Tuan Vo Email & Phone Number

Bellevue, Washington

• Provide executive team of a technology startup company with visionary, decisive and insightful leadership in Hospitality, Telco, Education, Medical, Enterprise and Private Estates, guiding daily operations and policy implementation through strategic thinking and decision making. • Known for seamlessly coordinating and collaborating with the internal organization, third-party technology partners, and vendors to meet projects objective goals.• Strategic planning for cloud services and development roadmap.• Work closely with client operational resources and integration services.• Vendor management and third partner relationship collaboration. • New technology evolution through POC to provide future technology improvements. • Handle purchases, budget, and inventory management of software, software licenses, hardware, network devices, IoT, BYOD and other various IT supplies.• Manage multiple ongoing multi-millions dollar projects with executive leaderships and stakeholders.• Innovate new stream of revenues for business growth.• Build and lead high-performance teams to managed, implement and streamline complex IT designs.• Spearhead projects delivery within tight timeframe using cutting-edge video delivery platform, DRM security, encode/transcode systems, and various high-end technology tools.• Foster globally (China, Vietnam, Europe, India, Russia, Pakistan) virtual team collaboration using relationship building and communications improvements. • Overcome complex business challenges internally and externally.

Seattle, Washington

Support multiple servers (physical & virutal), pc, clients and staffs. Managed Advancement call center.• Migrate/Managed AWS & Azure cloud infrastructure for multiple application services. • Managed all UWIT central technologies services used by Advancement.• Assists with purchase, budget, and inventory management of software, software licenses, hardware, and other network and IT supplies.• Manage multiple ongoing projects with vendors and other staff members from different departments.• Created 3-5 years road map write-up for Advancement technology growth.• Perform daily administration of the networking infrastructure including LANs, WANs, switches, routers, terminal, server rack and other related network equipment. • Maintain and support UW Advancement servers/services for 24/7 up time. • Management of network security and virus protection, including firewalls, IP/Subnet control and certificates. Install upgrades and patches to operating software.• Troubleshoot problems, fix problems on web servers, create network accounts and groups.• Assist staff with the integration of technology products into UWIT environments.• Provide technical guidance, installation assistance for new and existing enterprise technologies including configure, install and update servers, desktop/laptops and peripherals based on client service requests and maintenance activities.• Deployment, installation and maintenance of LAN and WAN Windows Servers. Completed data migration from Window 2003 to Window 2008 R2 on multiple web services and MS SQL. Reconfigure Hyper-V environment for optimal performance.• Work directly with dev team on implementing Pubcookie & Shibboleth for handling authentication on multiple web applications. Assist with NETID integration services for single sign-on. • Provide security guidance with data handling between private/public cloud infrastructure that require meeting HIPPA compliance. • Managed Public Record infrastructure migration.

Redmond

• Planned, organized, executed, controlled and evaluated activities of the team.• Set priorities and directed matrix management where multiple competing tasks are the norm.• Provided monitoring and full support for the lab with more than 200 VM Host & 300 physical machines, and configuration/installation of hardware/software.• Analyzed, prepared, reviewed and edited test cases for test run improvements.• Troubleshot network and computer problems, fixed bugs and debugging, and find solutions for major blocking issues on any labs’ infrastructure.• Provided full tech support for the team; configuration/installation of hardware/software.• Maintained daily and full test pass, workflow, and build deployment utilizing WTT.• Facilitated cross-team collaboration on test results and automation test run in the computer lab.• Worked collaboratively with other teams to ensure the timely completion of tasks.• Collected and evaluated data to complete the implementation of test automation.• Facilitated successful completion of full Test Pass for M1 – M3 release of Windows Vista.

Renton, Washington

• Managed technicians to insure maximum profit margin for the service department.• Provided quality information and service to customers to ensure satisfaction.• Communicated work performance expectations and goals to the team.• Built, fixed, installed, configured, supported customer desktop/laptops.• Monitored and resolved customer-technician problems.• Provided support and training on team building.• Created and implemented work process improvements.

Seattle, Washington

• Managed, designed, developed, created and implemented support ticketing system.• Provided analytical data for budgeting and departmental improvements.• Rendered quality technical support for students and staff.• Set priorities and managed daily activities of 3 students under Work Study.• Maintained computer lab uptime: running at all times for students use.• Assisted in the development of work process improvements.• Completed and deployed Support Ticketing System.