Tom Rodgers Email & Phone Number

Reading, GB

Reading, England, United Kingdom

Taking ownership of a large part of the org from a data standpoint i.e., all existing processes, data stores, reports and stakeholders. Business Partner type role with stakeholders i.e., helping driveperformance with business insight. Providing adhoc analysis and building new Power BI reports as appropriate.Supporting on a large ongoing migration project.

London Area, United Kingdom

Responsible for all end-to-end reporting for a stand alone contract with London Met Police. All routine and adhoc analysis for the client and financial analysis for the contract including invoice reconciliation/generation.Largely an analytics role, for instance: drawing datasets from internal and external sources such as Occupational Health data and client.

Reading, United Kingdom

Head of a multi-market, multi-channel support operation covering customer services, returns / reverse logistics and fraud detection / prevention.Responsible for all recruitment, training, development and coaching for the Watch Shop Customer Services and Returns Departments, 10-20 staff, depending on time of year.

Reading, United Kingdom

Accountable for Watch Shop Customer Service within eight key markets: UK, France, Germany, Spain, Italy, Poland, Sweden and The Netherlands.Responsible for all inbound / outbound customer contact via telephone, email, social media and 3rd party review sites.

Reading, United Kingdom

Supporting the Customer Services Team through handling escalated cases and carrying out staff training / development.

Reading, United Kingdom

Handling customer sales / support calls and emails.

Msc Data Science For Business, Data Analysis, Merit

Bachelor Of Science - Bs, Music Technology