Thomas Price Email & Phone Number

Sandy, Utah, United States

• Recruited as a Financial Analyst and promoted up through the organization, ultimately becoming the Director of Business Intelligence responsible for establishing and launching business intelligence.• Directed successful implementation of Power BI and Power Automate, automating manual processes to streamline workflow, improving data visualization and analysis capabilities, achieving 15-hour weekly efficiency gain and $300K annual cost savings.• Leveraged automation to transform a 4-hour run time for an intensive report to a 30-minute refresh time, allowing 6 runs a day to replace the previous 1 run overnight.• Secured expertise in Microsoft DAX, Power Query, and Power Pivot and facilitated training and development that supported significant improvements in report generation and analytics quality.• Created detailed financial analyses and reports utilizing custom SQL and provided strategic direction and guidance concerning marketing, cost management, and sales productivity.• Facilitated in-depth assessments of new product feasibility, including applying A/B testing and gathering critical insights for strategic decision-making.• Developed strategic reports that directly influenced decision-making, including one that led to a $1.6M annual revenue increase by recommending the adoption of TeleSign.• Conducted detailed analysis identifying overpayments to partners for bad orders, saving the company $75K annually through process optimization and cost recovery. • Monitored and analyzed company-wide financial trends and identified vital performance metrics contributing to informed business decisions, such as ending the company’s acceptance of prepaid cards that generated $1M+ in savings.• Implemented a natural language search tool in Power BI, enabling employees to quickly find answers to their questions, improving efficiency and reducing response times.

South Jordan, Utah

Sandy, Utah

Sandy Utah

Sandy, Utah

• Hired as Payroll/HR Supervisor and was recognized for continuous top performance, earning multiple promotions and gaining additional responsibilities, ultimately becoming Financial Manager overseeing the financial management of 10 locations and 3 company subsidiaries, demonstrating adept fiscal oversight.• Constructed a comprehensive accounting close system in Excel, maintaining precision in the financial reporting and facilitating efficient reconciliation of bank statements.• Ensured the timely filing of all state sales taxes and income tax withholdings, as well as compliance with regulatory requirements.• Leveraged expertise to apply accurate data analysis methodologies to enhance profitability, meticulously reconciling the General Ledger for precise financial insights.• Oversaw the Accounts Receivable and Accounts Payable operations spanning 7 locations across 3 states, securing a 99% accuracy rate and ensuring compliance with all financial protocols.• Processed customer payments and maintained detailed records for 1K+ customer and vendor accounts, supporting transparent financial operations and achieving a 20% reduction in discrepancies.• Managed the payroll processing for ~1.5K using Oracle, consistently providing a performance that was 100% on-time and accurate compensation distribution.• Coordinated HR and HIPAA compliance for employee records, maintaining 100% confidentiality rate and adhering to regulations.• Directed an initiative to improve processes that reduced operational time by over 50 hours per week for 2 employees, increasing the overall productivity by 30%.

Sandy, Utah

Midvale, Utah

Logan, Utah

• Oversaw the management of 2 teams of 30+ agents each, training and developing the team to become a solid foundation supporting organizational growth and success, achieving a top 5% performance ranking in the call center for 9 consecutive months.• Facilitated team meetings, conducted call quality reviews, and managed the payroll for 60+ agents, establishing a team culture and improving the overall team efficiency by 15%.• Created and analyzed reports for training, development, and coaching, reducing team error rates by 10% and driving continuous improvements across the team.• Directed call floor and resolved any escalated issues with a 95% first-call resolution rate, as well as increasing customer satisfaction.• Recognized for specialization in de-escalating customer situations, maintaining performance metrics with targets, and earning multiple awards for service excellence.

Logan, Utah

Logan, Utah