Tony Barry Email & Phone Number

Dublin, Leinster, Ireland

County Dublin, Ireland

• Arrow is a Fortune 113 company with 18,800 employees worldwide. At Arrow ECS we deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their.
• Constant contact with customers through phone & email
• Establishing key contacts in the channel acting as relationship manager between reseller and vendor
• Creating and sending quotes to resellers
• Scoping needs with reseller and qualifying this with vendor
• Organising and attending multiple meetings with both vendor and reseller

Toronto, Canada Area

• Sourced and managed relationships with clients providing business to the company.
• Sourced and submitted candidates for job orders within the tech industry.
• Procured new clients through attending multiple tech events, communication through phone and email.
• Negotiated agreements to contract with new clients both on the phone and in person.
• Travelled around the city and Greater Toronto Area to meet with potential and existing clients in person.
• Received recognition at monthly company meetings for largest number of new clients brought to the company for the month.

Toronto, Canada Area

• Randstad Technologies, Canada’s largest provider of IT recruitment, has been helping clients find, hire, manage and retain the most qualified IT professionals in the country for contract and permanent positions across.
• Find and develop new clients within the technologies space
• Maintaining client relationship through constant communication
• Meeting clients to enhance our relationship and better meet their needs
• Constantly provide Account Managers with new client relationships and assist with future contact and visits.
• Consistently exceeding targets and receiving bonus each month before promotion.

Dublin

• Customer Experience teammate dealing with small to medium businesses daily through phone, email and chat channels.
• SME in all Selling and Buying queries.
• Field Sales with existing and new business, travelling to London for support.
• On site - High Profile Event Support – Wimbledon etc.

Dublin

• Worked with Portfolio of Top Strategic Accounts to increase overall GMV through optimising listing tools
• Increased GMV on Portfolio by over 50% in less than 6 months against target of 34%
• Used negotiation and contract management skills to retain and win back customers.
• Managed relationships with our strategic business stakeholders
• Reported weekly on Progress, Problems, Plans.
• Cold called potential accounts selling the benefits of our Fitment Tools.

Dublin

• Solutions agent for the Top 1% of Sellers driving 50% of eBay GMV in the eBay Marketplace.
• Supported through troubleshooting issues with seller accounts and provide advice to help improve performance and improve GMV.
• Created and implemented a new call-flow which drastically improved the service offered across the department on the most difficult policy call drivers. This flow led to an increase in compliance scores of over 60%
• Offered continuous support to struggling accounts which resulting in them becoming Premium Service accounts.

Blanchardstown, Dublin 15

• Responsible for ensuring the content is consistent across languages and correct for Customer Support processes and eBay initiatives.
• Supported departments across the organisation such as Operations, Process Management and Process Quality.
• In Depth knowledge of eBays products and features and familiar with many of the tools such as inQuira Knowledge Base and Kana.

I worked in Dunnes Stores as part of seasonal staff for 6 months. My job was based mainly around the Delicatessen and involved serving customers behind the counter and on the floor. I was also responsible for cold food display in the supermarket.

Bachelor Of Science (B.Sc.), Marketing, Innovation & Technology, 2Nd Class Honours Grade 1

Modules completed include: - Marketing of high-technology products - Information Technology in society - Innovation and Creative Thinking.

Education record