Ted Berkowski Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York, United States

Greater Detroit Area

• Track website satisfaction KPIs in support of Ford’s customer experience (CX) program, regularly digging into the data to provide insight into any significant movements • Represent the voice of the Ford customer, reviewing visitor comments to identify pain points of the online experience• Produce strategic recommendations aimed at improving the online shop and own experiences at Ford globally• Consult with a global, cross-functional team to understand evolving business objectives in each market and tailor survey questionnaires and the focus of my reporting accordingly• Manage survey vendor relationship to ensure global CX surveys are on track and updated in a timely manner

Dublin/Remote

• Identified relevant insights from global Ford website survey data and crafted them into a meaningful story • Overhauled the design of Ford web survey questionnaires to more consistently measure CX data globally• Synthesized feedback from user testing studies to inform design and content recommendations for Ford webpages• Managed global client relationship to foster understanding of website satisfaction data and ensure the visibility of reporting efforts

Greater Detroit Area

• Collaborated with the global analytics team to analyze online customer satisfaction trends• Delivered strategic recommendations aimed at improving the online customer experience quarterly• Reviewed UserTesting.com studies to pinpoint pain points customers encounter on Ford.com• Tracked consumer opinion of the Ford brand and Ford website experience using SPSS Statistics and Microsoft Excel

Dearborn, Mi

• Engaged a cross-functional team to prepare a research plan studying the Ford customer lifecycle • Conducted qualitative research to identify best-in-class website practices along the consumer lifecycle among automotive competitors and digital leaders

Dearborn

• Tracked consumer opinion of the Ford brand and Ford website experience using SPSS Statistics and Microsoft Excel • Quality-checked team analytic reports and programmed new survey projects • Awarded “honorable mention” in the intern team competition for our group’s user experience research and design recommendations for the global overhaul of Ford.com

Ann Arbor, Mi

• Searched for Base-of-Pyramid business focused news to share on the blog• Promoted blog posts on Facebook/Twitter and monitored the reach of these posts

Master'S Degree, International Management

Mini-Mba In Healthcare

Bachelor’S Degree, Management (Marketing Concentration)

Bachelor'S Degree, Marketing

Bachelor'S Degree, 2014-2015 Academic Year Exchange Student

Activities and Societies: Dublin University Boat Club, Dublin University Lawn Tennis Club