Results-oriented, high-energy, hands-on specialist in VMWare, Hyper-V, Citrix, Network, 365, enterprise voice, and server administration while supporting endpoints: Windows, macOS, Linux, iOS, Android, and Thin Clients. Known to provide the customer with the highest quality experience and satisfaction while collaborating as part of a team or leading, coaching, and mentoring staff to respect policy and compliance in regulated environments. I have a proven ability to dive deep into issues and bring positive results utilizing both internal and external teams for a swift resolution. I am driven to improve my skills and maintain a positive, growth-oriented mindset. Customer Service: I continue to work hard to improve my interpersonal and customer service skills. This includes a reading program highlighting Leadership Development (i.e., John Maxwell), Interpersonal Skills (i.e., Dale Carnegie), and Customer Service. I strive to make technology more accessible to customers and make sure technical teams meet the customer's needs, wants, and desires. As a result, I excel at communicating and organizing solutions across diverse groups to exceed customer expectations.Project Management | Network Build & Management | Data Center Build & Management | Vulnerability Hunting | Threat Hunting | Storage Area Networks | Change Management | Unified Threat Management | Server Admin | Customer Service | People Skills | SD-WAN & Firewall Admin | End Point Security & Encryption | Replication | Principles of Encryption & Security | Print Administration | VOIP Engineer & Admin | Physical Security Platforms:Windows Server NT - 2022, Window 3.11 - 11, Linux (Since 2001, Slackware, Red Hat, Debian), VMWare, Hyper-V, Citrix XenApp/Desktop, VOIP Engineering, Storage (Global File Cache/Talon, Nimble, StorageCraft, CLARiiON), Rubrik, Silver Peak SD-WAN, Network/Firewall (Palo Alto, zScaler, Untangle, Sophos, Cisco, Aruba Switches and WAPs, Meraki), Barracuda, MimecastApplications: Sophos Safeguard, Bitlocker, Cylance, Crowdstrike, Bromium vSentry, Voltage Email encryption, Backup (Connected Backup, BackupEXEC, ArcServe, NetBackup), Symantec DLP, Airwatch MDM, VPN (Aruba, Cisco, Palo Alto), Active Directory, MalwareBytes, Acronis, Extensive Architecture, Engineering, and Construction software experience (CAD, GIS, Civil, Structural)Tools: Sensu.io, Sumo Logic, Netwrix Monitoring/Auditing, VSphere, Wireshark, Nessus, Bash, Magic, Clarify, FreshWorks, JIRA, RT, HP ILO, Windows PE, Parted Magic, Linux CLI, Specialized Linux Distributions