Ted Chaney Email & Phone Number

Supply Chain Risk Management (SCRM) process in support of NASA’s Supply Chain Risk Management program. Review for accuracy all IT PRs to ensure the PRs are completed properly, verifying proper IT material groups are used, and if applicable, appropriate waivers and authorization numbers are included in the PR header as applicable.Request vendor quotes as needed and prepare or update procurement documentation for PR submission Submit PRs for consolidated requirements and coordinate with the IT Procurement Office to ensure timely completion of all consolidated procurements.Provide support to process all IT commercial procurements.Coordinate and track the procurements using the methodology to be provided the Government. Respond to vendor and Office of Procurement (OP) inquiries regarding IT procurements.Provide post-award support to customers as needed and coordinate confirmation of goods receipt as needed.Support the annual verification of product requirements and coordinate the collection of customer funding as needed.Track changes in software requirements that may become known throughout the year as needed.Confirm task requirements with the leads and ensure that the requirements are understood well enough to support the Authorization task to provide correct information/guidance related to the taskAssist customers in the purchase of new licenses or transfer of existing licenses as required.Help QA existing system records to ensure that only correct and complete information is stored within the corresponding systems. Act as Subject Matter Expert (SME) for the functionality of the all Application in relation to the Authorization Task.Assist with training and creating related SOPs to be approved by Management when requested andmaintain organization of trackers

United States

Makes independent Decisions for proposals and provide Purchase Requisition guidance as needed.This position provides acquisition life-cycle management for various contract(s) in support of NASA programs and projects.Coordinate with customers on requirements development, specifications, market research, funds tracking, documentation of contract(s) activities, and interfacing with service providers.Assist with program compliance and provide recommendations for improvements to work practices and procedures.Directs in analyzing and preparing program status reports, ensuring accuracy, and preparing presentations for review as needed

Suffolk, Virginia

Serve as IT Help Desk support for Library System.Manage multiple related I.T Projects.Build relationships with vendors.Adminstator for ILS and other Library Software.Manage Mobile Wireless Internet System.Maintain Library's Network.Maintain Library' Website.Maintain functionality of all library technology.Configure and set up new library technology.Troubleshoot any library technology issue.Assist with Discovery Appointments and Customer Requests.Assist with staff technical training.Develop staff technical trainings and programs.Assists with outreach events and programs as needed. Performs daily library tasks as needed.Manage Inter-library loan system.Perform leadership duties as needed.

Virginia

• Work with management team to develop and evaluate standards for operations• Organize meetings with store managers and staff to discuss day to day operations• Creates and revises Retail Store systems and procedures by analyzing operating practices, recordkeeping systems, store layout, and budgetary and personnel requirements• Conduct regular audits of the Retail locations• Prepare for and participate in meetings• Tracking DTS (cash handling) issues• Financial Audit assessment and work through with manager during each visit • Assisting in ordering of merchandising & compliance of location• Inventory assistance: receiving, sending and research assistance.• Follow up on all issues not handled by other departments, ie: follow up on credentials, accesses into T-Mo/ ATI systems, etc.• Report on maintenance issues.• Promote effective communication between all retail locations• Insure all retail stores maintain proper appearance and traffic flow• Pinpoint safety gaps, address them with a sense of urgency, and escalate serious issues when appropriate• Manage and perform special projects as assigned• Provide admin support as required• Resolves Retail store issues by preparing reports, analyzing data and identifying solutions

Chesapeake, Va

Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products. •Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary. •Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company. •Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. •Keep customer informed about progress by checking the status of work orders in customer record system. •Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.

Virginia Beach, Virginia

_Responsible for leading and assisting employees to successfully achieve business and personal sales goals._Deliver excellent customer service and support that inspires repeat visits and expands our customer base._Continually develop your product knowledge to guarantee the best suited product for the customer’s needs._Assist in loss prevention through awareness, attention to detail and integrity._Develop and foster ongoing, positive relationships with the business management, all Wireless vendors, and customers._Possess the ability to manage multiple employees and are able to recognize a challenge and identify a solution._Assist in recruiting, on-boarding and training team members to achieve their fullest potential.

•Provide ongoing support for T-Mobile product and service, and customer service consultation at Exclusive Prepaid Locations. Coach for content and skill improvement at all levels. •Represent NSPIRE Wireless and develop and manage positive business relationships with management and employees at assigned partner locations. Consult with Management on their development of monthly business per location, while seeking consensus on goals. Manage and communicate, progress and opportunities. • Grow sales performance and other key metrics through sales and marketing promotions through CRM. Develop and manage in-store promotions, merchandising(compliance) and product mix.•Lead Exclusive Prepaid Program weekly sales meeting. Provide regular reports to Sale Leadership. Manage weekly and daily schedule, prioritizing account visits and deciding how best to convey NSPIRE Wireless‘s core messages about the Exclusive Prepaid Program in a manner that will have the desired effect on the store manager and its staff to maximize sales productivity. Roll out major marketing initiatives at assigned accounts at each location. •Manage and track progress against plan, communicating progress and opportunities with NSPIRE Wireless leadership, storeowners and T-Mobile leadership.•Determine the best use of resources to implement T-Mobile Exclusive Prepaid Program specific activities meeting the needs of each store's sales opportunities. Provide primary and immediate resolution to Store issues as well as customer service concerns.

Chesapeake, Va

My Job Responsibilities Included:• Providing direction to Authorized Retailers throughout a defined geographic area by visiting locations, answering questions and developing and implementing training programs for authorized retailers and their employees.• Maintain strong professional relationships with the top performing retailers to ensure nTelos is promoted in their business. • Seek out and acquire new distribution points. • Provide direction to direct reports who manage relationships with all other retailers. • Oversee quality and accuracy of collateral provided to retailers from nTelos. • Management of accounts receivable for authorized retailers and ensure timely forwarding of customer payments made at agent locations

Chesapeake, Va

My Job Responsibilities Included:Position is responsible for providing customers assistance with, cell phone, computers and our services._Responsible for new hire product and sales training in all disciplines, while handling job shadowing for the new hires. _ Developed storewide training system for my store._Responsible for the maintenance of mobile store while maintaining the functionality of every product in the store._ Maintained monthly profit and loss reports._ Supported Bluetooth Technology._ Supported High Speed Data Connections, i.e. Cable Internet, DSL, and EV-DO_ Responsible for handling all escalated customer and employee interactions _ Responsible for scheduling and other administrative duties._ Previously was Home Theater Specialty Coach and Computer/ Camera and Car Audio Supervisor._ Responsible for providing training, support and updates for BEAST Activation System in my district._ Supports district with merchandising and inventory issues.

Virginia Beach, Va

My Job Responsibilities Included:Position is responsible for receiving inbound customer calls via the IVR system or inter-departmental transfers. _ Developed Technical Support Sales training for local call center_Responsible for Phase three of training with new hires by providing support for their first week on phones._ Using Motorola, Lucent, and Nortel switches to fix and troubleshoot in CDMA environment. _ Using various systems and applications, responsible for providing troubleshooting assistance to customers to determine why the service, equipment or feature is inoperable in the local network or in a roaming scenario. _ Supporting Wireless web connections, High Speed Connectivity Data through cellular devices. _Supporting Bluetooth Technology and Blackberry Technology._Pulling and analyzing call records to delete and register Visitor Location Registrations _Responsible for taking escalated calls from other Reps in Center _Sales of Alltel Features, services, and Products Services include: Wireless, Paging, Wireless Internet, and various wireless features. Assist in special projects and other duties as assigned.