Ted Cooke Email & Phone Number

Redmond, WA

• Primary test resource for a cell phone test development team that focused on connectivity between the modem and the rest of the OS.
• Increased testing capacity 100% by writing C# tool to automate key manual testing steps and expanding test lab
• Increased speed of bug resolution up to 50% by standardizing log capture procedures and repro steps
• Team was able to reach zero bugs (not just ZBB) and feature ready two weeks prior to RTM

• Managing a cell phone software test lab. Responsible for 6 directs, the lab’s setup and output, and communications with internal and external customers. Working directly with several international team members.
• Reduced the amount of training time needed for new hires 80% by using concise desk procedures.
• Increased percentage of bugs identified from 40% to 90% by adopting new investigation procedures.
• Developed and implemented plan to triple lab’s output.

• Managed a project to test ten different team’s software performance metrics and a project to transition a test lab between teams within the group. Handled communication between stakeholders, facilitated meetings, and.
• Persuaded 8 teams to join a complex reporting system by identifying and meeting their needs.
• Increased lab… Show more Managed a project to test ten different team’s software performance metrics and a project to transition a test lab between teams within the group. Handled communication between stakeholders.
• Increased lab documentation by 90% by creating a documentation plan and schedule. Show less

• Managed the testing schedule for the MESE Lab. Ran Stress and Stability tests on a daily basis. Analyzed failures and logged bugs. Wrote and maintained batch scripts to automate lab functions.
• Increased the number of bugs found in stress testing by 300% through creating a regular schedule.
• Identified that 25% of cell phones were producing false positive bug hits by analyzing test results.

• Developed documentation for a project to install several hundred digital video recorders and security camera systems in Starbucks retail locations around the country. Directed technicians during installations and.
• Reduced installation time by 50% through correcting defects in vendor installation documentation.

• Worked on project to image and install 400+ desktop computers for the City. Managed the list of computers being installed and responded to issues which occurred during imaging.
• Completed 30% more installs than other team members by streamlining the imaging process.

• Racked, wired, and installed several systems meant to emulate entire corporate enterprise networks. Handled lab procurement.
• Freed 200 sq feet of lab area by reorganizing the physical storage area.

• Led project to update documentation for Seattle’s Department of IT. Met with several departmental heads and streamlined the city’s network folder system. Met with technicians and documented several technical processes.
• Brokered a process dispute between two senior leads through interviews and process clarification.

• Managed project to roll out dial-up and VPN clients to 200+ remote access users. Did research on program variables, developed documentation for laymen and supported software installation.
• Promoted to lead a VPN project because I volunteered and showed interest in learning new technology.