Patrick N. Nolen Email & Phone Number

Richardson, Texas, United States

United States

Provide assistance with developing the foundational academic, social and emotional skills for early childhood students. Key Responsibilities:•Assist with campus wide arrival and dismissal process. •Support whole and small group classroom instruction through positive behavior intervention.•Provide active supervision of students during hallway transitions and outdoor activities.•Manage technical support of classroom laptops, mobile devices, projector, and smart board.• Prepare materials for learning centers and student activities as requested.•Maintain clean and safe classroom environment.

United States

Provide technical leadership and coaching for the client support team through direct interaction and involvement in client support functions.•Deployment and administration of technical solutions. •Oversee service desk staff and strategies, technical training and development, office services vendor contracts and relationships, lifecycle planning, process improvement, and hardware asset management.Key Achievements:Participated in applicable phases and deployment for key IT projects including: GoToAssist Service Desk Management Transition, Airwatch Mobile Device Management Implementation, Microsoft System Center Configuration Manager Implementation, Shoretel IP Phone and Communicator Deployment, and Microsoft Windows 7 Enterprise Deployment. Reduced hardware incidents by 75% through continuous improvements to a comprehensive lifecycle deployment project for workstations and laptops. Improved Office Services vendor relationships by re-negotiation of contracts and elimination of unnecessary equipment, resulting in cost savings of $8,000 in the first year.Optimized process for escalating direct handoff of Priority 1 Service Desk incidents, reducing response time to critical hardware and system outages by 50%.Improved average PC deployment time from 4 hours to 30 minutes by training client support team in using Microsoft SCCM for PC imaging.Optimized resources, utilized best practices, and increased client satisfaction to 90% by implementing service desk strategies, documenting procedures and technical training of help desk support staff.

Bachelor Of Applied Science - Basc, Elementary Education And Teaching

Dual major in Elementary and Special Education.

African-American/Black Studies