Thiago Dourado Email & Phone Number

São Bernardo Do Campo, São Paulo, Brasil

I started as a Business Representative and was promoted to Supervisor in just 2 months, fostering a healthy, collaborative, and results-focused work environment. I developed strategies for talent retention and recognition of outstanding team members.Achieved 170% of the target (May, June, and July).Managed sales and CRM, validating and distributing leads through the Nectar system, generating and tracking campaigns and the entire sales pipeline, including real-time customer service and post-sales management (omnichannel), ensuring an assertive and positive experience for customers.Managed the procurement team, leading the team responsible for new asset and facility acquisitions, streamlining the implementation processes of new contracts.Collected and analyzed KPIs to support the board's strategic decisions, tracking projects, new proposals, and actively participating in meetings with SME and "large accounts" clients.Contributed directly to the marketing team, participating in promotional projects focused on the organic lead generation through our portal.Achieved 170% of the target (May, June, and July).Managed sales and CRM, validating and distributing leads through the Néctar system, generating and monitoring campaigns and the entire sales pipeline, including real-time and post-sales (omnichannel) management, ensuring a positive and assertive customer experience.Managed the purchasing team, leading the team responsible for new asset acquisitions and facilities, streamlining the implementation processes of new contracts.Collected and analyzed KPIs to support strategic decisions by the board, monitoring projects, new proposals, and actively participating in meetings with SME and “large account” clients.Contributed directly to the marketing team, participating in promotional projects focused on the organic lead generation through our portal.

São Bernardo Do Campo, São Paulo, Brasil

I specialize in assisting companies in their growth and development process by providing customized solutions for asset leasing and outsourcing services, ensuring they meet their specific needs and expectations. Currently, I lead teams and provide consultancy for small and medium-sized enterprises across various sectors, as well as offer outsourcing services across different industries.My responsibilities include prospecting, negotiating, and closing new contracts, as well as maintaining and strengthening relationships with existing clients. Additionally, I play a key role in training and developing new team members, sharing insights and best practices to promote their professional growth.

Ciudad De Panama Pa

I played a crucial role in growth strategies and projects in key regions, including Fort Lauderdale, Pompano, and Boca Raton. My responsibilities included proposal review, monitoring ongoing projects with direct client interaction, especially with Brazilian and Latin American residents, with a focus on the customer experience. I participated in proposal reviews and conducted presentations for potential clients, highlighting CPM's customized services to minimize additional costs in construction and engineering projects. I strengthened relationships with existing clients, ensuring high levels of satisfaction and trust. I presented market research, providing valuable insights to the business development team. My direct collaboration with the project team allowed for a thorough understanding of clients' specific needs, offering essential support for delivering value-added solutions.

Guarulhos, São Paulo, Brasil

Responsible for the validation, inclusion, conversion, and activation of new partners aligned with the regional strategy of the commercial sector (direct sales).Successfully closed new business deals with SMEs (small and medium-sized enterprises), directly prospecting presidents, directors, managers, and specific departments.Always conducted 100% consultative negotiations, understanding clients' real needs and aligning them with the services offered by the company, such as the flagship service, management of transportation benefits, management of PAT (meal and food vouchers), gift cards, fleet management, and, in some cases, presenting solutions for social security contribution recovery.

São Paulo, Brazil

Prospecting, converting, activating, training and supporting new partners that fit into the regional strategy of our master operator Mercado Libre, always with great excellence, resilience and punctuality.Onboarding for the new Mercado Envios app, I performed Last-Mile monitoring and optimization.Training and recycling of establishments and new partners for the reverse logistics system.Humanized service focused on the customer's journey and the parcel's delivery journey, in a precise, effective and empathetic way in solving problems.Flexibility in direct contact with other sectors, effectively seeking to solve problems.

Osasco, São Paulo, Brasil

I was responsible for prospecting, conversions and new activations of establishments always according to the regional commercial focus, prospecting and treatment of new leads direct contact with CRM - Salesforce (farmer sales). Full consultative (remote) support for new partners. Platform onboarding for all newly active users. Direct retention in order to avoid early Churn. Fortnightly report via spreadsheet and infographics on individual action plan updates.

São Paulo E Região, Brasil

I developed training based on my experience with objection and direct conversion of Leads, making sales focused on the specific profile of each client (std or premium), collecting and analyzing data to evaluate markets, products and opportunities for existing businesses.We conducted research and assessments of trends and economic conditions, be it competitors, market, industry and customer growth. I participated directly in strategy meetings, being the focal point several times during the operation.Main successful cases, Vivo, Tim Brasil, ViaSat, Zelas and Claro Brasil.We used Salesforce and Zendesk as CRM platforms.I participated in the 7th Edition of the Academy of Leaders to train professionals in quality, team management and HR.

São Paulo Area, Brazil

I worked in monitoring hiring from CV screening, profile analysis, interviews with executives and candidates for operational positions via telephone, Skype and face-to-face.Acting auxiliary level in counseling and career planning, guiding the choice of future professional project, market analysis, employability and professional training.CRM used Salesforce, always based on the Kanban method to offer advantages in task planning and productivity, focusing only on the work that is really in progress.Report to HR management and director, aligning profiles, generating reports, documents and worksheets of positions and controls, wages and benefits.Participation in events at The American Chamber of Commerce (Amcham Brasil), in the people management, personnel department, recruitment and executive committee committees.

São Paulo, Sp

Service provider at UOL, the largest digital content, services and technology company in Brazil.N1 Support (Support for UOL Adult content, UOL Mail, UOL Resolve, UOL Wi-Fi, PagSeguro, UOL Folha de São Paulo, UOL Chat and residential solutions).Sale, onboarding and support of Microsoft Cloud (Azure), OneDrive, Skype, Windows and Office products.B2B and B2C focus.

Brazil

Implementation of the new operation in São Paulo, Bilingual sales and support for English Live products (language course and exchange). Use of Salesforce and Pipedrive CRM systems. Prospecting and activating new UP! Brazil benefit cards. Support for the “online” team, with direct assistance (11 employees). Focal point in various situations. Experiences in retention, aggressive sales, Customer Service, B2B and B2B2C.

Sao Paulo, Brazil

Winterbach, Baden-Württemberg, Germany / Paris Area, France / Sao Paulo Area, Brazil

I carried out the coordination of groups of salespeople, order tracking from their origin until arrival, including customs clearance, communication with international resellers. Monthly and annual closings, tax and warranty monitoring, post-sales support, and inventory and e-commerce management. Periodic visits to the headquarters of leading manufacturers of premium automotive parts and niche products such as model cars and model airplanes (Miami, Hamburg, Winterbach, Paris, Singapore, Amsterdam, and Stuttgart), presentation of results to our operator and company represented by us based in Germany.

Wellington & Wairarapa, New Zealand

I supervised the food line team and drive-thru, coordinated cleaning and inspection, prizing for the quality in the assembly and order dispatch valid for both desserts, fries, hamburgers and Chicken Sandwiches. I coordinated employee timetables and assisted in postings for future purchases.

Nelson, Marlborough & Tasman, New Zealand

I performed stock analyzes following the standards of packaging and assembly lines, ensuring compliance with the entire process schedule and developing, keeping all orders on time in an effective and safe manner.

Nelson, Marlborough & Tasman, New Zealand

As a traditional cashier, I made regular cash flows, recording the items and collecting the payment. I used the microphone to make everyday announcements whenever necessary.

São Paulo Area, Brazil

In addition to operating the cashier, I helped with activities in the administrative and account control area, taking care of cash flow, collections and investments, writing checks and organizing documents in general.I managed cash, opening accounts, products and services and the service desk whenever there was a very large flow of customers at the bank branch.We used SAP system for all tasks.

Livre, Treinamento E Desenvolvimento, 10

Activities and Societies: EAD Curso livre de 20 horas

Financial Management Degree, Emphasis On The Banking Sector, 7,9

Activities and Societies: Study group and community work. Formação / conclusão do curso de Gestão Financeira com enfase bancária

High School Graduation, Grade School And Secondary Education., B (8,3)

Activities and Societies: Theater, volleyball and handball groups. Primary and secondary education.