Social Media Management:Developing and executing social media strategies across platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).Creating and curating compelling content that aligns with our brand voice.Monitoring and analyzing engagement metrics to optimize social media performance.Fostering community engagement by responding to comments and messages promptly.Returns Specialist:Processing return requests efficiently and in compliance with company policies.Analyzing return data to identify trends and suggest improvements.Working with inventory teams to manage returned merchandise.

Managed customer interactions, scheduling, and pest control needs, while exceeding monthly revenue targets.Streamlined operations through process automation, including designing and deploying custom virtual thank you cards and optimizing lead tracking.Authored WDO reports, contracts, and regulatory documents, while maintaining compliance and completing daily checklists.

Editing, captioning, transcription, and tracking of faculty course videos.Posting of faculty course videos into Blackboard, Canvas, and Moodle with associated resources, including transcripts, PowerPoints, and other visual aids.Studio maintenance: equipment maintenance, computer updates, cleaningFaculty support: Helpdesk tickets, phone consultation, Zoom consultations, email support, online course development meetings, troubleshootingVidGrid Administration: Locating faculty videos from Panopto (previous platform), adding accounts for staff, troubleshooting, faculty video content uploads, organizationStudent Worker Supervision: Project management, training and support

Captioning and editing pre-recorded lecture videos for over 20 courses for 6 different masters programs. Editing Masters in Business Administration BlackBoard courses for professionals and designing resources to assist professors in the transition to online teaching during the COVID-19.

Designed and spearheaded a student expansion strategy, helping grow the user baseWorked with RippleMatch's internal team and learn various business development, marketing, and consumer behavior strategies to grow their presence on campusCollaborated and networked virtually with other RippleMatch interns across the countryMade an impact on my campus by helping peers find internships and full-time jobs

• Presenting & Live Streaming: Presented mainly female fashion products and accessories through the shop’s channel on TikTok 5 times a week; 2 hours for each session while moderating consumer response during stream to ensure a safe a welcoming online environment for consumers.• Sales & E-commerce: Maintained a sales-oriented presentation, used innovative marketing tactics, and utilized excellent product knowledge to make sales on TikTok via Livestream. Grew the follower base by over 30% per week Strategic marketing: Conducted weekly meetings with the marketing team to produce more creative and unique presenting methods. Reviewed consumer analytics to improve marketing strategy.

Designed and implemented a member identification management and point of sale system. Assisted over 500 members and their guests with the creation of key/photo id cards while simultaneously managing the 3 phone lines and creating written guides for the use of the association.

Managed a dual register point of sale system with a daily budget of $1000 dollars. Trained and assisted 4 employees in the 17 step opening and closing processes. Made food and assorted concessions while focusing on maximization of consumer satisfaction.

Assisted with check in and identity verification for over 500 members and their guests in while managing the phone line and amenity reservations

Managed storefront and register with a daily budget of $500. Crafted unique food and beverages from locally sourced ingredients. Solely executed all daily opening and closing procedures.

Worked with ages 3-13 as counselor. Managed a group of 12-16 kids. Facilitated activities such as games and crafts while managing social conflicts among the children

Managed storefront and register with a daily budget of $500. Analyzed value of consignment inventory and managed product intake in accordance with company quality standards.