• Increase engagement on social media sites • Decrease cost-to-hire and time-to-fill metrics • Full life cycle recruitment • Provide employee relations, payroll processing, worker’s compensation processing, compliance tasks, training, and development, amongst various other Human Resource tasks• Oversaw1 intern while providing in-the-moment feedback for fellow Human Resource Generalist• Created and implemented a development program for employees to advance their careers• Conduct monthly training for management on topics from legal considerations to therapeutic communication• Created and updated Standards of Procedures to ensure compliance with legal updates, process improvements, and efficiency were reflected • Created a new, more efficient onboarding process including a Warren Transport branded orientation presentation, training schedule, and increase in communication to improve retention and turnover statistics • Work independently to find constraints in the current processes • Improved processes to implement technology and online systems • Complete weekly reports to enhance communication between Human Resources and Operations

• Provided employee relations, payroll processing, and policy communication to over 1,300 team members • Implemented knowledge of Diversity, Equity, and Inclusion to advocate for team members including but not limited to suicide prevention, autism awareness, and ensuring all team members received fair and equitable opportunities • Partnered with the Senior Distribution Director to implement education on benefits and promote team members to utilize available benefits• Partnered with Operations Managers on compliance, performance improvement plans, and employee relations • Strategically partnered with executives to ensure the building was properly staffed • Conducted orientations and improved attendance rates of new hires by implementing new processes• Created standards of procedures to ensure compliance and deadlines were met with high-quality deliverables • Trained fellow Human Resource team members in processes, policies, and updates• Led daily standup meetings to ensure Human Resource team members completed high-priority tasks timely and efficiently

• Ensured professional communication between VGM, insurance companies, medical providers, and patients• Advocated for patient needs while negotiating pricing with insurance companies and providers• Documented all conversations accurately and efficiently • Escalated concerns about patient care issues while advocating for patient-centered care

• Provided patient care utilizing the nursing process • Expanded on knowledge of anticipating needs while working with fellow healthcare professionals• Assessed, diagnosed, and cared for patients in several settings including the mental health unit, surgical unit, and during the surgical process • Evaluated patients and probed for details to understand their condition • Communicated with providers to advocate for patients

• Assisted Human Resource professionals with new hire onboarding• Answered a multi-line phone system and ensured clients received excellent service• Scheduled appointments for over 20 accounting professionals• Protected confidential information • Assisted in the final process of tax return preparation to ensure the deliverables were of excellent quality • Ensured the office remained stocked with supplies and reordered supplies in anticipation of needs for tax season • Scanned, filed, and processed documents • Improved efficiency and accessibility to documents by converting physical files to computer files

Opened club for business, processed and prepared reports and paperwork, provided customer service for current and prospective clients

Preformed phlebotomy, had direct patient care, responded to codes and stat orders.

Processed new employee paperwork, processed payroll, kept employee and patient files current

Sold plants and arrangements, cared for the merchandise, processed orders through multiple avenues

Provided customer service, took orders with accuracy, mitigated customer complaints