Thiago Santos

Thiago Santos Email and Phone Number

Co-Founder and Lead AI and Software Engineering Consultant @ ATP Group Tecnologia Ltda
Ireland
Thiago Santos's Location
Brazil, Brazil
Thiago Santos's Contact Details

Thiago Santos personal email

n/a

Thiago Santos phone numbers

About Thiago Santos

Thiago Santos is a Co-Founder and Lead AI and Software Engineering Consultant at ATP Group Tecnologia Ltda. He possess expertise in linux, php, troubleshooting, networking, mysql and 10 more skills.

Thiago Santos's Current Company Details
ATP Group Tecnologia Ltda

Atp Group Tecnologia Ltda

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Co-Founder and Lead AI and Software Engineering Consultant
Ireland
Thiago Santos Work Experience Details
  • Atp Group Tecnologia Ltda
    Co-Founder And Lead Ai And Software Engineering Consultant
    Atp Group Tecnologia Ltda
    Ireland
  • Salesforce
    Lead Software Engineer, Internal Tooling
    Salesforce Apr 2023 - Present
    Remote Brazil
    • Developed and maintained internal tools to support various Salesforce teams, including APIs built from the ground up to streamline processes and integrate seamlessly with existing systems.• Integrated Generative AI with Slackbot functionality, enabling automated insights and proactive support capabilities for internal users, enhancing productivity and information access.• Cross-collaboration to cost-to-serve tools to monitor and manage resources.• Utilized Python, Golang, and metrics tracking solutions to drive tool efficiency, reducing manual workloads and enabling data-driven decision-making within Salesforce.
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  • Salesforce
    Lead Software Engineer, Service Cloud
    Salesforce May 2022 - Mar 2023
    Dublin, County Dublin, Ireland
    • Collaborated with stakeholders to enhance and expand the capabilities of the messaging tool, initially developed during my time as a Senior Software Engineer. The tool continued to grow in adoption, with over 1,000 logins on a monthly basis.• Led ongoing feature updates and optimizations based on stakeholder feedback, ensuring the tool remained aligned with evolving needs and contributed to efficient communication and resource management across teams.• Directed deployments and infrastructure management using Jenkins and Terraform, supporting a reliable, scalable infrastructure as code (IaC) approach that minimized deployment risks and ensured consistency across environments.• Coordinated with cross-functional teams to drive the tool’s adoption and functionality within Service Cloud and enhancing user experience for internal stakeholders.
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  • Salesforce
    Senior Software Engineer, Service Cloud
    Salesforce Jan 2020 - Jun 2022
    Dublin, County Dublin, Ireland
    • Designed and developed a UI-based provisioning tool fully integrated with Salesforce, enabling customer support teams worldwide to create and manage messaging channels directly within the Salesforce platform. This tool provisions an average of 500 channels monthly, reducing setup time by 40% and enhancing user experience through an intuitive interface.• Supported day-to-day cloud infrastructure operations as a core DevOps team member, utilizing AWS best practices to ensure platform reliability and performance. Proactively monitored and optimized infrastructure, minimizing downtime and ensuring smooth user access to the integrated tool.• Led deployment processes using Jenkins and implemented infrastructure as code (IaC) with Terraform, ensuring consistent, secure, and scalable infrastructure provisioning aligned with Salesforce’s standards.
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  • Workday
    Software Engineer Iii
    Workday Jan 2018 - Jan 2020
    Dublin, County Dublin, Ireland
    • Collaborated within a globally distributed, scrum-agile team to design and implement tools and frameworks that optimized the Workday stack, enhancing system stability and improving tool availability by 20%.• Built a machine learning workflow to analyze usage patterns across approximately 30,000 custom EC2 instances daily within Workday’s stack. This model helped the stakeholders to understand and project the build-time for optimization strategies, reducing compute costs by ~15%.• Managed AWS infrastructure monitoring, collaborated on capacity planning, and led bug reporting initiatives, ensuring 99.9% uptime and meeting service level agreements across distributed systems.• Developed and optimized in-house frameworks and libraries through continuous collaborative coding practices, enhancing code quality and reducing defect rates by 25%.• Engaged with end users and stakeholders to gather requirements and identify bugs, aligning tool development with business priorities and enhancing user satisfaction through targeted improvements.
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  • Xanadu Consultancy
    Devops Engineer
    Xanadu Consultancy Jun 2016 - Dec 2017
    Cork, County Cork, Ireland
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  • Xanadu Consultancy
    System Engineer
    Xanadu Consultancy Nov 2015 - May 2016
    Cork, County Cork, Ireland
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  • Amazon Web Services
    Dco Engineer (Linux & Hardware)
    Amazon Web Services May 2014 - Nov 2015
    Dublin, County Dublin, Ireland
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  • Xanadu Consultancy
    Application Support Engineer
    Xanadu Consultancy Mar 2014 - May 2014
    Cork, County Cork, Ireland
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  • Nero'S Cafe, Inc.
    Barista
    Nero'S Cafe, Inc. Jan 2014 - Feb 2014
    Dublin, County Dublin, Ireland
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  • Fmi Field Management Ireland
    Sales Representative - Electric Ireland
    Fmi Field Management Ireland Oct 2012 - Nov 2013
    Dublin, County Dublin, Ireland
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  • Amsted-Maxion Equipamentos E Servicos Ferroviarios S.A.
    Software Engineer
    Amsted-Maxion Equipamentos E Servicos Ferroviarios S.A. Apr 2011 - Jun 2012
    Cruzeiro
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  • Embtech - Tecnologia Embarcada
    System Engineer
    Embtech - Tecnologia Embarcada Jan 2008 - May 2010
    Poços De Caldas, Minas Gerais, Brazil
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Thiago Santos Skills

Linux Php Troubleshooting Networking Mysql Operating Systems Virtualization Rest Management System Administration Representational State Transfer Vagrant Python Saltstack Jenkins

Thiago Santos Education Details

Frequently Asked Questions about Thiago Santos

What company does Thiago Santos work for?

Thiago Santos works for Atp Group Tecnologia Ltda

What is Thiago Santos's role at the current company?

Thiago Santos's current role is Co-Founder and Lead AI and Software Engineering Consultant.

What is Thiago Santos's email address?

Thiago Santos's email address is th****@****day.com

What is Thiago Santos's direct phone number?

Thiago Santos's direct phone number is (925) 951*****

What schools did Thiago Santos attend?

Thiago Santos attended Msc Computer Science - Cork Institute Of Technology, Centro Universitário Salesiano De São Paulo, Senac - Sao Paulo.

What are some of Thiago Santos's interests?

Thiago Santos has interest in Social Services.

What skills is Thiago Santos known for?

Thiago Santos has skills like Linux, Php, Troubleshooting, Networking, Mysql, Operating Systems, Virtualization, Rest, Management, System Administration, Representational State Transfer, Vagrant.

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