Tyler D. Email & Phone Number

Salt Lake County, Utah, United States

• Routinely seeing above 100% growth YoY in the repair department from implementing various operational, sales, and training programs.
• Optimized store operations and sales management through the development and implementation of a weekly operations tracker for 15 managers, yielding a 20% increase in store performance efficiency.
• Created a new service product which is now 15% of companies total sales by overseeing project initiation through completion by using project management tools like Asana, Trello, and Kanban.
• Provide entry to advanced level training to technicians to give an exceptional experience to customers. Implemented a "train the trainers" program to scale our repair technicians across several markets.
• Created new supply chain and inventory management protocols which include vendor relations, distribution, forecasting, and end-of-life recycling with full P&L accountability.

Salt Lake City Metropolitan Area

• Apple Independent Repair Partner and Samsung Independent Service Partner serving Tier 1 companies for OEM Genuine Repair.
• Saved 25% in training payroll costs by Creating a.com company training “hub” as a database for all company repair documents, and training videos.
• Implement all operational aspects of being an Apple and T-mobile partner to meet strict NPS and SLA time frames at near 100% level.
• Prepare data analytics and dashboards to present to the company on current repair performance, and provide feedback on KPI goals using tools like Tableau and PoweBI.
• Worked with the development team on creating Python automation scripts to give technician alerts to new repairs in the ticketing system.

Salt Lake City Metropolitan Area

Master Of Science - Ms, Information Technology Management

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General