Teasa Reeves Email & Phone Number

United States

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Greater Atlanta Area

Responsible for a cohesive and comprehensive training and quality program at the corporate level to ensure continuous improvement, as well as smooth integration of new team members. Manage quality assurance and the enforcement of safety policies and procedures to promote a safety/quality culture for all employees.

Duluth, GA

Responsible for accurate and timely customer billing utilizing knowledge of company products, processes and internal resources before month end. Process adjustments, payments, discrepencies, credit/rebills, refunds, and data entry into our billing system Oracle. Provides a high level of customer service to internal and external customers by demonstrating.

Greater Atlanta Area

• Directed all daily operations including sales and customer service to maintain profitable, efficient and a positive work environment. Utilized recruiting and hiring skills to attract and human resources and training.
• Recruited top-performing employees including 6 service technicians and 1 office manager.
• Provided exceptional sales and service management and administrative assistance, resulting in business growth and outstanding customer… Show more Directed all daily operations including sales and customer service to.
• Provided exceptional sales and service management and administrative assistance, resulting in business growth and outstanding customer service. Show less

Greater Atlanta Area

Spearheaded call center, sales, technical operations, business services, leadership. Collaborated successfully with corporate instructional designers to develop core content based on new business acquisition launch. Utilized leadership skills to supervise team of training managers and front-line instructors. Oversaw all training phases, including B2B, from.

Sacramento, California Area

Developed, implemented and conveyed training and education strategies. Collaborated with department heads to integrate instruction into business plans, goals and end results. Created training metrics utilized by management to review, monitor and continually improve employee knowledge base. Utilized knowledge of departments, training modules and management.

Sacramento, California Area

Directed all dispatch, call center and technical operations, ensured expedient, superior assistance to customers. Recruited and hired exceptional personnel. Employed latest tools and technologies to provide support to customers and service center team members.

Bachelor Of Business Communication, Business/Corporate Communications

Executive Leadership Development

Activities and Societies: NAMIC - Executive Leadership Development