Frankie Martin Email & Phone Number

#Technically Sophisticated Service Desk Support Specialist - Improving Efficiency and ensuring all technologies continue to run smoothly on day to day basis Well-developed ability to manage day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframe and delivered to organization expectations; develop team through coaching, feedback and performance management to ensure knowledge transfer to daily work assignments; manage the implementation of methodologies that continuously improve IT security, and foster strong client relationships.#Technical Support professional - Improving organization efficiency and reducing risk, causing unprecedented gains in productivity#Project Management- Delivering projects within budget constraints without compromising quality#RESULT: Project plan Execution, reduce future development needs and trigger high-volume results.I’ve worn many hats in my professional career and I have developed strong interpersonal skills to work with professional from diverse background. I remain calm, objective and in control in stressful situations; maintain stable performance under pressure; accept criticism without becoming overly defensive. In reaching for any interim goal, it is essential to understand the complete vision and goal of each project, and then to drive resources to complete and achieve those objectives.#RESULT: Enhance productivity, reduce operating cost and facilitate continuous proccess improvement. My extensive knowledge of service management, customer service, and technical support gives me the ability to assess the potential for process improvement. Specialties: System Administration | Project Management | LAN/WAN | Networking | System Integration | Software & Hardware Troubleshooting | Record Management/Documentation | Performance Optimization | Research & Incident Handling | Performance Optimization | Problem Analysis & Resolution | Customer Service |