Ted Ostrowski Email & Phone Number

United States

Minneapolis, MN, US

• Provide on demand support for over 170 local users, creating an atmosphere where IT is approachable and seen as a reliable partner. Remotely assist travelling staff along with supporting users firmwide at offices.
• Collaborate with small yet diverse team of support specialists, network administrators, database engineers, and software specialists to efficiently to find solutions for firm-wide issues.
• Maintain and support Office 365. Discover ways to leverage new tools to increase productivity for our users.
• Conduct annual and on demand training along with quarterly phish testing as Security Awareness Training program coordinator. Promoted the importance of testing and training, resulting in a 75% reduction of testing.
• Maintain and deploy fleet hardware and with standard and proprietary software. Working with users to find the hardware that will meet their needs most effectively.

Richland, WA, US

• Provided Tier 2 and 3 deskside and remote support for regional hospital system with over 30 satellite clinics.
• Tested and deployed new applications and equipment with enterprise and clinical application teams.
• Documented procedures and maintained knowledge base articles for service desk operations.
• Worked closely with clinic managers to ensure technology needs were met.
• Led implementation of Daily Management System to ensure excellence in care provided to staff and providers.

Lake Forest, Illinois, US

• Supported faculty, staff, students, and parents in an educational setting that promoted digital learning with a 1:1 laptop program for students in grades 4-8.
• Assisted with network and server maintenance, along with windows software deployment.
• Instructed and mentored students and teachers how to use technology effectively and efficiently.
• Ensured all inquiries were dealt with in a timely matter and were thoroughly documented.
• Researched and promoted new technologies that had positive impact in the classroom.
• Oversaw creation of student innovation lab that included student led 3d printing and film production studio.

• Provided Deskside support for office, research, and patient care environments at a top ranked children's hospital.
• Performed Break/Fix support for Windows and OSX desktops, laptops, printers and other peripherals.
• Supported a large array of custom software and hardware, in person and remotely.

• Primary technician for small regional phone and internet provider. Responsible for deployment and maintenance of infrastructure and customer premise equipment.
• Maintained Class 5 Metaswith Softswitch and Occam POTS Lifeline telephone equipment.
• Setup customer DSL and T1/PRI circuits.
• Installed additional points of termination and troubleshoot existing wiring problems.

• Instructed students of all ages and levels in the disciplines of Dance and Moves in the Field. United States Figure Skating Association (USFSA) certified Gold Dance test level.
• Instructed USFSA Basic Skills program teaching children the basics of figure skating.
• Worked in tandem with fellow coaches to maintain a well-rounded and supportive environment that encouraged positive growth and strong character development.

• Installed CAT5 network to all apartments in two large complexes (200+ units)
• Assisted tenants with setup and troubleshooting

• Troubleshoot customer computer issues, replacing PC components and resolving software errors.
• Removed virus' and attempted recovery of any damaged files
• Built custom computers to customer specifications

Education record

Computer Science

Education record