Marcus Mcdonald Email & Phone Number

With over 15 years of dynamic leadership experience in the social media and customer service domains, I thrive in managing and engaging with online communities while obsessing over the customer experience. As a seasoned people leader, I have successfully led remote teams in high-volume contact center environments, consistently driving immediate team success while maintaining a long-term vision.- Proven experience in project management, building/engaging with online communities, demonstrated through successful leadership roles.- Strong communication and people skills honed through years of providing personalized coaching, fostering team growth, and collaborating with cross-functional stakeholders.- Proficient in direct messaging and social media management tools, adept at transitioning between platforms such as Salesforce, Monday.com, Khoros Care, and Slack to optimize workflow efficiencies.- Ability to learn and adapt voice and tone, demonstrated by spearheading successful quality initiatives.- Strong organizational and time management skills, evidenced by effectively managing daily operations, performance management, and strategic planning initiatives.- Skilled in analyzing community engagement metrics and providing actionable insights to drive positive social customer sentiment and meet business KPIs.- Experienced in customer service, with a track record of maximizing retention and growth through effective communication and strategic planning.- Proficient in social media platforms and engagement strategies, including but not limited to X (Twitter), Facebook, YouTube, Instagram, Google, TikTok, and Reddit.- Analytical skills for social listening and reporting, enabling informed decision-making and strategic adjustments to support team goals. (Tableau, TalkWalker)- Proficient in project management, adept at leading and organizing cross-functional initiatives to drive results and exceed expectations.Passionate about photography, videography, and staying abreast of current trends in media, I bring a creative flair and technical expertise to my endeavors. From creating compelling short-form videos for platforms like TikTok, Instagram Reels, and YouTube Shorts to collaborating on influencer programs and providing contract-based photography and videography services, I consistently deliver innovative content that resonates with audiences. I am enthusiastic about leveraging my diverse skill set to drive engaging content strategies and foster meaningful connections within online communities. Let's connect and explore opportunities to collaborate!