Ted Sheehan Email & Phone Number

Buffalo, Ny

Established Technology Planning organization simplifying and streamlining Demand Management; structuring and improving Portfolio Reporting, establishing proactive Product Management; and maximizing collaboration and visibility across technology disciplines.* Established Technology Planning Council with representation from each of the 9 Technology Services Pillars, Enterprise Architecture and Information Security. Collaboratively developed a multi-year Technology Strategy and provided ongoing forum to facilitate cross-discipline technology review and assessment.* Proactively provided technical and procedural support enabling resource management capability and providing visibility into resource availability.* Established product stewardship model including a template for product roadmaps and associated governance to ensure a consistent and holistic bases for product acquisition, upgrades, and retirement.* Simplified and streamlined process to request/secure resources for projects; Initial pilot implementation includes a projected 29% improvement in meeting resource assignment SLAs.

Buffalo, New York

Restructured the Enterprise Server Management Division to better support core requirements and address issues identified in interviews of stakeholders. This included enabling sufficient delineation of support and project/build responsibilities, and establishing an Automation Team to deliver greater efficiencies and governance to maximize consistency and compliance.* Enabled $14 Million savings via the accelerated migration out of managed service provider datacenter.* In support of KeyBank’s acquisition of First Niagara, successfully migrated all retained applications and underpinning compute environments, enabling a seamless customer experience.* Leveraged enthusiastic Support Desk resources to help structure documentation into simple-to-follow instructions, and developed associated guard rails to enable certain BAU server support tasks to be performed by lower-cost Support Desk resources.* Addressed deficiencies delaying recovery of Linux and Unix servers in a DR environment, and reduced impact on production during DR exercises.

Lockport, New York

Established roadmap for Technology Transformation, architecting next-gen infrastructure with hybrid cloud flexibility and converged private cloud technology simplicity.* Enabled removal of almost 20% of OPEX in 2014, and another 10% in 2015 via a combination of vendor management, architecture and engineering support, and automation.* Successfully established and populated AWS-based Public Cloud environment securely integrated with legacy on-prem environment in less than 10 months.* Established quarterly server CPU and RAM, and Storage LUN adjustments resulting in monthly savings of more than $50,000 and increased available capacity.* Engineered and successfully tested Disaster Recovery design and long-term strategy ensuring prioritized restoration of services based on potential business impact.* Engineered server virtualization design and strategy to minimize SQL Server software license expense.* In support of KeyBank’s acquisition of First Niagara, coordinated First Niagara’s Network, Compute and Storage integration workstreams, culminating in the successful integration and migration.

Lockport, New York

Founding member of Architecture Review Board, establishing architecture governance. Enabled successful Data Center Operations migration to Managed Services Model.* Improved customer experience resolving multiple ongoing ATM Image Deposit issues, ultimately reducing customer impacting events by more than 96%.* Co-authored initial Reference Architecture and associated standards.* Researched and implemented proactive network monitoring and troubleshooting capability, resulting in improved network availability and performance.* Designed diverse network and redundancy to enable successful $1 Billion branch bank acquisition and weekend cutover.* Identified, escalated, and helped mitigate multiple security exposures.

Provided vision and direction to initiate operational convergence and process/procedure consistency via Group Command Centers in Asia Pacific, Europe, Latin America and North America. Collaborated with Group Service Management organization to deliver strategy and governance for Configuration, Incident, Problem, Change, and Knowledge Management.* Identified operational risk imposed by Incident Management and Contact/Escalation infrastructure design; constructed business case and provided recommendation to minimize exposure. * Championed international and cross-departmental cooperation resulting in integration between Incident and Event Management infrastructures to enable automated incident ticket creation in Hong Kong.* Analyzed benefits and risks of potential location and staffing models for Group Command Centers/Operational Bridges, including potential impact of catastrophic failures and pandemic outbreaks.* Provided guidance and direction for HSBC’s Group Command Center Strategy, Vision, Governance, Contingency, tool/procedure convergence targets and associated road map.* Collaborated with Group Service Management delivering ITIL-based strategy, governance and KPI Measurement for Configuration, Incident, Problem, Change, and Knowledge Management.

Concurrent Position held for HSBC Group (international) + Global Head - Advanced Analytics Center of Excellence 2008 – 2009 + Global Architect - Enterprise Systems Management 2007 – 2008 + Global Head - Enterprise Systems Management 2002 – 2007Established and led international Enterprise Systems Management organization, defining ESM/Event Management Strategy and Standards, leveraging shared expertise globally and obtaining sustained economies of scale. Established global strategy, vision, project management and governance. Secured international cooperation and participation to meet regional and global requirements. Provided architectural review and technical oversight. Established comprehensive vendor management and governance.* Optimized staff productivity, uniting five disparate ESM Teams with different corporate cultures and geographies into one cohesive team with a clear mission and 25% reduction of ongoing expenses.* Lowered annual global IT operating expenses through consolidation of duplicate tools/functions and negotiation of vendor agreements delivering discounts exceeding industry standards for similar size contracts by 20%.* Defined and published Global ESM Strategy and Event Management Architecture.* Instituted continuous improvement process minimizing the potential for repeat high-impact incidents.* Successfully integrated monitoring solutions from BMC, CA, Cisco, IBM/Tivoli, Interlink, HP, Microsoft and Netuitive.* Solidified design for direct integration between Event Management infrastructure and Incident Management Ticketing System enabling automated incident ticket creation and support team notification.* Maximized service quality and availability by introducing predictive monitoring of business metrics, synthetic transaction timings and performance metrics.

Assembled and led architecture and engineering team which designed and delivered Internet infrastructure and controls to support HSBC’s first Internet Banking Service. Additionally, direct responsibility for architecture design and delivery of: secure Internet access from HSBC workstations; secure Internet email integration with HSBC’s internal email system; and IP services infrastructure including DNS and DHCP. * Implemented resilient infrastructure along with appropriate security and governance for HSBC’s initial Internet Banking and marketing capabilities.* Delivered secure Internet access from HSBC workstations and secure Internet email integration with HSBC’s internal email system.* Collaborated with Corporate Legal, Information Security and Marketing areas to further bolster security and governance, protecting HSBC customers and Brand.

Assembled and led engineering team to design and deliver HSBC North America’s first Client/Server computing environment. Direct responsibility for: design, testing, and advanced support of North American workstations; advanced diagnostics; software distribution; and remote Help Desk support infrastructure. * Delivered 500% productivity gain for workstation creation and support. * Designed and implemented software distribution, remote workstation support, advanced diagnostics infrastructures, and Quality Assurance process, enabling cost effective centralized Help Desk support.

Areas of focus include: End User computing; Technical and Executive Training; Desktop and Server Design, Automation and integration; and Local Area Networking (Novell).

Ms, Education

Ba, Mathematics