Timothy 'Hiromi' T. Email & Phone Number

United States

Planned technical software upgrade activities for customer-based imaging informatics server environments to include cached short-term storage, long-term image archive storage, HL7 management, and clinical workflow analysis. Responsible for license obtaining and activation, SQL database backups, interface file modification, process documentation, and continued communication between team management and customer stakeholders. Provided technical support during go-live period and informed any pertinent changes to customer, and collaborated and coordinated all upgrade activities with customer success managers, support managers, account managers, and project managers.

Provided diagnostic troubleshooting for end users by owning, driving, and escalating the resolution of complex technical and clinical issues through the appropriate channels and team members using highly effective communication skills. Added valuable input into company-based knowledge tools and documented standard operating procedures to improve technical prowess of peer engineers.

Honolulu, Hawaii, United States

Attended 19-week, 760-hour accelerated course designed by Microsoft to build skills needed to design, create, manage, and maintain Azure Cloud and Windows Server 2016 systems, along with support applications and data hosted on those infrastructures. Provisioned secure, multi-network infrastructure configurations in an immersive, lab-based virtual environment. Documented the planning and provisioning of Azure solutions for data analysis.

Honolulu, Hi

Managed, maintained, and supported enterprise-level medical imaging system for a 180-bed medical center, supporting four satellite locations and over 2,000 end-users. Used secret clearance to support Windows Server environments, healthcare-related SQL databases, networking assets, and programs valued at $7M while managing risk, HIPAA compliance, and data governance. Integrated new IT equipment through direct involvement, budget analysis, test environments, and physical deployments. Adapted change management to ensure proper alignment of IT resources to customer’s technical interests. Trained end-users on new system adoption, functionality, and usage, and documented training requirements.Was a key leader in maintaining communications platforms for error resolution and triaging, providing agile and responsive administrative and network solutions to senior leaders.Implemented and supervised the migration of 2,000,000 medical imaging studies and reports to IaaS solution, resulting in significantly improved quality of care for patients. Created custom reporting for data compliance and briefed statistics to management. Advised on methods and practices to ensure improved patient care. Resulted in selection as administrator of the year for 2019.Assumed the information systems supervisor role as a newly onboarded employee, with no working knowledge of the IT environment and the loss of both senior supervisors. Sought knowledge from vendors and referenced best practices to ensure customer success during adversity. During critical personnel shortage, collaborated with senior management and researched best practices and technical guides to create and document a six-week training program for newly onboarded systems administrators. Resulted in a vastly improved business process and dramatically improved compliance and accuracy of the department.

West Point, Ny

Overseer of all healthcare training hosted by the United States Military Academy at West Point. Managed the training, welfare, and accountability of 650 employees across six states through cross-team collaboration and effective communication. Escalated training needs to Chief Medical Officer (CMO) and Chief Operating Officer(COO), and reported all training statistics directly to Chief Executive Officer (CEO). Coordinated and managed resources for all organization training requirements. Designed and developed all training concepts of operations for management, allowing COO and subordinate directors to make well-informed business decisions. Formed trust relationships with executives by providing business-focused engagement and communication on current operations, future operations, and training compliance. Collaborated with multiple entities to supervise the design and logistics of mission-critical satellite facility, providing enhanced operational capability to 83 organizations.As the newly onboarded master trainer for a critical training system, was given responsibility to improve training statistics when they were at an all-time low. Instructed over 25 technical training sessions for 78 senior managers, resulting in increased company-wide training compliance from 71% to 98%.Built strong business relationships through team building and networking that proved instrumental in the partnership between the West Point Health Services Area and local area support medical company, resulting in a permanent provisioning of critical training.