Director, Repair Operations And Services
Current•Routinely seeing above 100% growth YoY in the repair department from implementing various operational, sales, and training programs. •Optimized store operations and sales management through the development and implementation of a weekly operations tracker for 15 managers, yielding a 20% increase in store performance efficiency.•Created a new service product which is now 15% of companies total sales by overseeing project initiation through completion by using project management tools like Asana, Trello, and Kanban.•Provide entry to advanced level training to technicians to give an exceptional experience to customers. Implemented a "train the trainers" program to scale our repair technicians across several markets.•Created new supply chain and inventory management protocols which include vendor relations, distribution, forecasting, and end-of-life recycling with full P&L accountability.
