Theresa Charlebois Email & Phone Number

Rochester, NY, US

The Regional Patient Access Director is responsible for providing strategic direction in the areas of Scheduling, Authorizations/Denials Management, Referral Management, Financial Clearance, POS Collections, and Registration / Check-in processes for the Southern Region Affiliates. This includes working in tandem with other department leaders to identify.

Responsible for overall management and supervision of associates and functions under the Patient Accounts Department and Continuing Care Center billing and cashier functions. Oversees and maintains control of daily billing and collection activities as well as billing follow-up procedures for all patient accounts for the Hospital, Urgent Care Centers.

Teaching in both the Bachelor's & Master's of Healthcare Administration programs, courses taught include:- Healthcare Systems & Organizations- Healthcare Reimbursement Systems- Healthcare Operations Management- Health Insurance- Statistical Methods & Research- Applied Research Project- Healthcare Research Methods - Strategic Planning in Healthcare- Health.

In August 2016, I was blessed to join the School of Business' Health Administration team full time as an Assistant Professor. After a year of full-time teaching, however, I realized my passion for working on the front-lines of healthcare was too great. Accordingly, I traded in my full-time role for my prior Adjunct position, giving me the best of both.

Sulphur Springs, Texas (Remote Office Position)

• As Project Manager, provided oversight for assigned customer product implementations and managed all resources accordingly. Serving as the primary liaison between the customer and Access during the implementation.
• Developed, maintained, and published implementation plans for assigned customer projects to provide both on-line visibility and the ability for all project resources to update the plan as required.
• Scheduled, coordinated, and managed scheduling of all project resources, both internal and external, to confirm all implementation needs were achieved.
• Directly managed assigned implementation projects.
• Solicited input from all team members in order to develop internal and external process guidelines and create corresponding training documentation in order to increase customer success.As an Implementation Consultant.
• Provided on-site implementation and consultation expertise and support

• As the Manager for both the Emergency Department and Urgent Care Center Registration areas, I was responsible for the overall management and supervision, including the hiring and performance evaluation process, of all.
• Established Selfpay collection practices, including referrals to Financial Counseling when needed, resulting in increased cash collections at point of registration
• Worked alongside Patient Accounts Manager to review Technical and Professional Billing Charge guidelines, including Global Procedures, to ensure regulatory compliance while maximizing revenue
• Contributing member of the Hospital and Continuing Care Center Corporate Compliance Teams, with responsibility for auditing and reporting on multiple OIG and OMIG work plan items

• Prior to becoming the Manager of the ER and Urgent Care registration areas, I was a Patient Registration Representative turned Patient Financial Services Liaison.As a Patient Registration Representative, I quickly.
• Created and executed a results based training program for front-end staff to improve workflow and allow for consistency and accuracy of the admissions process
• Developed and implemented a reporting system to monitor front-end accuracy
• Delivered individualized training to improve data entry quality, maximize efficiency, ensue regulatory compliance, and positively impact the bottom line
• Maintained positive collaborative relationships to problem solve on system-wide issues
• Supported the Registration Manager with project and people management, and aided in the oversight of day-to-day operations

Msha, Healthcare Administration

Earned Masters in Health Administration; completed program with a 4.0 Grade Point Average.

Ba, English Writing, Pre-Law

Graduated with a Bachelor's in Arts, summa cum laude. Focus was on English writing and literature, as well as Pre-Law.

Doctor Of Health Administration

Began pursuing my Doctorate in Health Administration at Walden University in 2016; however, unexpected life-events resulted in me pausing.