Ted Thompson Email & Phone Number

Lakeside, Ca, Us

Lakeside, California, United States

Provide consultation and problem-solving skills to technical and non-technical people seeking assistance in various environments, from automotive repair to small businesses needing computer and network support.Managed multiple projects under limited supervision, ensuring all deadlines were met in the role of Technology ConsultantAs an Independent Technology Consultant, consistently delivered high-quality technology solutions to clients while managing all aspects of project lifecycle management.

Greater San Diego Area

Analyze operating practices and recommend revisions to improve established procedures by thinking critically and analytically, boosting operational efficiency by 32%Collaborated with internal departments and external government and non-government agencies to develop program strategies and initiatives utilizing clear and effective communication to improve stakeholder buy-in by 35% Developed a new field operational support model to manage and support five new applications, utilizing regional volunteer staff across the nation, which increased the productivity by 38%Created new visual reports from collected data and utilization of the five new programs to report to senior management on the progress of the support program, which showed an increase in utilization of the new programs by 36%Assisted in transforming the current business practices to a modern approach using digital adoption by incorporating new application tools into the new programs and to support the transition, which saw an increased adoption rate of 56%

San Diego, Ca

Documented current business technology needs and provided an innovative approach in improving the technology to improve the performance, which produced an increase in productivity and reliability by 90%Delivered new technology solutions and support for small office/home office (SOHO) businesses and provided an IT support model and assistance request process to improve response times and customer satisfaction by 65% over what was currently being done. Provided critical IT support through diagnostic analysis, repair, installation, and recommendations for improved systems efficiency for SOHO businesses in replacing aging equipment and delivering support for the new systems, which improved reliability by 76%Implemented new strategic and operational technology business plans to achieve optimal IT support to meet the SOHO’s business goals and objectives, by developing new approaches in the utilizing available technology, which saw increase productivity by 48%

San Diego, Ca

Created internal applications and scripts for managing Customer Asset files to be used during physical inventories for large retail chains, which is downloaded into handheld devices used by inventory counters to perform the physical inventory, this method improves the amount of time it takes to complete an inventory by 80%Developed custom result-based reports derived from the Customer’s requirements and needs in reporting the inventory results, where the companies would upload and adjust the current asset balance. The reports provided an increase in accuracy inventory by 38%Designed and implemented an automated system for processing and managing the repeated procedures and processes of the Customer Asset files. The system would monitor a repository and then initiate scripts to process the incoming files, which improved resource management and added efficiencies to the company’s workflows by 85%

Bs, Information & Decisions Systems

As, Computer Science