Ted Ruscitti Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

As CloudCall’s first CCSO, developed and implemented a detailed roadmap for scaling and success, including the rollout of modern tools and practices across support, implementation, retention, and training.

Boston, Massachusetts, Us

Led the evolution of CrunchTime’s customer experience into a scalable model; redesigned the organization to optimize roles and management structures for growth.

New York, Us

Senior executive responsible for cross-functional company leadership & initiatives for the advancement of SaaS operations, organization development and customer growth and retention efforts.

New York, Us

Led the integration efforts from SmashFly into Symphony Talent post-acquisition, supporting sales activities, Customer Success and delivery, leading operational change, and executing on strategy for the newly-combined company while tending to the ongoing relationships with the SmashFly customer portfolio.

Concord, Ma, Us

Joined SmashFly as one of two executive leaders brought on at the tail end of its bootstrap phase. Led through 15X growth, definition of a new market vertical, three rounds of VC funding, and an acquisition within 6 years; key leader in establishing SmashFly's award-winning culture and values that earned us a consistent and authentic 4.9 Glassdoor rating. Designed, built, and led a world-class, multi-functional team responsible for all post-sale customer support functions and processes - Customer Success Management, CS Operations & Sales Support, Implementation, Technical Consulting, Training, Support, and Adoption Consulting - to support F500 enterprise clients with their implementation and ongoing adoption of SmashFly's SaaS Recruitment Marketing Platform. Supported all new sales with a scalable structure and process for all deals; plus plus direct partnership from CS and Services leaders whenever needed for elite prospects. Implemented systems,process, and technology to scale across Customer Success Operations and Revenue Operations. Led strategically and cross-functionally to ensure a strong and effective partnership between all groups interfacing with Success - Sales, Marketing, Finance, Product, and Engineering - to ensure a cohesive delivery and successful outcomes for SmashFly’s customers.

Austin, Texas, Us

Responsible for $50M+ portfolio within Oracle's Global Health Sciences Business Unit. Led a global, multi-functional team of project managers, technical and functional consultants, and offshore developers across three product lines serving the needs of the largest and most complex companies in the pharmaceutical and biotech space.

Waltham, Ma, Us

Practice leader overseeing a multi-functional, global team supporting the SaaS / ASP implementation segment of Phase Forward's enterprise clients in the Health Sciences industry. Earned Phase Forward's Manager of the Year Award after first year for stabilizing and growing the team for a profitable outcome during a time of rapid expansion; led the integration efforts for two acquired companies.

Austin, Tx, Us

Overall responsibility for all service delivery and the health of the relationships with NuView’s HRIS clients in the midmarket segment.

Built and led a multi-functional team in support of all post-sale functions for the first SaaS Applicant Tracking System for large, global, enterprise clients. Established processes for selling and implementing services,including a project office to cover the most complex sales with F100 clients. Developed and implemented client support models to keep pace with the changing needs of the business throughout BrassRing’s evolution. Led through 20x growth in BrassRing over 8 years and subsequent acquisition by Kenexa.