Travis Thompson Email & Phone Number

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

— Supervised IT Technicians and help desk services— Coordinated help desk operations with customer service at the forefront of our work— Delegated work schedules, assignments and projects to provide direction for IT Technicians— Collaborated with organizational leaders to implement technology solutions— Automated processes to streamline maintenance and security— Provided oversight for the onboarding and offboarding employee process — Managed disaster recovery operations and data backup restoration for agency infrastructure

Greater New Orleans Area

— Provided support of LAN, WAN, and intranet systems— Designed and oversaw the implementation of future systems and upgrades— Monitored overall system and network health to ensure a pleasant end user experience— Developed group policy to standardize our infrastructure— Recommended and implemented security needs per HIPPA compliance— Configured L2/L3 network devices to ensure a secure and highly available network— Developed disaster recovery for all system and network devices— Identified single points of failure and implemented redundancy for high availability— Decommissioned legacy servers and virtualization of physical servers— Identified existing resources to implement in place of renewable licensed products to save on costs— Managed the following Systems and Network Devices:Juniper firewall, VeloCloud SD-WAN, Dell/Cisco L2/L3 switches, Aruba, Microsoft Server 2008/2012/2016, Office 365, VMware, Hyper-V, VEEAM, SQL 2012/2016, eCW, Dell Secureworks

Pascagoula, Ms

— Provided triage and resolution of tier 2 hardware and software related issues— Monitored and maintained the integrity of hardware and network systems— Provided end user in-service training for new technology— Managed several project related tasks including, but not limited to: Mass Desktop Refresh, Mass Configuration of New Medical Technology, IP Configuration and Network Patchdown for Subnet Segregation

— Triaged, resolved, and dispatched IT related incidents and requests— Oversaw ordering, tracking, and deployment of inventory— Managed security for Active Directory, Paragon, HPF, Exchange, and more— Administered several systems including: Paragon, eCW, HPF, Microsoft Server 2012, Ticket Management System (iTop), Sharepoint, UCCX 10.6, PACS/Picom, Raspbery Pi, SCCM 2012, VMware, Vsphere, ESXi, Imprivata, HL7 interfaces, Dragon Medical, Powerscribe, Backup Exec 2012

Slidell, Louisiana

— Triaged, managed, and resolved technical issues for several types of businesses including: Medical Facilities, Law Firms, Insurances Agencies, Judicial Systems , and other Small Businesses

East Greenwich, Ri

— Assisted physicians during medical procedures— Processed medical equipment for reuse— Provided in house troubleshooting for medical software and hardware

Computer Systems Networking And Telecommunications

Activities and Societies: Cisco Certified Network Associate (CCNA) Level I Course Cisco Certified Network Associate (CCNA) Level II Course

General Studies