Support sales, marketing, and finance in deploying initiatives related to the initial sales cycle, from lead generation to won deals within the SaaS industry. Analyze performance of initiatives and programs, both recurring and one-off, to help sharpen effectiveness.Created reports, scorecards, and dashboards to reflect the outcomes of sales processes and personnel, generating performance insights for C-Suite in Salesforce covering US and EMEA operations within SaaS. Educated 10 AEs & BDRs on how to utilize SFDC, Gong, Outreach, SOPs, and ROEs for best practice and compliance to create uniformity amongst the department.Created a survey for AEs & BDRs to gauge knowledge of the product, SOPs, and ROEs. Led to a revised continuing education program where CX and CSMs helped enhance product knowledge for sales personnel. Conducted monthly analysis of sales enablement tools to maximize sales rep use within Outreach, Zoominfo, Linkedin Navigator, and Lusha. Excel, Salesforce Admin, Pardot, LeanData, Lusha, Zoominfo, Linkedin Navigator, Gong, Outreach, Slack

Owned a book of 250 clinics, leveraging project success plans to collaborate on various projects to increase patient access and overhaul front desk operations within a $9b health system. Enabled over 400 users on how to best leverage Tableau, SAP Business Objects, and Epic via quarterly webinars (50-75 people per session), 1:1 meetings, months long projects, and through SOP, best practice, and quick reference guides.Increased pain management referral conversion rates by 40% and maximized Genetics referral conversion by 25%.Decreased Hematology Oncology and ENT appointment cancellation rate by 15% and 12% to recover $700k and $900k in revenues.Educated and supported the alignment of outpatient clinics and guide patients thruogh COVID testing/vaccine sites.Facilitated regular touchpoints with stakeholders at all levels for trainings, executive business reviews, and strategy reviews to provide education on change management, review progress to date, and align on desired outcomes.Served as the voice of the customer to escalate partnership feedback to enhance the patient experience.Achieved Yellow and Purple belts in Lean Six Sigma practices.Excel, SAP Business Objects, Sharepoint, Tableau, Epic, Visio, Teams

Developed and maintained a Quality Dashboard for leadership to review and provide insight towards patient trends, quality ratings for marketing, CMS reimbursement levels, and comparison against industry benchmarks. Collaborated cross-functionally as part of the Utilization Committee with IT, MDs, CMO, Finance, and Operations to propose reductions of waste and optimize cost savings while sustaining and improving patient results. Overhauled hospital staffing/patient tracker for Operations Director to help forecast staffing ratios and nurse scheduling to decrease workloads.Excel, Meditech, Crimson Continuum of Care, Access, Visio

USHQ key contact for western hemisphere sales offices personnel and collaborated with assorted analysts in Seoul, Hamburg, London, Shanghai, and Beijing offices.Created and distributed monthly compilation of global trade lane performances and financials for domestic and global leadership leading to an increase in volume and revenue from enterprise customers.Provided Seoul HQ with space management allocation requests, KPI data, and quarterly financial reviews to drive promotional campaigns for specific products and ports.Excel, Oracle CRM

Managed and nurtured 60+ client accounts, ensuring their success and satisfaction through proactive support and relationship-building.Promptly addressed and resolved booking and billing issues, improving customers trust and reducing churn.Actively communicated with customers, providing them with advisories, contract updates, and handling quote inquiries.Collaborated closely with internal teams, including Pricing, Allocation, Sales, Customer Service, and Billing to ensure seamless customer experience and faster issue resolution.Drove customer retention and growth by optimizing contract structures, leading to increased sales volumes and enhanced customer satisfaction.Utilized Oracle CRM to track customer interactions, predict demand, and inform targeted promotions, ensuring effective account management and informed contract renewals.Excel, Oracle CRM