- Provided operations support for a 24x7 enterprise-grade private data center across multiple platforms including Linux, UNIX, and Windows.- Led incident investigations, root cause analysis, and server downtime resolution.- Acted as Subject Matter Expert (SME) for various internal monitoring and OS support systems.- Supported mainframe, cloud, and virtual environments (Xen, KVM, VMware) across distributed systems.

- Supported incident resolution, system audits, file restoration, and administrative tasks for a 24x7 enterprise-grade data center.- Developed and maintained task documentation and on-call procedures for the Operating System Support team.- Managed escalations and service level agreements (SLA) using ServiceNow and other ticketing systems.

- Delivered 1st-level support for critical infrastructure across a 24x7 enterprise data center, including -Cloud, Windows, UNIX (AIX/HP, SUN/Linux), and Mainframe environments.- Investigated incidents and server outages, delivering root cause analysis and resolution.- Performed file system audits, process monitoring, account management, and file restoration.- Maintained SLA agreements on response times using IBM SmartCloud and Axios ticketing systems.- Managed monitoring solutions (Nagios, BMC Impact Explorer) and provided backup/recovery services using Netbackup, IBM Tivoli, and Symantec BackupExec.

- Managed 24/7 enterprise Linux/UNIX servers, providing LAMP stack administration and system hardening.- Developed and maintained UNIX shell scripts, handled DNS/Mail servers, and provided MySQL support.- Integrated 3rd-party software into systems for automation.- Developed internal tools for network monitoring and reporting.

- Configured and maintained networks, performed hardware diagnostics, and provided on-site PC repairs.- Delivered technical support and web development services.