Toni Carstensen Email & Phone Number

Houston, Texas, United States

I help Origami deliver a world-class implementation experience to our clients. My ability to connect small details to bigger picture viewpoints helps people get unstuck and rock our service values by building an inclusive community on every program I lead.

Houston, Texas, United States

Spearhead and lead the execution of a greenfield SAP implementation projects through a disciplined IT and SAP project management process in close collaboration with business partners, project members, and diverse technical and systems integration teams. Charged with end-to-end accountability for single/multiple concurrent ventures within the Foundation.

Colorado, United States

Strategically led a large Data Migration Team by planning and executing a major SAP S/4 (phased) Greenfield Implementation in Canada for over 20k Materials, 20k Suppliers, and 100k Customers. Fostered a level of engagement from business owners to aid in the once-stagnant requirement of gathering and cleansing priority master data that was impeding forward.

Greater Denver Area

Developed and fostered a collaborative, success-oriented team environment where team members were empowered and accountable. Accountable for innovation within the customer care technology and analytics domain. Led the analysis, modeling, and delivery of insights to cross-functional stakeholders to facilitate decision-making. Managed the customer care.

Greater Denver Area

Developed and maintained business relationships to ensure proper communication within each business area. Collaborate within a rapid-paced environment to ensure project delivery on time and within budget. Assessed and identified areas for improvement aimed at Project Management Office (PMO) structure and consistency in a growing department. Recognized.

Colorado, United States

Analyzed and delivered solutions about cumulative flow report findings on design, test, and market release process throughput. Streamlined efforts and maximized resources while navigating and appreciating deep-rooted culture. Developed and followed a project management plan, setting daily and weekly team project goals, planning project deliverables.

Denver, CO

Created detailed project management plans with key stakeholders to deliver programs undertaken by the global PMO. Facilitated, tracked, and reported progress to manage expectations. Communicated and coordinated the progress of projects within IT and managed key initiatives and programs supporting the business's strategic objectives.

Denver, CO

- Assigned, coordinated, and collaborated on project resources for 1700 locations nationwide to upgrade back-of-house computer systems, and coordinated shipping and receiving of all 1700 devices across the country.- Screened, interviewed, coordinated, and managed onboarding and training of 50 temporary resources. - Advised managers and teams on project.

Boulder, CO

- Assigned, coordinated, and managed 20+ project resources, collaborating cross-functionally on detailed project plans with 500+ customers and internal professional services team. - Guided implementation of multiple systems through effective facilitation, tracking, and reporting. - Identified and resolved any project issues to achieve on time, high-quality.

Denver, CO

- Promoted to coordinate 40+ seminars and training for 23 sales representatives, and planned many employee events for more than 180 employees. - Prepared 10-15 statistical reports for sales on a daily, weekly, monthly, and quarterly basis, analyzing data to assist with threshold marketing plans. - Followed up with corporate office on submitted business.

Greater Denver Area

- Responded to Attorney General and Better Business Bureau complaints, utilizing analytical thinking to resolve issues.- Created and beta-tested department standard operating procedures to increase productivity by at least 15%.- Monitored 40+ collection agents to strengthen customer service and ensure satisfaction.