COMPANY:$300M company specializing in the delivery of physician advisory services to acute care facilities.OVERVIEW:Promoted to Senior Director in 2013 and Regional Leader in 2015, overseeing the largest region of account managers in the company. Manage a client base of 690 accounts that produces a 9-figure annual revenue total. Lead a team of 7 Directors. Recruit, onboard, and develop new team members. Hold full responsibility for all key projects, including client outreach programming.HIGHLIGHTS:☑ Led the region to achieve year-over-year growth of 17% (2013-2016). Previously, achieved a 47% YOY same-store sales growth (2010-2013), ranking #2 company-wide in YOY sales in 2012.☑ Facilitated 20% increase in Net Promoter Score (NPS) since 2017 (NPS of 64). Maintained a 99% client retention rate from 2010 through 2014.☑ Directed the account management team in new product introduction growth, reaching 22% growth total compared to a baseline of 14% in 2012.☑ Spearheaded increase in client engagement in outreach programs from 78 in 2016 to 230 in 2018 through recruitment efforts in customer outreach programming, specifically for the national conference.☑ Achieved highest score in the company on employee satisfaction survey. Led the team successfully through acquisition transition and other challenging environments throughout tenure.

COMPANY:$1B leading provider of home respiratory services and specialized medical equipment, with 1.8M patients annually.OVERVIEW:Oversaw sales to key accounts and managed team of 11 account executives through the full sales lifecycle. Held full responsibility for managing and meeting goals on an 8-figure annual budget. Designed and executed sales / service strategies to optimize sales growth, customer satisfaction, and operational efficiency. Planned, developed, and led sales and customer service efforts across 5 branch locations. Recruited, onboarded, and trained 4 account executives.HIGHLIGHTS:☑ Drove 30% increase in sales across 5 facilities through development of a revenue sharing partnership with hospitals to deliver enhanced levels of service.☑ Reduced operating expenses by 20% while maintaining levels of client service through a joint effort with operations partners.☑ Developed specialized selling model that dedicated a respiratory therapist to an acute care facility in order to improve service levels.

COMPANY:Start-up healthcare company focusing on healthcare communications and consulting.OVERVIEW:In charge of all business development and consulting activities within a start-up company environment. Created and executed strategies to capitalize on revenue growth opportunities. Managed web site development and enhancement.HIGHLIGHTS:☑ Completed consulting engagements for Children’s Health Corporation of America and the initial pilot for the “Caremunication” product at the University of Arizona Medical Center.☑ Executed successful consulting engagements for a business alliance of 41 leading academic hospitals.☑ Developed and rolled out marketing strategy focusing on Chief Nursing Officers at medical centers.

COMPANY:$634M regional and national provider of acute care pediatric specialty medical services.OVERVIEW:Planned and directed marketing to healthcare professionals, including hospitals, physicians, nurses, and EMTs. Delivered pediatric training and continuing medical education to these groups. Supervised team of 10 FTEs and managed a multimillion-dollar annual budget. Managed the Medical Staff operations, including all functional areas and JCAHO accreditation requirements.HIGHLIGHTS:☑ Built the first Telemedicine program in Missouri, delivering live pediatric continuing medical education weekly to over 100 physicians at 6 healthcare systems across the region.☑ Drove 7% increase in referral volumes (representing multimillion-dollar annually) within a contracting market, as well as achieving market share increase from 34% to 46%.☑ Led the recruitment of 86 pediatricians to join the BJC Medical Group, negotiating practice purchase agreements and employment contracts as part of the system initiative. Signed affiliation agreements with 6 of the 8 systems as part of the BJC Collaborative.☑ Created sales plan for hospital’s pediatric physician hospital organization, recruiting 119 of the hospital’s medical staff (80%) to join the organization.☑ Designed and implemented the hospital’s physician recruitment program and Locum Tenens, saving the hospital a 6-figure total in annual placement fees.☑ Earned Program of the Year award from the International Telemedicine Association