Clarify Office of Personnel Management (OPM) procedures related to Congressional Casework matters.Respond to congressional constituent casework inquiries via multiple forms of communication (including written, phone, and in-person appointments).Represent OPM in meetings with congressional staff, their constituents, and Federal employees.Assist senior staff with the preparation of monthly and annual reports on pending cases and relevant activities.Work with senior staff to develop outreach and educational briefings on programs and benefits administered by OPM.

Engaged in Education and Outreach through group presentations/public events of DPW Recycling Services and Programs (and other services as appropriate) to a number of audiences of all ages and communities throughout Anne Arundel County. Administered the DPW CORP (County Office Recycling Program) county employee-focused - coordinating training, outreach, and other logistical support required). Managed the DPW Small Business Recycling Program, a service officered to county businesses at an annual fee to keep businesses countywide cleaner. Tasked with ensuring all members of the program honor their contracts and payments and are responded to in a timely manner when they report concerns or questions. Served as the DPW Recycling Division staff liaison to several vendors connected with numerous types of contracts to procure containers, signage, printing, outside marketing, etc. Duties include troubleshooting discrepancies in monthly reports provided by vendors for invoicing (many significant in nature) requiring strong conflict resolution skills to ensure contract provisions are delivered by vendors.Coordinated the DPW Office Building and Apartment and Condominium Recycling Program which in part are mandated by the State of Maryland, diligently working to continuously ensure that all required locations possible are in compliance with current regulations. Developed materials and strategies to help increase county residential recycling rates – this includes both print and online (mailers, messages, etc.).

Engaged in established county personnel protocol and procedures to review and process sensitive employee retirement packages using the county’s Human Resource Information System (HRIS-ADP Enterprise 5 “EV5”).Staffed and Coordinated logistics (and all special projects assigned) for the Anne Arundel County Retirement and Pension System Board of Trustees (BOT) meetings and activities. Regular duties include drafting and finalizing press notices for each meeting (finalizing online and paper advertisement), drafting agendas for approval, editing minutes for approval, arranging Board luncheon through catering vendor, arranging transcription through AV/audio vendor, coordinating AV, room setup, and presenter materials for all sessions, and organizing Zoom logistics for virtual sessions.Served as lead representative to active employees on Anne Arundel County’s newly implemented pension portal and pension beneficiary system now available to active members of four county retirement plans (Employee, Police, Fire, and Detention Officer/Deputy Sheriff). Duties include developing and facilitating employee training sessions for the pension portal and providing technical support to employees on both the portal and beneficiary system as needed.Fielded questions from new hires regarding the County’s pension plan options, online beneficiary system, and deferred compensation plan.Processed pension contribution disbursements, research and resolve HRIS errors, perform new retiree audits, and calculate retirement benefit projections as requested.

Served as primary liaison to the residents of many communities within Anne Arundel County (to include Annapolis, Severna Park, Hanover, and Brooklyn Park) on behalf of the County Executive. This included meeting with individual residents and community associations to assist in addressing significant local issues including public safety, zoning enforcement, and stormwater management. In addition, collaborated with other elected officials and their staff at all levels of government to provide answers, find solutions, and identify additional and alternative resources for county residents. Also provided assistance in connecting communities with the public and private sector in order to address “poor neighbor” disputes – in many cases serving as an impartial mediator. Engaged in community outreach to promote programs (i.e. – National Night Out, NOT MY CHILD, etc.), and participate in a number of community events, festivals, and programs. Also served as the county executive’s liaison to the Brooklyn Park Community of Hope, Anne Arundel County Water Access Commission, the DC Metroplex BWI Community Airport Noise Roundtable, and the Gaudenzia Crownsville (Drug and Alcohol Rehabilitation Center) Community AD HOC Task Force.

GRASSROOTS CONFERENCE & EVENT MANAGEMENT Managed execution of annual Legislative Conference, working with ASA administrative departments, federal and state elected officials, and regulatory agencies. Duties included planning and executing a variety of logistics for the conference, securing facilities, designing space for program content, and promotional materials for meeting attendees. Coordinated of meetings with society stakeholders, congressional staff, and event venue personnel. Finalized vendor contracts for conference logistics. Managed logistics for successful grassroots outreach events including Tele-Town Halls, Mock Congressional Meetings, and ASA Advocacy Webinars. Coordinated ASA ``Day in Washington'' Events on Capitol Hill for ASA Leadership to meet with federal and regulatory officials.GRASSROOTS ADVOCACY ADMINISTRATIONAdmintersted ASA Grassroots Advocacy Program, providing support and guidance for grassroots strategy and engagement, maintaining the ASA Key Contacts Program which enabled advocacy relationships between ASA members, federal and state lawmakers. Managed several communications through ASAPAC's PACBuilder database.HUMAN RESOURCE MANAGEMENTServed as staff liaison to the ASA Committee on Government Affairs, coordinating and participating in the interview process for all candidates eligible for the ASA Policy Research Rotation in Political Affairs and the Lansdale Public Policy Fellowship. Developed advertisements for ASA Newsletters and ASA Grassroots Network communications, organized and participated in virtual interviews with Anesthesiology Residents, and scored resumes with ASA leadership.Acted as Onboarding and Administrative Liaison to all selectees of the ASA Policy Research Rotation in Political Affairs and the Lansdale Public Policy Fellowship programs for the duration of their term. Duties included serving as each Scholar/Fellow's guide and advisor within the ASA Advocacy Office on administrative issues and needs.

I was charged with the oversight of all district-wide congressional operations of Maryland’s First Congressional District, including the management of congressional district office staff, serving as district office human resources liaison, and primary manager of all district office logistics.DISTRICT CASEWORK OVERSIGHTMy responsibility was to administer an effective constituent casework system among three district offices and Washington, DC – centered around cases processed within the Intranet Quorum (IQ) Database – that focused on a series of federal agency inquiries - providing guidance to staff as necessary.Duties included supervising casework lifecycles, which included working with staff, and briefing Congressman Harris as appropriate. When working on cases requiring agency assistance, our office reached out to the proper unit of that agency when necessary. DISTRICT EVENT AND ADMINISTRATIVE MANAGEMENTI supervised all logistics of the district schedule, providing oversight of event logistics for monthly congressional constituent work week events (Constituent Town Halls, State, Local Business Tours, Etc.). My duties also included oversight of the congressman’s annual “Military Academy Day,” consisting of six to seven panels of veterans from all branches of the military, charged with scoring the application and interviews of military academy applicants from high schools throughout the district.I met the congressman and senior staff weekly on issues critical to the district, giving reports including statistics and recommendations on issues important to residents and their communities.DISTRICT HUMAN RESOURCE MANAGEMENTAs HR liaison to the Chief Administrator’s Office for district staff, I was tasked with the investigation and documentation of all district staff conflict resolution and internal grievances. I also supervised the recruitment of all congressional district office staff, leading all staff interview panels.

I successfully executed background investigations and interacted with state agency representatives in regard to constituent inquiries and legislative requests. I was also responsible for drafting correspondence to constituents and agency officials. I regularly performed research and provided updates to the senator regarding legislation and important findings relevant to his assigned committees, in addition to drafting committee testimony.

I coordinated all county grassroots activity, including campaign office management, volunteer direction of phone banking, door-to-door canvassing, parade organization, solicitation and maintenance of campaign sign locations. I also maintained the campaign finance/voter database on a daily basis.

I communicated with federal and state legislative and executive staff in order to obtain information requested by DDC clients. In addition, I engaged in analysis of state legislation.

I successfully completed background investigations, communicating with state agency representatives on constituent inquiries to the Governor's Executive Office. I also tracked constituent case histories and executive correspondence using the Governor’s Letter Scanning and Routing System (LSARS). In addition, I tracked legislative correspondence, committee testimony, and position statements drafted by each state agency legislative liaison. I also assisted legislative office staff by preparing agendas for weekly gubernatorial legislative policy briefings.