AeroLeads people directory · profile
Ted Lango Email & Phone Number
Founder and Fractional Leader
at
Kyōdō Solutions
1 work email found
@intradiem.com
2 phones found area 615 and 866
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Founder and Fractional Leader
Location
Fort Lauderdale, Florida, United States
Who is Ted Lango? Overview
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Quick answer
Ted Lango is listed as Founder and Fractional Leader at Kyōdō Solutions, based in Fort Lauderdale, Florida, United States. AeroLeads shows a work email signal at intradiem.com, phone signal with area code 615, 866, and a matched LinkedIn profile for Ted Lango.
Ted Lango previously worked as Founder at Wfm Labs and Senior Vice President at Intradiem. Ted Lango holds Bba, Finance from University Of Wisconsin-Milwaukee.
Company email context
Email format at Kyōdō Solutions
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{first}.{last}@intradiem.com
86% confidence
AeroLeads found 1 current-domain work email signal for Ted Lango. Compare company email patterns before reaching out.
Profile bio
About Ted Lango
I’m Ted Lango, a contact center executive with more than 20 years of experience transforming operations at Fortune 100 companies like MetLife and Comcast. I excel at reimagining legacy practices with innovative strategies that align workforce management, analytics, risk management, and quality assurance with front-line operations—delivering exceptional customer (CX) and employee experiences (EX).My next-generation operational model makes the impossible achievable: hitting CX and EX goals, delivering on all KPIs, and staying within budget—without compromise. Tested and refined over the past six years, this proven methodology is bulletproof, empowering organizations to achieve unparalleled efficiency and excellence.Specialties: • Contact Center Optimization & Automation• Strategic & Transformation Leadership • Employee Engagement Strategies• AI and Machine Learning Applications• Workforce Management• Customer Experience Optimization• Risk Management• Performance Management • Capacity Planning, Budgets and Cost Control• Mergers, Acquisitions, and Integration
Listed skills include Telecommunications, Call Centers, Process Improvement, Vendor Management, and 10 others.
Current workplace
Ted Lango's current company
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8 roles · 28 years
Ted Lango work experience
A career timeline built from the work history available for this profile.
Founder
Current- Reimagining workforce management for the next generation of contact centers.
- Built a thriving community of 1,000+ workforce professionals, driving innovation and collaboration.
- Developed cutting-edge tools like Monte Carlo simulations and Bayesian network models for workforce optimization.
- Advocated a human-first approach to AI and automation, enhancing employee engagement.
- Delivered actionable strategies leveraging generative AI and large language models (LLMs).
- Positioned WFM Labs as the go-to hub for workforce management thought leadership and industry transformation.
Jan 2023 - Present
Senior Vice President
Current- Transforming contact center operations with innovative strategies and cutting-edge solutions.
- Industry Innovation: Developed ML-driven attrition prediction models and queuing automation tools, transforming multi-channel contact center operations.
- Risk Optimization: Created a workforce maturity model to enhance capacity planning, risk management, and employee engagement.
- Client Leadership: Delivered tailored automation solutions for Fortune 500 clients, solving workforce challenges at scale.Academic Thought Leadership: Published the Erlang-O framework, introducing new methods for.
- WFM Labs Leadership: Founded a 1,000+ member community, driving open-source tools like Monte Carlo simulations and advancing industry practices.
Jul 2022 - Present
Global Head Of Workforce Planning & Resource Optimization
Responsible for global optimization of contact centers by developing and advancing standards in the areas of workforce management, reporting & analytics, risk management, quality, learning & development, sourcing, and technology platform management.
Aug 2017 - Jul 2022
Vice President Operations
Responsible for the design and implementation of initiatives to support MetLife's customer centricity journey. Lead shared services operations, optimizing contact center operations in the areas of workforce management, reporting/business analytics, quality, knowledge management, business risk, vendor management, telephony & IVR, and call center technology.
Jan 2013 - Jul 2022
Vice President, Operations Management, National Care Operations
Responsible for strategic design and implementation of initiatives to optimize Comcast’s contact center operations in the areas of workforce management, 3rd party vendor performance management, and technology supporting operations, including desktop, call routing and IVR platforms.
Jun 2007 - Apr 2012
Vice President - Contact Center Operations
Competitive Local Exchange Carrier (CLEC) and wholly owned subsidiary of MCG Capital Corporation.Responsible for all operations for two Call Centers, a Network Operations Center, and a Billing Department. Developed effective strategies for delivering exceptional support to customers while controlling costs.Maximized efficiencies between call centers by.
Apr 2003 - Jun 2007
Director
Gte Internetworking / Bbn Technologies
Director of Wholesale Sales / IP Transit off of Genuity/GTE-Internetworking's Tier-1 backbone, AS1. Responsibilities included managing a team of inside sales professionals that generated revenue through wholesale of IP services to the national and international ISP market.Created dynamic strategies for marketing and selling IP transit, Dialinx remote.
1998 - 2003
~5 yrs
2 education records
Ted Lango education
Bba, Finance
University Of Wisconsin-Milwaukee
Physics
Purdue University
FAQ
Frequently asked questions about Ted Lango
Quick answers generated from the profile data available on this page.
What company does Ted Lango work for?
Ted Lango works for Kyōdō Solutions.
What is Ted Lango's role at Kyōdō Solutions?
Ted Lango is listed as Founder and Fractional Leader at Kyōdō Solutions.
What is Ted Lango's email address?
AeroLeads has found 1 work email signal at @intradiem.com for Ted Lango at Kyōdō Solutions.
What is Ted Lango's phone number?
AeroLeads has found 2 phone signal(s) with area code 615, 866 for Ted Lango at Kyōdō Solutions.
Where is Ted Lango based?
Ted Lango is based in Fort Lauderdale, Florida, United States while working with Kyōdō Solutions.
What companies has Ted Lango worked for?
Ted Lango has worked for Kyōdō Solutions, Wfm Labs, Intradiem, Metlife, and Comcast Cable.
How can I contact Ted Lango?
You can use AeroLeads to view verified contact signals for Ted Lango at Kyōdō Solutions, including work email, phone, and LinkedIn data when available.
What schools did Ted Lango attend?
Ted Lango holds Bba, Finance from University Of Wisconsin-Milwaukee.
What skills is Ted Lango known for?
Ted Lango is listed with skills including Telecommunications, Call Centers, Process Improvement, Vendor Management, Workforce Management, Leadership, Strategy, and Business Analysis.
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