Ted Ostrowski Email & Phone Number

United States

Minneapolis, Mn, Us

• Provide on demand support for over 170 local users, creating an atmosphere where IT is approachable and seen as a reliable partner. Remotely assist travelling staff along with supporting users firmwide at offices across the nation. • Collaborate with small yet diverse team of support specialists, network administrators, database engineers, and software specialists to efficiently to find solutions for firm-wide issues.• Maintain and support Office 365. Discover ways to leverage new tools to increase productivity for our users.• Conduct annual and on demand training along with quarterly phish testing as Security Awareness Training program coordinator. Promoted the importance of testing and training, resulting in a 75% reduction of testing failures. • Maintain and deploy fleet hardware and with standard and proprietary software. Working with users to find the hardware that will meet their needs most effectively.

Richland, Wa, Us

• Provided Tier 2 and 3 deskside and remote support for regional hospital system with over 30 satellite clinics. • Tested and deployed new applications and equipment with enterprise and clinical application teams. • Documented procedures and maintained knowledge base articles for service desk operations. • Worked closely with clinic managers to ensure technology needs were met.• Led implementation of Daily Management System to ensure excellence in care provided to staff and providers.

Lake Forest, Illinois, Us

• Supported faculty, staff, students, and parents in an educational setting that promoted digital learning with a 1:1 laptop program for students in grades 4-8.• Assisted with network and server maintenance, along with windows software deployment.• Instructed and mentored students and teachers how to use technology effectively and efficiently.• Ensured all inquiries were dealt with in a timely matter and were thoroughly documented. • Researched and promoted new technologies that had positive impact in the classroom. • Oversaw creation of student innovation lab that included student led 3d printing and film production studio.• Provided technical coordination for school-wide events, including technical production of talent shows.

• Provided Deskside support for office, research, and patient care environments at a top ranked children's hospital.• Performed Break/Fix support for Windows and OSX desktops, laptops, printers and other peripherals.• Supported a large array of custom software and hardware, in person and remotely.

• Primary technician for small regional phone and internet provider. Responsible for deployment and maintenance of infrastructure and customer premise equipment.• Maintained Class 5 Metaswith Softswitch and Occam POTS Lifeline telephone equipment. • Setup customer DSL and T1/PRI circuits.• Installed additional points of termination and troubleshoot existing wiring problems.

• Instructed students of all ages and levels in the disciplines of Dance and Moves in the Field. United States Figure Skating Association (USFSA) certified Gold Dance test level. • Instructed USFSA Basic Skills program teaching children the basics of figure skating. • Worked in tandem with fellow coaches to maintain a well-rounded and supportive environment that encouraged positive growth and strong character development.

• Installed CAT5 network to all apartments in two large complexes (200+ units)• Assisted tenants with setup and troubleshooting

• Troubleshoot customer computer issues, replacing PC components and resolving software errors. • Removed virus' and attempted recovery of any damaged files• Built custom computers to customer specifications

Education record

Computer Science

Education record