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Timothy Conway-Hay Email & Phone Number

Director, Customer Management Systems at Point Broadband at Point Broadband
Location: Greater Sioux Falls Area, United States, United States 12 work roles 2 schools
1 work email found @point-broadband.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Point Broadband
Role
Director, Customer Management Systems at Point Broadband
Location
Greater Sioux Falls Area, United States, United States
Company size
73 employees

Who is Timothy Conway-Hay? Overview

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Quick answer

Timothy Conway-Hay is listed as Director, Customer Management Systems at Point Broadband at Point Broadband, a company with 73 employees, based in Greater Sioux Falls Area, United States, United States. AeroLeads shows a work email signal at point-broadband.com and a matched LinkedIn profile for Timothy Conway-Hay.

Timothy Conway-Hay previously worked as Director, Customer Management Systems at Point Broadband and Solutions Architect at Point Broadband. Timothy Conway-Hay holds Master Of Science, Organizational Leadership from Mercyhurst University.

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*@point-broadband.com
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Profile bio

About Timothy Conway-Hay

High-performing, strategic-thinking, self-motivated, and driven professional with over twenty years of experience in product, project, employee, and customer management in the telecommunication and public safety industries. Highly skilled at cohesive team building with Clients and across the organization; exceptional writing, presenting, prioritization, and interpersonal communication skills. Adept at analyzing needs, assessing capabilities, and implementing solutions in collaboration with Clients and Stakeholders. Experienced in all phases of the software development and system implementation lifecycle, including portfolio management, project management, requirement analysis, solution architecture, system implementation, functional and user acceptance testing, documentation, and training.

Listed skills include Business Analysis, Software Documentation, Integration, Project Management, and 15 others.

Current workplace

Timothy Conway-Hay's current company

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Point Broadband
Point Broadband
Director, Customer Management Systems at Point Broadband
west point, georgia, united states
Website
point-broadband.com
Employees
73
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12 roles

Timothy Conway-Hay work experience

A career timeline built from the work history available for this profile.

Director, Customer Management Systems

Current
Point Broadband
Apr 2023 - Present

Product Manager

Idi Billing Solutions

Victor, New York, United States

Reviewed business objectives for new and existing customers and works to develop solutions to meet their needs using the existing software or by identifying and leading the necessary development.Worked with internal and customer stakeholders to develop user stories and related acceptance criteria for service and feature enhancements, and integration to the.

Nov 2021 - Apr 2022

Solution Architect, Professional Services

Chr Solutions

Sioux Falls, South Dakota Area

Initiates technical conversations to identify, document, and analyze needs pre and post-sale with Clients so to plan the implementation of the Omnia360 platform to meet various Client needs.Designs technical solutions using Microsoft Dynamics CRM, Omnia360 BSS and OSS, Dynamics SL, and API integrations to third-party applications through onsite and SaaS.

Nov 2016 - Nov 2021

Manager And Technical Lead, Software Activations

Chr Solutions

Sioux Falls, South Dakota Area

Managed the Technical Leads responsible for the technical implementation of software activations.Led multiple technical project teams in implementing telecommunications clients from greenfield and legacy OSS/BSS to the Microsoft Dynamics CRM Omnia360 OSS/BSS, which includes defining the business requirements with the customer, configuring the new system.

Nov 2014 - Nov 2016

Director, Professional Services

Centralsquare Technologies

Sioux Falls, South Dakota Area

Led the creation of the professional services department at the start-up company, which resulted in the development of positions in project management, implementation and training, product management, data conversion, GIS, and support. Grew the department from four employees to over 30 employees with associated processes and tools.Developed and managed the.

Jun 2012 - Oct 2014

Manager, Advanced Software Support

Chr Solutions

Sioux Falls, South Dakota Area

Led the development, documentation, and rollout of process flows for managing problems, incidents, software development, and projects using ITIL within Production Support, which has decreased average resolution time and increased Client satisfaction by 40%.Managed up to 27 domestic and international employees in advanced software and systems support in all.

Mar 2010 - Jun 2012

Technical Lead, Activation Services

Chr Solutions

Sioux Falls, South Dakota Area

Led seven project teams, three consecutively, to convert new telecommunications clients from legacy system to a new OSS/BSS, which included developing the requirement documents, configuring the new system, mapping the conversion data, training the users, managing the deliverables, and supporting the Clients.Headed the development projects related to new.

Feb 2009 - Feb 2010

Special Projects Manager, Operations

Verified Person

Memphis, TN

Led the corporate initiative in the consolidation and relocation of the corporate headquarters from New York, NY to Memphis, TN, which included personnel, logistics, and technology, thus reducing expenses by over 50%.Developed business requirements, workflows, data flows, use cases, and testing plans as part of the software development lifecycle for the.

Jan 2008 - Feb 2009

Manager, Data Processing

Whidbey Telecom

Langley, WA

Led corporate-wide initiative to identify, document, and consolidate corporate systems to achieve a unified operating environment, which reduced expenses and increased Employee productivity.Led project team through an internal software development effort to develop a Web system with the ability to view all information for a single customer, track customer.

Dec 2002 - Dec 2007

Engineer, It Quality Assurance

Erie Insurance Group

Erie, Pennsylvania Area

Developed the processes using best practices and procured the servers, workstations, and software necessary to start the IT Quality Assurance Department, which ensured quality internal development on all software development projects.Led performance testing, which included coordinating the infrastructure experts, writing test scenarios, executing the.

May 2001 - Dec 2002

Senior Technical Writer, Documentation Services

Erie Insurance Group

Erie, PA

Developed paper and online documentation for internally developed and purchased software systems to reduce new employee onboarding timeframes.Worked with user areas to write new and update existing procedural, technical, and user documentation, training manuals, programming standards, job decision flowcharts, and special request documentation.Performed.

Mar 1997 - May 2001
Team & coworkers

Colleagues at Point Broadband

Other employees you can reach at point-broadband.com. View company contacts for 73 employees →

KR Kyle Roth Kyle Roth Colleague at Point Broadband Lowell, Michigan, United States, United States View → CW Chad Wachter Chad Wachter Colleague at Point Broadband Opelika, Alabama, United States, United States View → AB Andy Booher Andy Booher Colleague at Point Broadband Bristol, Tennessee, United States, United States View → LL Lance Lookabaugh Lance Lookabaugh Colleague at Point Broadband Bristol, Virginia, United States, United States View → NS Nolan Sproles Nolan Sproles Colleague at Point Broadband Bristol, Virginia, United States, United States View → CH Casey Holliday Casey Holliday Colleague at Point Broadband Springboro, Ohio, United States, United States View → SE Scott Evenson Scott Evenson Colleague at Point Broadband Atlanta Metropolitan Area, United States View → KZ Kris Zambo Kris Zambo Colleague at Point Broadband Stanton, Michigan, United States, United States View → JS John S. John S. Colleague at Point Broadband Johnson City-Kingsport-Bristol Area, United States View → EM Evan Myers Evan Myers Colleague at Point Broadband United States, United States View →
2 education records

Timothy Conway-Hay education

Bachelor Of Arts, Management Information Systems / Business Management

Mercyhurst University

Activities and Societies: Mercyhurst Student Government (MSG) Student Activities Committee (SAC) Mercyhurst Business Association (MBA)

FAQ

Frequently asked questions about Timothy Conway-Hay

Quick answers generated from the profile data available on this page.

What company does Timothy Conway-Hay work for?

Timothy Conway-Hay works for Point Broadband.

What is Timothy Conway-Hay's role at Point Broadband?

Timothy Conway-Hay is listed as Director, Customer Management Systems at Point Broadband at Point Broadband.

What is Timothy Conway-Hay's email address?

AeroLeads has found 1 work email signal at @point-broadband.com for Timothy Conway-Hay at Point Broadband.

Where is Timothy Conway-Hay based?

Timothy Conway-Hay is based in Greater Sioux Falls Area, United States, United States while working with Point Broadband.

What companies has Timothy Conway-Hay worked for?

Timothy Conway-Hay has worked for Point Broadband, Idi Billing Solutions, Chr Solutions, Centralsquare Technologies, and Verified Person.

Who are Timothy Conway-Hay's colleagues at Point Broadband?

Timothy Conway-Hay's colleagues at Point Broadband include Kyle Roth, Chad Wachter, Andy Booher, Lance Lookabaugh, and Nolan Sproles.

How can I contact Timothy Conway-Hay?

You can use AeroLeads to view verified contact signals for Timothy Conway-Hay at Point Broadband, including work email, phone, and LinkedIn data when available.

What schools did Timothy Conway-Hay attend?

Timothy Conway-Hay holds Master Of Science, Organizational Leadership from Mercyhurst University.

What skills is Timothy Conway-Hay known for?

Timothy Conway-Hay is listed with skills including Business Analysis, Software Documentation, Integration, Project Management, Telecommunications, Quality Assurance, Management, and Training.

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