Primary test resource for a cell phone test development team that focused on connectivity between the modem and the rest of the OS. • Increased testing capacity 100% by writing C# tool to automate key manual testing steps and expanding test lab • Increased speed of bug resolution up to 50% by standardizing log capture procedures and repro steps• Team was able to reach zero bugs (not just ZBB) and feature ready two weeks prior to RTM

Managing a cell phone software test lab. Responsible for 6 directs, the lab’s setup and output, and communications with internal and external customers. Working directly with several international team members.• Reduced the amount of training time needed for new hires 80% by using concise desk procedures.• Increased percentage of bugs identified from 40% to 90% by adopting new investigation procedures.• Developed and implemented plan to triple lab’s output.

Managed a project to test ten different team’s software performance metrics and a project to transition a test lab between teams within the group. Handled communication between stakeholders, facilitated meetings, and managed documentation for the projects. Also managed the MESE test lab team; gave team members daily work guidance and ran the daily check-in meeting.• Persuaded 8 teams to join a complex reporting system by identifying and meeting their needs.• Increased lab… Show more Managed a project to test ten different team’s software performance metrics and a project to transition a test lab between teams within the group. Handled communication between stakeholders, facilitated meetings, and managed documentation for the projects. Also managed the MESE test lab team; gave team members daily work guidance and ran the daily check-in meeting.• Persuaded 8 teams to join a complex reporting system by identifying and meeting their needs.• Increased lab documentation by 90% by creating a documentation plan and schedule. Show less

Managed the testing schedule for the MESE Lab. Ran Stress and Stability tests on a daily basis. Analyzed failures and logged bugs. Wrote and maintained batch scripts to automate lab functions. • Increased the number of bugs found in stress testing by 300% through creating a regular schedule.• Identified that 25% of cell phones were producing false positive bug hits by analyzing test results.

Developed documentation for a project to install several hundred digital video recorders and security camera systems in Starbucks retail locations around the country. Directed technicians during installations and remotely configured the recorders.• Reduced installation time by 50% through correcting defects in vendor installation documentation.

Worked on project to image and install 400+ desktop computers for the City. Managed the list of computers being installed and responded to issues which occurred during imaging.• Completed 30% more installs than other team members by streamlining the imaging process.

Racked, wired, and installed several systems meant to emulate entire corporate enterprise networks. Handled lab procurement. • Freed 200 sq feet of lab area by reorganizing the physical storage area.

Led project to update documentation for Seattle’s Department of IT. Met with several departmental heads and streamlined the city’s network folder system. Met with technicians and documented several technical processes.• Brokered a process dispute between two senior leads through interviews and process clarification.

Managed project to roll out dial-up and VPN clients to 200+ remote access users. Did research on program variables, developed documentation for laymen and supported software installation. • Promoted to lead a VPN project because I volunteered and showed interest in learning new technology.