multiple systems through effective facilitation, tracking, and reporting. - Identified and resolved any project issues to achieve on time, high-quality delivery, while achieving savings of 25%. - Oversaw project schedules to ensure they met deliverables and adhered to PM methodologies and guidelines.- Developed project resource plans and forecasting with appropriate parties to ensure correct capacity and utilization.

Denver, Co

- Promoted to coordinate 40+ seminars and training for 23 sales representatives, and planned many employee events for more than 180 employees. - Prepared 10-15 statistical reports for sales on a daily, weekly, monthly, and quarterly basis, analyzing data to assist with threshold marketing plans. - Followed up with corporate office on submitted business, maintained accurate financial performance results, and managed multiple implementation schedules at a time. - Audited 500+ new client accounts for verification of contract, compliance, payments, and multiple documents.- Screened and interviewed 100+ potential candidates while working with 5 recruiting firms and on-boarded 12 new hires.- Developed a stimulating learning environment by using a variety of styles, techniques, and approaches.- Directed a needs assessment and analysis of training structure, leading to a restructuring of training material throughout sales district to better meet the needs of associates through best training practices.- Organized training material and created a comprehensive new hire orientation and onboarding process.

Greater Denver Area

- Responded to Attorney General and Better Business Bureau complaints, utilizing analytical thinking to resolve issues.- Created and beta-tested department standard operating procedures to increase productivity by at least 15%.- Monitored 40+ collection agents to strengthen customer service and ensure satisfaction.