Ted Yoo Email & Phone Number

• Explorer's (President's) Club Winner - Achieved a significant milestone by leading the SE team to surpass their annual quota during the inaugural year of 2023-2024
• Partner with Directors at Grammarly to improve a task management workflow to ensure customer retention and issue tracking
• Collaborate with product and engineering teams to improve product roadmap and make it enterprise-ready
• Develop, coordinate, and enforce systems, policies, procedures, and productivity standards
• Define metrics for successful customer onboarding, time allocation and OKRs to provide our Chief Customer Officer
• Oversee the most prominent deals and coach SE's through the implementation process for Grammarly Business and EDU

• 2023 Top SE Winner of the Year - Recognized for being the most valuable & impactful team member
• Managed a team of 6 direct reports while simultaneously fulfilling individual contributor duties, including becoming the SME on all Grammarly products and working with top enterprise customers.
• Became the lead SE joining POCs that required complex, technical consulting.
• Built processes, defined goals/OKRs, and collaborated with the product and engineering teams to fix and build new features.
• Collaborated with multiple support teams to build an internal escalation process.
• Conducted training sessions for Solutions Engineering and other internal teams to ensure proper knowledge sharing.

• Grammarly's first Solutions Engineer for Grammarly Business and EDU
• Drive the discovery process, uncovering customer's current pains and align to their business objectives
• Serve as a technical expert in providing detailed specifications for proposed solutions: InfoSec, SSO, central deployment, VDI, and API integration
• Prepare and deliver high-impact presentations and demonstrations for technical onboarding
• Act as a liaison between Product, Marketing and Sales, sharing customer feedback to help craft the product roadmap
• Build the initial structure, tools, and processes needed to scale Customer Success and support repeatable growth for an emerging, rapidly-growing product line

• Act as Technical Lead for strategic customers to assist in figuring out business needs
• Successful implementations of enterprise customers with 40,000+ employees; Goldman Sachs
• Obtain an understanding of the customer’s technical systems, current pain points, and vision for the future, identifying configurations with Reflektive that solve key performance management problems and drive increased.
• Drive product innovation through translating customer needs into recommendations/insights for Reflektive's Product team
• Assist customers integrate with Reflektive's API endpoints as the first point of contact

• Served the Customer Operations team as a Product SME
• Triaged and handled a high volume of technical customer tickets, and acted as an escalation point for more complex issues
• Coordinated with cross-functional teams to provide product engineering, development, management and customer success
• Maintained complete documentations for all product related activities

San Francisco Bay Area

• PROJECT HIGHLIGHTS
• Provide guidance and project management of the department’s focus on creating its own custom-made document management system.
• Present new software development at Team OMTI Conference and The National Court Reporters Association (NCRA) Convention.
• Announce and deploy new SaaS for OMTI products. DUTIES
• Provide project plans for creating, enhancing and deploying new products, services, features and functions
• Consistently deliver business results by analyzing user feedback and work closely with development team, guiding them on implementations of future updates

Houston, Texas Area

• DUTIES
• Traveled to customer’s office to consult and understand business workflow for software implementations
• Provided technical expertise to customers experiencing hardware and software integrations
• Translated customer business needs into product strategy and technology requirements to obtain customer satisfaction
• Coordinated implementation plans, prioritized tasks and supported other teams in identifying and troubleshooting technical problems

Houston, Texas Area

• Demonstrated product functionality accurately and completely at client offices
• Ensured products met or exceeded client expectations
• Took ownership of revenue generation, developed new opportunities, managed pipeline, created and executed account strategies, closed enterprise-level deals and managed customer expansion of enterprise security solutions
• Controlled and owned full sales cycle from prospect, lead, opportunity to closing business

Houston, Texas Area

• DUTIES
• Created tutorials to help end-users and employees use a variety of applications
• Supervised support team and product implementations for over 1,000 clients nationwide
• Worked with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Wrote easy-to-understand user interface text, developer guides and online help

Houston, Texas Area

• DUTIES
• Installed and configured computer hardware, software and database engines
• Prepared product and service reports by collecting and analyzing customer information
• Resolved complex problems by clarifying the customer's complaint
• Managed SQL Server databases through multiple product lifecycle environments

Computer Information Systems, Computer Technology/Computer Systems Technology

Computer/Information Technology Administration And Management