Visitor Services Manager
Current- Responsible for the daily operations of the Bloomington Visitors Center and Btown Store.
- Manage five Visitor Experience Specialists.
- Provide training and resources for staff to effectively execute their job duties, with the goal of enhancing visitor experiences of Bloomington & surrounding area and providing expert hospitality.
- Executed a systemic change from seasonal staffing to longer term staffing. Effectively reducing turnover, and increasing intrinsic knowledge of staff.
- Successfully instituted a competitive fair market wage for Visitor Experience Specialists.
- Streamlined and updated multiple job responsibilities to online.