Christy Hoang Email & Phone Number

Santa Ana, California, United States

• Reconciling QTD and YTD wages and taxes to resolve data discrepancies between the IRS and the SSA agency.
• Providing necessary documentation and research to the SSA and IRS to resolve tax issue.
• Processing amended returns for federal and state agencies.

Santa Ana, California, United States

• Researched and resolved payroll tax notices and created documentation to provide a positive resolution for the customers.
• Closed at an average of 600 tax notice cases per quarter in relation to tax issues and discrepancies between the customer and the tax agency.
• Utilized internal and agencies’ tax system to navigate and research tax issues.
• Managed priority of work: Escalated cases, aged cases, and critical care clients.
• Contacted the tax agency and our client to… Show more
• Contacted the tax agency and our client to find a common ground between the two parties regarding a tax issue.

Santa Ana, California, United States

• Reconciled QTD and YTD wage and tax amounts withheld, reported, and deposited on quarterly and annual basis.
• Filed for payroll tax amendments at state and federal level.
• Obtained knowledge in various tax jurisdictions and compliance standards.
• Pulled data using Microsoft SQL and utilized UKGPro system to acquire necessary information for tax filing.
• Maintained due diligence with Salesforce cases including communication with clients, agencies, and internal team within… Show more
• Maintained due diligence with Salesforce cases including communication with clients, agencies, and internal team within UKG.

Costa Mesa, California, United States

• Monitored the dining room to make seating arrangements accordingly.
• Led the hostess team and provided tasks to maintain a smooth flow of service operations.
• Organized reservations via Yelp for an average of 1000 customers daily to increase efficiency.
• Provided excellent service and fostered warm relationship with customers by resolving customers’ concerns.

Westminster, California, United States

• Conducted many in-person interviews with a high rate of interviewee’s cooperation.
• Updated the Census 2020 database with accurate information collected in various areas.
• Completed various cases that were marked as ‘difficult case’ according to the U.S. Census Bureau.
• Exceeded expectations by going above and beyond with team’s production.

• Grew Twitch user base to 10K followers with unique viewership averaging 1.3K per content
• Accumulated total of 1.6M minutes watched in H1 2019
• Generated $1K on average in monthly revenue
• Organized community events for 300 subscribers locally and at big conventions
• Collaborated with organizations such as AORUS, NVIDIA, Amazon, Intel, and Alienware to increase user engagement.

• Organized and updated sales database to ensure accurate tracking of activities to reduce downtime for inventory upkeep by 15%
• Performed internal audit of inventory to prevent errors in the database
• Handled customer service inquiries in a timely and professional manner
• Led holiday initiative to increase sales volume by 22.4%

Artesia, California

• Collaborated with co-workers to fulfill orders in a fast-paced environment.
• Ensured equipment and tabletops well-kept and adhere to sanitary standards.
• Fulfilled high volume of phone orders and customer service calls.
• Managed and reconciled daily cash.