Visitor Services Manager
Current• Responsible for the daily operations of the Bloomington Visitors Center and Btown Store.• Manage five Visitor Experience Specialists. • Provide training and resources for staff to effectively execute their job duties, with the goal of enhancing visitor experiences of Bloomington & surrounding area and providing expert hospitality. • Executed a systemic change from seasonal staffing to longer term staffing. Effectively reducing turnover, and increasing intrinsic knowledge of staff. • Successfully instituted a competitive fair market wage for Visitor Experience Specialists.• Streamlined and updated multiple job responsibilities to online.• Implemented a floor plan change to the visitors center that allowed for better visitor flow and use of spaces by employees and visitors.• Added these job duties to Coordinator responsibilities from previous role.
