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I am an experienced commercial and operations executive with a 20+ year history ofscaling businesses, driving sustainable growth, and achieving successful exits. Overthe course of my career – which spanned customer success and operationalleadership roles with Fortune 100 and PE/VC-backed SaaS companies – I have excelled atdriving account growth (through cross-selling/upselling), retaining customers, andinstalling scalable operational infrastructure. During that time, I was an integral part inhelping two startup companies accelerate and successfully sell to strategic buyers.I am highly experienced with M&A and have been a part of seven successfultransactions. As a deal team member, I have sourced potential buyers, pitchedcompanies, and gotten deals across the finish line. I have also played an active role onthe integration side – bringing companies seamlessly together, while retainingcustomers/employees.As a leader, I am known for building high-performing teams with positive culture,authentic communication, respect, and real-time performance feedback/coaching. Inaddition, I connect well with employees and have a deep understanding of theirmotivations, needs, and concerns. Finally, I emphasize employee development andbuild internal bench strength through stretch assignments, development plans, andpromotions.
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Chief Customer OfficerMovemedicalBoston, Ma, Us
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Chief Customer Success OfficerCloudcall Jul 2022 - PresentBoston, Massachusetts, UsAs CloudCall’s first CCSO, developed and implemented a detailed roadmap for scaling and success, including the rollout of modern tools and practices across support, implementation, retention, and training. -
Chief Experience OfficerCrunchtime! Aug 2021 - Jul 2022Boston, Massachusetts, UsLed the evolution of CrunchTime’s customer experience into a scalable model; redesigned the organization to optimize roles and management structures for growth. -
Chief Operating OfficerSymphony Talent Jan 2021 - Aug 2021New York, UsSenior executive responsible for cross-functional company leadership & initiatives for the advancement of SaaS operations, organization development and customer growth and retention efforts. -
Chief Customer OfficerSymphony Talent Nov 2019 - Jan 2021New York, UsLed the integration efforts from SmashFly into Symphony Talent post-acquisition, supporting sales activities, Customer Success and delivery, leading operational change, and executing on strategy for the newly-combined company while tending to the ongoing relationships with the SmashFly customer portfolio.
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Chief Customer OfficerSmashfly Technologies Feb 2014 - Nov 2019Concord, Ma, UsJoined SmashFly as one of two executive leaders brought on at the tail end of its bootstrap phase. Led through 15X growth, definition of a new market vertical, three rounds of VC funding, and an acquisition within 6 years; key leader in establishing SmashFly's award-winning culture and values that earned us a consistent and authentic 4.9 Glassdoor rating. Designed, built, and led a world-class, multi-functional team responsible for all post-sale customer support functions and processes - Customer Success Management, CS Operations & Sales Support, Implementation, Technical Consulting, Training, Support, and Adoption Consulting - to support F500 enterprise clients with their implementation and ongoing adoption of SmashFly's SaaS Recruitment Marketing Platform. Supported all new sales with a scalable structure and process for all deals; plus plus direct partnership from CS and Services leaders whenever needed for elite prospects. Implemented systems,process, and technology to scale across Customer Success Operations and Revenue Operations. Led strategically and cross-functionally to ensure a strong and effective partnership between all groups interfacing with Success - Sales, Marketing, Finance, Product, and Engineering - to ensure a cohesive delivery and successful outcomes for SmashFly’s customers. -
Senior Director, Global ServicesOracle Oct 2010 - Feb 2014Austin, Texas, UsResponsible for $50M+ portfolio within Oracle's Global Health Sciences Business Unit. Led a global, multi-functional team of project managers, technical and functional consultants, and offshore developers across three product lines serving the needs of the largest and most complex companies in the pharmaceutical and biotech space. -
Director, Global Edc ServicesPhase Forward Apr 2008 - Sep 2010Waltham, Ma, UsPractice leader overseeing a multi-functional, global team supporting the SaaS / ASP implementation segment of Phase Forward's enterprise clients in the Health Sciences industry. Earned Phase Forward's Manager of the Year Award after first year for stabilizing and growing the team for a profitable outcome during a time of rapid expansion; led the integration efforts for two acquired companies. -
Vp, Professional ServicesNuview Systems (Acquired By Ignite Technologies In July 2014) Feb 2007 - Feb 2008Austin, Tx, UsOverall responsibility for all service delivery and the health of the relationships with NuView’s HRIS clients in the midmarket segment. -
Vp, Global Client ServicesIbm Kenexa Brassring Inc. Aug 2003 - Feb 2007Built and led a multi-functional team in support of all post-sale functions for the first SaaS Applicant Tracking System for large, global, enterprise clients. Established processes for selling and implementing services,including a project office to cover the most complex sales with F100 clients. Developed and implemented client support models to keep pace with the changing needs of the business throughout BrassRing’s evolution. Led through 20x growth in BrassRing over 8 years and subsequent acquisition by Kenexa.
Ted Ruscitti Skills
Ted Ruscitti Education Details
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Boston CollegePolitical Science And Government
Frequently Asked Questions about Ted Ruscitti
What company does Ted Ruscitti work for?
Ted Ruscitti works for Movemedical
What is Ted Ruscitti's role at the current company?
Ted Ruscitti's current role is Chief Customer Officer.
What is Ted Ruscitti's email address?
Ted Ruscitti's email address is tr****@****ime.com
What is Ted Ruscitti's direct phone number?
Ted Ruscitti's direct phone number is +197836*****
What schools did Ted Ruscitti attend?
Ted Ruscitti attended Boston College.
What skills is Ted Ruscitti known for?
Ted Ruscitti has skills like Saas, Professional Services, Crm, Enterprise Software, Strategy, Management, Consulting, Leadership, Integration, Project Management, Management Consulting, Cross Functional Team Leadership.
Who are Ted Ruscitti's colleagues?
Ted Ruscitti's colleagues are Benjamin Engelberg, Petar Berticioli, Arika Sulk, Luke Carson, Denisa Vrancic, Nicole Caban, Andrea Leidig.
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