Thiago Santos Email & Phone Number

Ireland

Remote Brazil

• Developed and maintained internal tools to support various Salesforce teams, including APIs built from the ground up to streamline processes and integrate seamlessly with existing systems.• Integrated Generative AI with Slackbot functionality, enabling automated insights and proactive support capabilities for internal users, enhancing productivity and information access.• Cross-collaboration to cost-to-serve tools to monitor and manage resources.• Utilized Python, Golang, and metrics tracking solutions to drive tool efficiency, reducing manual workloads and enabling data-driven decision-making within Salesforce.

Dublin, County Dublin, Ireland

• Collaborated with stakeholders to enhance and expand the capabilities of the messaging tool, initially developed during my time as a Senior Software Engineer. The tool continued to grow in adoption, with over 1,000 logins on a monthly basis.• Led ongoing feature updates and optimizations based on stakeholder feedback, ensuring the tool remained aligned with evolving needs and contributed to efficient communication and resource management across teams.• Directed deployments and infrastructure management using Jenkins and Terraform, supporting a reliable, scalable infrastructure as code (IaC) approach that minimized deployment risks and ensured consistency across environments.• Coordinated with cross-functional teams to drive the tool’s adoption and functionality within Service Cloud and enhancing user experience for internal stakeholders.

Dublin, County Dublin, Ireland

• Designed and developed a UI-based provisioning tool fully integrated with Salesforce, enabling customer support teams worldwide to create and manage messaging channels directly within the Salesforce platform. This tool provisions an average of 500 channels monthly, reducing setup time by 40% and enhancing user experience through an intuitive interface.• Supported day-to-day cloud infrastructure operations as a core DevOps team member, utilizing AWS best practices to ensure platform reliability and performance. Proactively monitored and optimized infrastructure, minimizing downtime and ensuring smooth user access to the integrated tool.• Led deployment processes using Jenkins and implemented infrastructure as code (IaC) with Terraform, ensuring consistent, secure, and scalable infrastructure provisioning aligned with Salesforce’s standards.

Dublin, County Dublin, Ireland

• Collaborated within a globally distributed, scrum-agile team to design and implement tools and frameworks that optimized the Workday stack, enhancing system stability and improving tool availability by 20%.• Built a machine learning workflow to analyze usage patterns across approximately 30,000 custom EC2 instances daily within Workday’s stack. This model helped the stakeholders to understand and project the build-time for optimization strategies, reducing compute costs by ~15%.• Managed AWS infrastructure monitoring, collaborated on capacity planning, and led bug reporting initiatives, ensuring 99.9% uptime and meeting service level agreements across distributed systems.• Developed and optimized in-house frameworks and libraries through continuous collaborative coding practices, enhancing code quality and reducing defect rates by 25%.• Engaged with end users and stakeholders to gather requirements and identify bugs, aligning tool development with business priorities and enhancing user satisfaction through targeted improvements.

Cork, County Cork, Ireland

Cork, County Cork, Ireland

Dublin, County Dublin, Ireland

Cork, County Cork, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Cruzeiro

Poços De Caldas, Minas Gerais, Brazil

Master Of Science - Ms, Computer Science

Bachelor'S Degree, Computer Science

Computer Science

Technical Information Technology, I.T.

Activities and Societies: Technical Information TechnologyTechnical IT