Timothy Paulat Email & Phone Number

Vancouver, Washington

Core Health and Fitness – Vancouver, WAAccount CoordinatorCoordinate commercial exercise equipment purchases through the entire process from the customer’s quote through delivery, installation, and support.  Work hand in hand with multiple internal and external partners including Purchasing, Logistics, and independent installation providers. Managed the delivery and installation process at every step along the way. Manage manufacturing schedules and inbound supply and inventory levels for all commercial products at bi-coastal distribution centers.  Find creative methods for dealing with the unique needs of individuals, gym owners, and distributors. Maintained constant communication between various internal and external groups.  Facilitated and managed the company’s first single customer million-dollar order. Worked with teams to improve company processes and standard operation procedures, and well as working for technical improvements to our computer tools. Edited and improved documentation, acted as a testing ground for computer interface improvements, and worked to find methods to delight our customers in the most efficient manner.

Vancouver, Washington

Hired as a contractor to work specifically for Endurance International Group West to provide expert support for complex domain registration issues. Selected to work with Endurance's Domain Sales department to streamline their secondary market sales process. Designed new systems to process secondary market sales more effectively. Collaborated with multiple teams to implement the new process. Continued to act as company subject matter expert specializing in DNS and BIND 9 ; referred to as "go-to" mentor with problems dealing with DNS platforms and records.Tested new software platform when expanding to add several hundred new top level domain types; provided software suggestions and improvements as well as searching for bugs and process issues.

Vancouver, Washington

Hired to company to provide phone-based technical support for domain and website hosting issues. Consult with customers to uncover root causes to problems then provide step-by-step instruction on how to resolve issues satisfactorily.Promoted to work on specialized team working with legal and governmental agencies combating child pornography, identity theft, and other Internet-based crimes; balanced customer needs with company terms of service as well as legal requirements.Tapped to serve on corporate values committee in recognition for leadership exemplifying company creativity, communications, and project management integrity; designed better ways to communicate company mission to fellow employees while fostering better interdepartmental interactions / collaboration.Acted as company subject matter expert specializing in DNS and BIND 9 software programming; referred to as “go-to” mentor with problems dealing with DNS platforms and records.Provided mentoring and leadership to new hires by delivering on-the-job training and job shadowing; became internal informational and knowledge resource for resolution of difficult client issues and provided guidance in solving complex customer technical problems.

Started company providing customized technology support to individual, corporate and educational customers. Designed and improved websites and provided clear solutions in Search Engine Optimization. Consulted with clients on IT services including making hardware and software recommendations and product installations. Provided ongoing services including end-user training, system administration, catastrophic data recovery planning, and website design.Evaluated customer existing systems, made recommendations for software upgrades to boost productivity levels, and implemented changes; installed systems, including converting outdated database into new platforms, and provided training to end users on how to maintain systems.Streamlined IT network for non-profit client by centralizing operations into one Linux/Window system and supporting dedicated Apache web server; reduced errors and network disruptions while increasing communications and creating more stable operating system.Developed plans to minimize potential loss of company informational assets by setting up processes for regular backups firewalls, and virus protection as well as off-site data storage, and reclamation plans in event of data disasters. Designed website architecture and hardware / software topography.

Delivered first line of technical support for 50-person call center; acted as liaison between call center and various technical and corporate groups as well as vendors. Ensured routers and switches were operating properly and conducted preventative maintenance / repairs on call center PCs to ensure smooth operations. Designed and produced first-ever online documentation providing clear information operations policies and procedures. Created company’s first shared knowledge base by converting hardbound documentation into easily accessible and searchable online database.Provided training on company software and procedures to speed up onboarding process for new hires; frequently stepped into role as primary trainer for newly-hired employees to provide instruction on new skills and technologies.Mentored customer service team for quality in call control and accuracy; conducted evaluations monthly for each agent to provide assessments on how employees on how interacted with customers and conducted duties.Refined company policies and procedures based on on-the-floor observations of best practices and process improvements.

Provided phone-based technical support to users possessing wide range of skill levels for numerous software and hardware products.Mentored 6 co-workers on regular basis on technology and customer service skills. Answered questions on phone center floor by acting roving knowledge base providing support and acting as resource to solve complex technical issues or escalated customer problems.

Aas, Information Systems

Primarily focused on system administration and networking.

Cisco Network Technology

Education record

6.912 Introduction to Copyright Law 15.020 Competition in Telecommunications 15.279 Management Communication for Undergraduates 15.568.