Resolving tickets involving technical and compliance issues (up to 400 per month)Proofreading and submitting orders from agents and merchantsConducting training, shadowing, and assisting new team members Assisting with answering high volume phone calls (achieved an average 95% audit score), collaborating with other departments to ensure merchants' and agents requests fulfilled

Over 250 hours of virtual training focused on the Salesforce Administrator CertificationUtilized cloud platforms such as Slack, Zoom, and Google Workspace to coordinate meeting and eventswith other trainees and volunteers dailyDeveloped communication and soft skill with professionals in the tech industry through volunteer eventsSelected from 1600 candidates for a cohort of 160

Adhered to banking policy while independently assisting clients (including cash withdrawal, deposit, transfer, and foreign currency exchange) with up to $50,000 transactionUtilized Salesforce to research customer data to upsell financial products and servicesAssisted in ordering, receiving, verifying, and distributing cash

Organized and prepared the new flagship store sales support process, achieving an average above 95% corporate monthly audit score.Conducted audits and reviewed previous store archives and storage within tight deadlines.Balanced registers and reported daily transactions to management.Assisted sales associates with online order systems, credit card applications, and merchandise availability requests.