Chris Rafter Email & Phone Number

Starting my next role with a focus on Compliance, Operational Management and Process Improvements thru an emphasis on compliant and ethical best practices and utilization of effective technology solutions.MANAGEMENT· Overseen staff groups supporting internal processes within Admissions and shared services groups that supported or provided reporting across all university departments· Overseen moves, adds and changes processes for users in university workflow systems· Worked in regulated environments to ensure compliance for FERPA, FCC TCPA, FTC DNC and TSR· Performed ongoing management of lead distribution and outbound contact campaigns across student life cycle· Management of real time outbound campaign operations 7 days a week, 90+ hours a week. SKILLS/ACCOMPLISHMENTS· Career Education Corporation – Excellence in Service Award· Career Education Corporation – Student Success Conference/High Achievers · Avaya Proactive Contact – Outbound contact campaign systemo Managed upgrade deployment from version 3.x to version 5.1.· Noble Systems OnQ – Campaign management tool for outbound contact campaignso Planning, implementation and deployment into production useo Used to manage campaign productivity and ensure compliance of outbound campaignso Drive efficiency of campaign managemento Pre-dial webservice for Phone Ownership Validation, TCPA known litigant and Activity Scrubo Implemented Geo-local ANI usage to increase Connect Rate and Call Backso Strict TCPA Compliance· Noble Systems Call Tech – Predictive Analytics tool for best time to contacto Management deployment into production use to increase Right Party Contacts· Noble Systems Contact Centero Blended Campaignso Speed to Leado TCPA Compliance Dialing· InteractCRM Manual Dialo TCPA compliant manual dialing· Campaign Management Builder Intraneto Planning, implementation and deployment into productiono Allow campaigns to be built out to specific criteria based on KPI’s· Campus Management CampusVue – University student management system· MS Office Suite: Word, Excel, Powerpoint, Access· MS SQL· Tableau· Worked on numerous projects with IT software development from concept, requirements, testing & deployment

Listed skills include Enrollment Management, Admissions, Staff Development, Campusvue, and 46 others.