Tim Paulat Email & Phone Number

Ratingen, Nordrhein-Westfalen, Deutschland

Ratingen, Nordrhein-Westfalen, Deutschland

• End to end support for HPE SimpliVity OmniStack product family• Hardware support for Dell, Cisco UCS, HPE and Lenovo• Customer environment support of complex vSphere products, Horizon Suite and other• Design and architectural support for customers and partners• Work directly with engineering on solutions and workarounds for complex proprietary SimpliVity code based and architecture design issues• Close work with product management to discuss new, customer requested features and product related topics• SME for multiple VMware products• Providing of technical problem analysis, RCA of VMware, storage, network and SimpliVity related functions and defects• Train and mentor of new team members and field engineers• Customer facing workshops and trainings• Design and publishing of Knowledge Base articles (internal and external)

Cork

• Full support of OmniCube / OmniStack products • Product line support for Dell, Cisco UCS, HPE and Lenovo• Customer environment support of complex vSphere products (5.x and 6.x), Horizon Suite and other• Design and architectural support for customers and partners• Work directly with engineering on solutions and workarounds for complex proprietary SimpliVity code based and architecture design issues• Close work with product management to discuss new, customer requested features and product related topics• SME for multiple VMware products• Providing of technical problem analysis, RCA of VMware, storage, network and SimpliVity related functions and defects• Train and mentor of new team members and field engineers• Customer facing workshops and trainings• Design and publishing of Knowledge Base articles (internal and external)

Ireland

* Account based support and management for Business- and Mission Critical Customers* Escalation handling and On-Call Escalation Engineer* Enterprise support for VMware vSphere Cloud Environments and complex vSphere products like Virtual Infrastructure 3.5, vSphere 4.x, 5.x, 6.x VMware Horizon, VMware vCloud, VMware vROps etc.* Error analysis and support of customers with high-availability virtual environments* Planning and running of projects (documentatiton knowledgebase, running of inernal programs to improve teamwork and customer satifsfaction, internal workflows and expertgroups, "Sysman Clinics", internal Engineering Consultation Call)* Close work with software engineering, discussion and fix of bugs in cooperation with development* Participant in Beta programs

Cork

* Customer Support in German and English language for GSS (Global Support Services)* Enterprise Support for VMware vSphere Cloud Environments Support including complex vSphere products like Virtual Infrastructure 3.5, vSphere 4.0, 4.1, 5.x within the range System- Management/Installation and Operating Systems* Error-analysis and support of customers with high-availability virtualization solutions* Planning an implementation of projects (documentation knowledgebase, execution of internal programs to improve teamwork and customer satisfaction, internal workflows and expertgroups, named “Sysman Clinics”)* Creation of Problem Reports for Software Developers, discussion and fix of bugs in close cooperation with development)

Essen, Germany

* Planning, Managing and Maintaining of Network infrastructures including Server solutions in business environment (Windows Server 2003 R2 and 2008 R2, Small Business Server 2008/2011, Exchange 2007 and 2010)* Virtualization with VMWare ESX(i) 3.5.0 / 4.x / 5.x, vCenter Server 3.x / 4.x / 5.x* Installation and Maintaining of Telecommunication systems

Ratingen, Germany

* Installation, administration and maintenance of Mitel ICP 3300 / MCD Communication Controllers and Application Servers* Support for BlueCoat Packetshaper, BlueCoat Packetshaper, Intelligence/Policy/Data Center* In-company system care and administration of Windows Server 2003 R2 / 2008 R2 Standard /Enterprise x86/x64* Virtualization using VMWare ESX(i) 3.5.0 / 4.0 / 4.1* Administration VMWare ESX(i) 4.1 cluster running vCenter 4.1* Support of company own datacenter (Sun Oracle and Dell server environment) incl. installation, maintenance and administration of hard- and software* Customer support for Mitel / BlueCoat / Windows Server

Essen, North Rhine-Westphalia, Germany

* Installation, administration and maintenance of Mitel ICP 3300 / MCD Communication Controllers and Application Servers* Support for BlueCoat Packetshaper, BlueCoat Packetshaper, Intelligence/Policy/Data Center* In-company system care and administration of Windows Server 2003 R2 / 2008 R2 Standard /Enterprise x86/x64* Virtualization using VMWare ESX(i) 3.5.0 / 4.0 / 4.1* Administration VMWare ESX(i) 4.1 cluster running vCenter 4.1* Support of company own datacenter (Sun Oracle and Dell server environment) incl. installation, maintenance and administration of hard- and software* Customer support for Mitel / BlueCoat / Windows Server

It Systemelektroniker Für Telekommunikations- Und Netzwerk Systeme

Fortbildung, Modulare Qualifizierung Netzwerktechnologien