Providing an exceptional experience for all clients, both internal and external. Provide pre-sales and post sales analysis and support for our clients. Probe customer requirements in order to provide a customized solution that addresses current problems and anticipates future customer satisfaction. Configuration, implementation and ongoing 5 Star support resulting in consistent customer delight and customer retention. Integral member of the team impacting all facets of the business including operations, sales, marketing, and support.▪ Researched, tested and implemented a support ticketing system that integrates with our CRM software, resulting in the capture of institutional knowledge, improved follow-up and resolution of client issues, and a team approach to customer service.▪ Significantly reduced the resolution time for customer support tickets by handling issues in house rather than relying on the developer’s staff, resulting in increased customer satisfaction and retention.▪ Awarded “Commitment To Excellence” by FuseDesk for consistently high customer satisfaction ratings and reviews.

Consult with owners of small to midsized businesses on employee engagement, hiring and retaining high-performing teams based on behavioral styles to effect the most productive work environment. Coach leaders on management approaches to improve efficiencies and gain consensus. Identify challenges and create solutions based on long-term goals. Incorporate workers’ compensation claims-management system for clients as needed through partnership with Workers’ Compensation Company of America.