Ted Johnson Email & Phone Number

Lincoln, Rhode Island

Responsibility for both the day-to-day management and strategic direction of the Underwriting, Claims and Customer Service Departments. This primarily includes planning and implementing all underwriting and new business projects, the management of claims processing and imaging, and oversight of all customer service operations.

Lincoln, Rhode Island

Lynchburg, Virginia Area

Accountable for management, performance and risk accountability of Life, LTC and/or Linked Benefits underwriting. Oversaw resolution of escalations, capacity planning, process improvement and training & development of associates. • Led efforts to create metrics tool for use in coaching, recognition and performance development to better align teams and individuals with departmental vision and goals.• Instrumental in achieving improvements in 3 key result areas; productivity, quality… Show more Accountable for management, performance and risk accountability of Life, LTC and/or Linked Benefits underwriting. Oversaw resolution of escalations, capacity planning, process improvement and training & development of associates. • Led efforts to create metrics tool for use in coaching, recognition and performance development to better align teams and individuals with departmental vision and goals.• Instrumental in achieving improvements in 3 key result areas; productivity, quality and professional development by facilitating creation and implementation of program to assess an Underwriter’s current state and report progress along the development path of “Holistic Underwriting”.• Consistently achieved turnaround time objectives of 1-day for all last requirements handled and 3-day for non-last requirements 95+% of the time, by devising and executing best practice approach for cross and intra-departmental resource utilization. Show less

Petaluma, California And Rome, Georgia

Facilitated continuing Operations department development, including New Business, Licensing and Contracting, Policyholder Services, Claims and Project Management. Utilized self-directed work team structure to increase efficiencies in workflow, improve quality, and build relationships with Producers and Wholesalers. • Increased efficiency in TPA Policyholder Services Department realizing $350K annualized cost savings.• Instituted a 3% productivity gain into the annual budgeting… Show more Facilitated continuing Operations department development, including New Business, Licensing and Contracting, Policyholder Services, Claims and Project Management. Utilized self-directed work team structure to increase efficiencies in workflow, improve quality, and build relationships with Producers and Wholesalers. • Increased efficiency in TPA Policyholder Services Department realizing $350K annualized cost savings.• Instituted a 3% productivity gain into the annual budgeting process. Show less

San Antonio, Texas

Provided executive level direction to planning, approval, execution, implementation and control of process improvement projects. Executed changes ensuring business strategy/architecture fully exploited e-business strategies, all distribution channels, leveraged use of customer data and simplified customer service processes. • Initiated and directed company-wide process base-lining efforts, detecting gaps and overlaps in existing functional environment.• Generated over $1M in annualized… Show more Provided executive level direction to planning, approval, execution, implementation and control of process improvement projects. Executed changes ensuring business strategy/architecture fully exploited e-business strategies, all distribution channels, leveraged use of customer data and simplified customer service processes. • Initiated and directed company-wide process base-lining efforts, detecting gaps and overlaps in existing functional environment.• Generated over $1M in annualized cost savings in less than one year via process improvements. Show less

San Antonio, Texas Area

• Increased sales of life insurance and annuities, via inbound call center, by 10% with 46,000 fewer calls than forecasted and a sales associate two-year turnover rate of almost 60%.• Achieved sales growth in permanent life insurance products from 11% to 20% of policies sold, in one year. Increased death benefit by over 60% and annualized premium by over 35% in the same time frame.• Developed and built a comprehensive model for call center management involving 6 different department… Show more • Increased sales of life insurance and annuities, via inbound call center, by 10% with 46,000 fewer calls than forecasted and a sales associate two-year turnover rate of almost 60%.• Achieved sales growth in permanent life insurance products from 11% to 20% of policies sold, in one year. Increased death benefit by over 60% and annualized premium by over 35% in the same time frame.• Developed and built a comprehensive model for call center management involving 6 different department call centers and over 400 employees. Improved awareness and understanding of processes, terminology and roles and responsibilities. Adopted as “Best-in-Class” model for implementation in other affiliate call centers.• Retained over 38% of life insurance policies, which went into a “lapse status”. Industry average, according to the Life Insurance Marketing and Research Association (LIMRA), is between 15 and 25%.• Launched a sales referral program, which generated over 17,000 leads to the Sales Department, representing over 3,000 new life and annuity issues with in excess of $18.5M in new premium. Show less

Bachelor'S Degree, Business Administration, Management And Marketing

Activities and Societies: Alpha Mu Alpha

Professional Designations, Insurance Industry

Executive Education

Strategy, Team Building, and Change Management