• Manage technical relationship with Central Bank for connectivity and security. The key application is, the first in the world, processing of cheques across multiple countries through one central bank.• Recognized as key subject matter expert in resolving issues with digital certificates which were significantly impairing the bank’s connection with a central bank• Manage infrastructure transformation from external service provider to private cloud• Direct security team and respond to internal and external auditors on cross border network initiatives• Manage the assessment, design and implementation of end-to-end infrastructure for new initiatives on AIX, Linux and WinTel environments across the Caribbean and Latin America.• Manage international vendor and supplier relationships for application development and hardware deployment• Provide support to various teams using a servant leadership style while maintaining leadership responsibilities.• Lead the technical design of virtual, physical and cloud-based initiatives to centralize electronic file exchange between banks and central banks to support automated clearing houses• Conducted technical assessment and implemented recommendations to optimize an AIX based application resulting in savings of $500,000.

• Manage the installation of new data centre and VOIP telephone system for London Air Ambulance’s conversion to independent entity from National Health Service (UK) • Manage desktop and server technology, and coordinate the consulting team’s activities, for investment, and insurance organizations in the UK, Europe and The USA.• Develop client user guides and deliver technology training in classroom and one-on-on environments• Conduct interviews with executives, senior managers, and line staff in order to identify non-technology process improvements.• Demonstrate to project sponsors that the cost saving promised in Business Cases are realized in the delivered project.• Create executive dashboards to allow project sponsors real time views into project health.• Create large detailed Microsoft Visio process maps detailing the end-to-end product life cycle.• Assisted the Director of Information Technology in planning and executing the move to a brand new data centre, and migration to a new Voice Over IP (VOIP) telephone system.• Represented the I/T Department at planning meetings with senior project managers during construction and installation of 3 new floors of LEED certified office accommodations for 500+ employees and a new data centre.• Created and managed the implementation plan to ensure 99.9% availability, and no unplanned outages, during migration to new premises and the switch over to a newly constructed data centre

Managed several Europay, MasterCard, VISA (EMV) initiatives to achieve certification for ATM's and Point*of*Sale terminals. These time sensitive initiatives, mandated by various electronic payments authorities, were necessary to avoid disconnection, and significant financial penalties.Directed and coordinated all development, testing and pilot activities for the launch of a new corporate initiative for entry into new vertical markets. Duties included, coordinating the application development, hardware acquisition, quality assurance, certification testing, marketing and customer service. Managed the infrastructure upgrade of the Disaster Recovery Centre. Coordinated the internal security, and technology divisions of the organization along with external contractors, in the design, implementation, and testing of technologies to replicate web, database, and application servers across public and private networks.Consultant 2006 - 2008AccentureDeveloped the requirements and installation schedule to construct 9 data centres and install a new fare system into 1500+ transit vehicles.Created and implemented server and storage management strategies for Windows and Linux servers in order to facilitate an application refresh for a major electronics retailer.Developed and validated the Business Continuity Plan (BCP), and documentation for the offshore outsourcing of business processes to align capability with customer requirements.Developed ITIL compliant Configuration Management Database to support the Go-Live efforts for provincial eHealth initiative.Created operations run-books to support the daily activities of the systems operations group.

• Developed the requirements and installation schedule to construct 9 data centres and install a new fare system into 1500+ transit vehicles. (Metrolinx)• Created and implemented server and storage management strategies to facilitate an application refresh for a major electronics retailer.• Developed and validated the Business Continuity Plan (BCP), and documentation for the offshore outsourcing of business processes.• Created detailed implementation procedure for Go-Live of Laboratory component of eHealth initiative.• Analyzed client requirements and aligned BCP/DR plans to meet Service Level Agreements.

Managed internal and external consultants through the design, development, testing and rollout phases of Windows, Citrix, SQL clustering, and Server Virtualization projects.Created the procedures, documentation and training guides for the implementation teams. Developed and implemented full on site and off site DRP and BCP protocols that were tested and audited by external auditors.Performed analysis of Local and Wide Area Networking solutions to improve reliability and availability. Trained staff to support new techniques and protocols for daily data centre operations.Planned and managed the integration of new subsidiaries into the global enterprise.

• Performed capacity assessments and made design recommendations about network infrastructures to improve capacity and stability.• Wrote and coordinated team efforts in response to customer requests (Banking, Insurance, Tele-Communications and Government) for fully integrated technology solutions.• Coordinated internal and customer staff, transportation and 3rd party suppliers for the relocation of Wintel, Unix, AS/400 and 390 O/S data centres.• Created and implemented procedures to migrate servers and network operating systems. The project included new technology for backup, remote management, IPX to IP transition, client workstations upgrades and Directory Services re-design and repair. The engagement was deemed very successful because the key customer requirement of “zero” downtime was met.• Investigated the capability of the end-to-end infrastructure, policies and procedures to deliver 99.99% availability. The assessment was comprehensive and included Novell, Windows NT, Oracle, Siebel and Cisco Networking.• Resolved system wide problems across Novell Netware, Microsoft NT/WIN2K, Cisco O/S and Siebel for a major Canadian financial institution. Performed problem identification, created documentation processes and developed courses of action for implementing corrective action and monitoring changes necessary to stabilize the network.• Developed and coordinated the education requirements (technical and sales) for Content Delivery Networking. Worked with vendors and sales staff to pursue new business opportunities.

• Managed and coordinated internal resources and external consultants on major projects involving Voice Over IP, Remote Access, Microsoft/Novell support (Email, Databases, and 3270 Emulation) and Network Administration.• Supported all local and wide area networking technologies (routers, switches, hubs, servers, hardware and operating systems) and desktop personal computers.• Chaired the weekly status meeting and managed research and implementation projects.• Improved team performance and customer rating by 25% on customer satisfaction scorecard.• Reduced occurrences of unplanned outages in the network 85% using granular management strategies, which included change management, documentation, and enhanced security.• Co-designed and developed a Virtual Private Network (VPN) solution for remote access to centralized applications. The solution used the Internet to reduce costs while expanding access and supporting the organization’s aggressive growth plans.• Prepared and presented technology and staffing reports to senior executive management.